2021 Q1/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2020 Q4/UK Consumer Finance. Since then, 2 sites entered the survey and 57 sites could not be included in the rankings (2 more since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
same Jersey Financial Services Commission 8.22
+ 2 GCA Altium 7.32
+ 3 Scottish Widows Bank plc 7.04
+ 3 HSBC Bank 6.74
- 2 The Woolwich 6.64
+ 7 Chelsea Building Society 6.50
- 5 Barclays Bank 6.38
+ 14 Landesbank Hessen-Thuringen 6.28
+ 25 Newcastle Building Society 6.18
- 1 The West Brom 6.10
+ 4 Barclaycard 5.96
- 7 John Charcol 5.92
+ 24 Shore Capital 5.87
+ 13 Clydesdale Bank 5.86
+ 2 First Response Finance 5.80
- 6 JCB Card Europe 5.72
+ 4 C. Hoare & Co 5.71
+ 5 Virgin Money 5.66
+ 14 Commerzbank UK 5.64
+ 6 HSBC Bermuda 5.60
+ 46 Capital One 5.60
- 2 Metro Bank 5.58
+ 42 Old Mutual 5.54
+ 16 Financial Conduct Authority 5.50
+ 13 Landesbank Berlin 5.49
+ 10 Principality Building Society 5.48
+ 2 DaimlerChrysler Financial Services 5.46
+ 2 Investec Asset Management 5.46
+ 12 BNP Paribas Leasing Solutions UK 5.40
- 16 BM Savings 5.38
- 15 Europe Arab Bank Plc 5.29
+ 16 Vanquis Bank 5.26
+ 25 Darlington Building Society 5.24
+ 1 Agricultural Mortgage Corporation 5.22
+ 17 Yorkshire Building Society 5.16
+ 3 Yorkshire Bank 5.14
- 6 CCLA 5.10
+ 38 Visa UK 5.06
- 31 Secure Trust Bank Plc 5.04
+ 10 Bank of Baroda UK 5.04
+ 28 HSBC Private Bank 5.02
+ 2 Dudley Building Society 4.97
+ 18 Nationwide Building Society 4.94
+ 35 Julian Hodge Bank 4.89
- 21 Financial Ombudsman Service 4.86
- 21 Societe Generale Private Banking UK 4.84
+ 4 Santander UK 4.84
- 5 LeasePlan UK 4.80
- 38 Smith & Williamson 4.76
- 3 Teachers Building Society 4.74
+ 24 Cambridge Building Society 4.72
- 10 Bank Leumi (UK) Plc 4.68
same Redmayne Bentley Stockbrokers 4.68
+ 6 Mortgage Intelligence 4.68
same Close Brothers Group Plc 4.66
same Close Premium Finance 4.66
+ 26 Rothschild & Sons 4.66
- 9 Monmouthshire Building Society 4.64
+ 7 Moneyextra.com 4.63
+ 11 Cofunds 4.62
- 29 M&G Investments 4.60
- 16 Brewin Dolphin 4.58
same Arbuthnot Banking Group 4.58
same Rathbones 4.56
+ 22 Volkswagen Financial Services UK 4.53
+ 18 National Savings & Investments (ns&i) 4.52
+ 15 Citibank UK 4.50
+ 38 Danske Bank UK 4.50
- 15 Cash Converters 4.42
+ 65 Foresters UK 4.42
+ 3 Ecology Building Society 4.40
+ 6 Adam & Company 4.38
+ 16 Charity Bank 4.34
- 6 Cattles Limited 4.25
- 16 Tesco Bank 4.24
- 3 Credit Suisse Group 4.24
same BNP Paribas UK 4.24
- 60 Brown Shipley 4.18
+ 13 Mirabaud Securities (UK) 4.18
- 8 Citigroup Global Markets Limited 4.16
+ 46 James Hay 4.16
- 1 M&S Bank 4.14
- 26 Ocean Finance 4.10
+ 21 Isle of Man Bank Limited 4.10
- 5 GMAC Financial Services 4.08
+ 7 Coventry Building Society 4.08
+ 20 Handelsbanken UK 4.06
same Nomura Bank International 4.00
+ 34 Aldermore 3.98
+ 1 Islamic Bank of Britain 3.94
+ 12 Shawbrook 3.94
+ 19 Bank of England 3.94
- 8 Smile 3.92
+ 28 Newbury Building Society 3.92
+ 7 Experian 3.88
- 10 Financial Services Compensation Scheme 3.84
- 52 Loughborough Building Society 3.82
- 3 Goldman Sachs International 3.80
- 2 ABN AMRO Commercial Finance 3.78
- 30 UBS Investment Bank 3.76
+ 47 RBS International 3.74
- 40 More Than 3.70
- 9 Zurich 3.69
- 14 London Stock Exchange 3.68
+ 10 Macquarie Group Ltd 3.66
+ 2 Building Societies Association 3.56
+ 29 MBNA Europe 3.56
- 7 Pershing Securities UK 3.52
+ 30 RBS 3.52
- 1 Family Investments 3.50
+ 7 Schroders 3.48
+ 8 Bank of Ireland 3.48
- 13 Teachers Assurance 3.46
+ 10 Zenith Bank (UK) Limited 3.44
new FCE Bank 3.42
- 6 Cater Allen Private Bank 3.40
- 3 Ipswich Building Society 3.40
- 20 Bank of Tokyo Mitsubishi 3.39
- 15 Bank of China UK 3.39
- 4 The Co-Operative Bank 3.38
same Britannia Building Society 3.38
+ 4 Brilliant Solutions 3.38
+ 33 Bank of Scotland 3.38
+ 6 Reliance Bank Limited 3.35
+ 3 Leeds Building Society 3.32
+ 21 WH Ireland 3.32
- 15 Morgan Stanley & Co. International 3.30
+ 3 NatWest Bank 3.26
- 16 Travelex UK 3.24
- 5 Bank of Ireland Mortgages 3.20
- 14 Numis Securities 3.17
- 36 ClearDebt 3.16
+ 1 The Nottingham 3.16
- 15 Kensington Mortgages 3.14
+ 9 Lloyds Bank Plc 3.12
+ 22 Halifax 3.12
same Westpac Banking Corporation UK 2.94
same Hitachi Capital 2.94
+ 3 JPMorgan Chase 2.89
+ 3 BNY Mellon UK 2.80
+ 13 Cumberland Building Society 2.80
- 43 ARVAL 2.76
+ 3 Siemens Financial Services Limited 2.76
+ 11 Moneysupermarket 2.74
- 16 Weatherbys Bank 2.70
- 13 Moneyfacts.co.uk 2.70
+ 3 EBS Building Society 2.68
+ 11 Allied Irish Bank UK 2.68
+ 2 AIB Capital Markets 2.63
+ 7 Legal & General 2.62
+ 1 British Bankers' Association 2.60
- 12 European Bank 2.52
- 4 Coutts & Co 2.50
+ 6 First Trust Bank 2.50
+ 17 Jefferies International 2.44
- 11 Investec UK 2.40
+ 10 Sumitomo Mitsui Banking Corporation Europe 2.37
- 5 Skipton Building Society 2.34
+ 11 Charles Stanley 2.34
+ 3 Western Union UK 2.32
+ 15 DNB Norbank 2.28
+ 2 The Bank of East Asia UK 2.27
+ 2 SVS Securities 2.26
+ 2 Charles Schwab UK 2.18
- 3 Standard Life UK 2.14
+ 2 Aberdeen Asset Management 2.08
- 26 Paragon Group 2.07
+ 7 Gulf International Bank 2.07
- 37 Computershare 1.99
- 9 Daiwa Capitals Markets Europe Ltd 1.99
same State Bank of India UK 1.99
new Mercer UK 1.86
- 4 Standard Life Investments 1.82
+ 3 ICICI Bank UK 1.66
- 2 Butterfield Private Bank 1.29