2020 Q4/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2020 Q3/UK Consumer Finance. Since then, 3 sites entered the survey and 55 sites could not be included in the rankings (1 more since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 6 Jersey Financial Services Commission 8.04
+ 16 Barclays Bank 7.54
+ 40 The Woolwich 7.54
- 3 GCA Altium 7.32
- 1 John Charcol 7.10
- 1 Scottish Widows Bank plc 7.04
- 5 HSBC Bank 6.74
new Secure Trust Bank Plc 6.58
+ 1 The West Brom 6.46
+ 3 JCB Card Europe 6.44
- 8 Smith & Williamson 6.28
- 3 Advantage Finance 6.22
+ 7 Chelsea Building Society 5.96
same BM Savings 5.92
+ 25 Barclaycard 5.86
+ 8 Europe Arab Bank Plc 5.83
- 9 First Response Finance 5.80
- 3 Brown Shipley 5.80
- 8 BIBBY Financial Services 5.78
+ 31 Metro Bank 5.74
- 2 C. Hoare & Co 5.71
- 10 Landesbank Hessen-Thuringen 5.66
- 1 Virgin Money 5.66
+ 26 Financial Ombudsman Service 5.58
+ 28 Societe Generale Private Banking UK 5.56
+ 2 HSBC Bermuda 5.50
+ 11 Clydesdale Bank 5.50
new Northern Trust 5.48
- 4 DaimlerChrysler Financial Services 5.46
- 1 Investec Asset Management 5.46
+ 3 CCLA 5.46
+ 9 M&G Investments 5.32
- 7 Commerzbank UK 5.28
- 4 Newcastle Building Society 5.26
- 8 Agricultural Mortgage Corporation 5.22
+ 6 Principality Building Society 5.22
- 16 Shore Capital 5.15
- 1 Landesbank Berlin 5.15
same Yorkshire Bank 5.14
+ 34 Financial Conduct Authority 5.14
- 25 BNP Paribas Leasing Solutions UK 5.04
- 11 Bank Leumi (UK) Plc 5.04
+ 1 LeasePlan UK 4.98
+ 23 Dudley Building Society 4.97
+ 30 Loughborough Building Society 4.96
- 40 Brewin Dolphin 4.94
- 24 Teachers Building Society 4.94
+ 1 Vanquis Bank 4.90
+ 27 Monmouthshire Building Society 4.90
+ 2 Bank of Baroda UK 4.86
+ 13 Santander UK 4.86
- 16 Yorkshire Building Society 4.80
+ 13 Redmayne Bentley Stockbrokers 4.68
+ 14 Cash Converters 4.68
- 38 Close Brothers Group Plc 4.66
+ 2 Close Premium Finance 4.66
+ 26 Ocean Finance 4.66
- 13 Darlington Building Society 4.62
+ 42 Tesco Bank 4.60
- 27 Mortgage Intelligence 4.58
- 15 Nationwide Building Society 4.58
- 15 More Than 4.58
- 2 Arbuthnot Banking Group 4.58
- 16 Rathbones 4.56
+ 113 Old Mutual 4.56
+ 4 Moneyextra.com 4.53
- 5 Capital One 4.52
+ 5 Cattles Limited 4.51
+ 34 HSBC Private Bank 4.48
+ 29 UBS Investment Bank 4.46
- 15 Cofunds 4.42
+ 8 Citigroup Global Markets Limited 4.42
+ 13 Credit Suisse Group 4.42
- 17 Ecology Building Society 4.40
+ 10 Cambridge Building Society 4.36
- 16 Visa UK 4.34
same BNP Paribas UK 4.34
+ 20 Adam & Company 4.28
- 1 Julian Hodge Bank 4.21
+ 15 GMAC Financial Services 4.18
same M&S Bank 4.14
+ 28 Citibank UK 4.14
- 14 Rothschild & Sons 4.12
+ 6 National Savings & Investments (ns&i) 4.12
- 30 Smile 4.10
- 27 Financial Services Compensation Scheme 4.02
- 33 Volkswagen Financial Services UK 4.01
+ 4 Nomura Bank International 4.00
- 10 Charity Bank 3.98
+ 80 London Stock Exchange 3.98
- 2 Islamic Bank of Britain 3.94
- 1 Mirabaud Securities (UK) 3.92
- 22 Coventry Building Society 3.90
- 12 Zurich 3.87
- 23 Goldman Sachs International 3.80
+ 11 ClearDebt 3.78
+ 14 ABN AMRO Commercial Finance 3.78
+ 2 Bank of Tokyo Mitsubishi 3.75
- 5 ARVAL 3.72
+ 5 Teachers Assurance 3.72
- 14 Pershing Securities UK 3.68
+ 10 Experian 3.68
+ 25 Shawbrook 3.68
+ 25 Bank of China UK 3.65
+ 1 Isle of Man Bank Limited 3.64
- 41 Danske Bank UK 3.60
- 19 Handelsbanken UK 3.60
+ 22 Building Societies Association 3.56
+ 17 Family Investments 3.50
+ 39 Cater Allen Private Bank 3.50
+ 11 Bank of England 3.48
+ 21 Morgan Stanley & Co. International 3.48
+ 28 Travelex UK 3.42
+ 1 Ipswich Building Society 3.40
+ 28 Macquarie Group Ltd 3.40
- 19 The Co-Operative Bank 3.38
- 9 Numis Securities 3.35
+ 7 Schroders 3.34
- 17 Kensington Mortgages 3.32
+ 4 Bank of Ireland 3.28
+ 14 Britannia Building Society 3.28
- 90 Newbury Building Society 3.26
- 88 Aldermore 3.26
+ 3 Zenith Bank (UK) Limited 3.24
+ 6 Bank of Ireland Mortgages 3.20
- 9 Brilliant Solutions 3.18
+ 5 James Hay 3.18
- 35 Leeds Building Society 3.14
+ 18 Weatherbys Bank 3.14
- 21 Reliance Bank Limited 3.09
+ 15 NatWest Bank 3.08
+ 7 Computershare 3.07
- 13 Moneyfacts.co.uk 3.06
+ 24 The Nottingham 2.98
+ 39 Foresters UK 2.98
- 18 MBNA Europe 2.96
+ 5 Westpac Banking Corporation UK 2.94
+ 7 Hitachi Capital 2.94
+ 16 RBS 2.90
+ 19 European Bank 2.86
- 22 Paragon Group 2.82
- 46 JPMorgan Chase 2.81
+ 9 BNY Mellon UK 2.80
- 28 Lloyds Bank Plc 2.78
+ 3 Investec UK 2.76
+ 7 Siemens Financial Services Limited 2.76
- 26 WH Ireland 2.70
+ 8 RBS International 2.70
- 15 Coutts & Co 2.68
+ 7 EBS Building Society 2.68
- 47 AIB Capital Markets 2.63
+ 8 British Bankers' Association 2.60
+ 13 Skipton Building Society 2.60
- 17 Cumberland Building Society 2.54
+ 8 Moneysupermarket 2.54
- 33 Bank of Scotland 2.52
+ 7 Legal & General 2.52
new Halifax 2.52
- 23 Allied Irish Bank UK 2.50
- 22 First Trust Bank 2.50
- 21 Daiwa Capitals Markets Europe Ltd 2.43
- 99 Standard Life UK 2.42
- 12 Western Union UK 2.42
+ 4 The Bank of East Asia UK 2.27
- 4 SVS Securities 2.26
- 4 Charles Schwab UK 2.18
- 2 Sumitomo Mitsui Banking Corporation Europe 2.11
- 55 Aberdeen Asset Management 2.08
- 55 Standard Life Investments 2.08
- 16 Charles Stanley 2.08
+ 6 State Bank of India UK 1.99
- 22 Jefferies International 1.98
- 4 Butterfield Private Bank 1.93
- 3 Bank Leumi (Jersey) Limited 1.92
+ 1 Gulf International Bank 1.81
- 1 DNB Norbank 1.62
- 4 ICICI Bank UK 1.58