2020 Q3/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2020 Q2/UK Consumer Finance. Since then, 8 sites entered the survey and 54 sites could not be included in the rankings (1 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
same GCA Altium 7.36
same HSBC Bank 7.26
+ 5 Smith & Williamson 7.00
- 1 John Charcol 6.64
- 1 Scottish Widows Bank plc 6.58
+ 74 Brewin Dolphin 6.50
+ 32 Jersey Financial Services Commission 6.40
+ 14 First Response Finance 6.24
new Advantage Finance 6.22
+ 8 The West Brom 6.20
+ 13 BIBBY Financial Services 6.18
- 7 Landesbank Hessen-Thuringen 6.10
+ 1 JCB Card Europe 6.08
+ 7 BM Savings 5.92
- 8 Brown Shipley 5.80
- 6 BNP Paribas Leasing Solutions UK 5.76
- 4 Close Brothers Group Plc 5.74
+ 18 Barclays Bank 5.72
- 4 C. Hoare & Co 5.71
- 11 Chelsea Building Society 5.70
+ 45 Shore Capital 5.69
- 2 Virgin Money 5.68
+ 26 Teachers Building Society 5.68
+ 3 Europe Arab Bank Plc 5.65
- 6 DaimlerChrysler Financial Services 5.64
+ 3 Commerzbank UK 5.64
+ 4 Agricultural Mortgage Corporation 5.58
+ 112 HSBC Bermuda 5.48
- 18 Investec Asset Management 5.46
same Newcastle Building Society 5.46
+ 104 Bank Leumi (UK) Plc 5.40
- 15 Newbury Building Society 5.32
+ 7 Mortgage Intelligence 5.30
- 6 CCLA 5.28
+ 9 Aldermore 5.22
- 4 Yorkshire Building Society 5.16
- 4 Landesbank Berlin 5.15
- 26 Clydesdale Bank 5.14
+ 2 Yorkshire Bank 5.14
+ 38 Barclaycard 5.12
- 25 M&G Investments 5.06
+ 6 Principality Building Society 5.04
- 8 The Woolwich 5.00
- 7 LeasePlan UK 5.00
+ 24 Darlington Building Society 4.98
- 21 Nationwide Building Society 4.94
- 4 More Than 4.94
+ 4 Rathbones 4.92
+ 4 Vanquis Bank 4.90
+ 4 Financial Ombudsman Service 4.86
+ 10 Metro Bank 4.86
new Bank of Baroda UK 4.86
- 27 Societe Generale Private Banking UK 4.78
+ 32 Volkswagen Financial Services UK 4.73
+ 10 Smile 4.70
new Cofunds 4.68
- 6 Ecology Building Society 4.66
- 3 Close Premium Finance 4.66
+ 34 Financial Services Compensation Scheme 4.64
+ 7 Visa UK 4.62
+ 47 Arbuthnot Banking Group 4.58
- 15 Capital One 4.52
- 1 Standard Life UK 4.50
- 19 Santander UK 4.48
+ 27 Danske Bank UK 4.46
+ 89 Redmayne Bentley Stockbrokers 4.42
- 33 Dudley Building Society 4.33
new Cash Converters 4.32
- 23 Rothschild & Sons 4.30
new Moneyextra.com 4.27
+ 13 Coventry Building Society 4.26
+ 26 Goldman Sachs International 4.26
- 13 Cattles Limited 4.25
- 10 Financial Conduct Authority 4.24
- 5 Loughborough Building Society 4.24
- 5 Monmouthshire Building Society 4.24
+ 74 BNP Paribas UK 4.24
- 19 Julian Hodge Bank 4.21
- 37 Charity Bank 4.18
- 6 Citigroup Global Markets Limited 4.16
same M&S Bank 4.14
+ 79 Zurich 4.13
- 20 Ocean Finance 4.12
- 2 Raphaels Bank 4.10
- 29 Cambridge Building Society 4.08
+ 30 Credit Suisse Group 4.06
- 8 Pershing Securities UK 4.04
+ 7 Handelsbanken UK 3.96
+ 8 Islamic Bank of Britain 3.94
- 84 National Savings & Investments (ns&i) 3.92
- 53 Mirabaud Securities (UK) 3.92
- 9 Nomura Bank International 3.90
+ 6 Leeds Building Society 3.90
+ 12 ARVAL 3.90
- 22 GMAC Financial Services 3.82
- 19 JPMorgan Chase 3.82
- 9 The Co-Operative Bank 3.78
- 23 Adam & Company 3.77
- 10 UBS Investment Bank 3.76
- 9 Bank of Tokyo Mitsubishi 3.75
- 78 Tesco Bank 3.72
- 8 Kensington Mortgages 3.70
+ 2 HSBC Private Bank 3.68
+ 8 AIB Capital Markets 3.67
- 3 Teachers Assurance 3.66
+ 12 Isle of Man Bank Limited 3.64
+ 4 ClearDebt 3.62
+ 57 Numis Securities 3.62
- 5 Reliance Bank Limited 3.61
same Citibank UK 3.60
- 61 ABN AMRO Commercial Finance 3.58
+ 18 Experian 3.58
+ 9 Aberdeen Asset Management 3.50
+ 9 Standard Life Investments 3.50
- 15 Ipswich Building Society 3.40
+ 17 Lloyds Bank Plc 3.38
+ 28 Brilliant Solutions 3.38
- 3 MBNA Europe 3.36
- 2 Paragon Group 3.32
+ 32 Moneyfacts.co.uk 3.32
+ 32 WH Ireland 3.32
- 37 Bank of England 3.30
- 33 Bank of Scotland 3.30
- 4 Bank of Ireland 3.28
+ 11 Schroders 3.26
- 13 Family Investments 3.24
- 1 Zenith Bank (UK) Limited 3.24
+ 38 Shawbrook 3.24
- 15 Bank of China UK 3.23
- 62 Building Societies Association 3.21
+ 3 Bank of Ireland Mortgages 3.20
- 36 James Hay 3.18
- 14 Morgan Stanley & Co. International 3.12
- 27 Coutts & Co 3.11
- 48 Britannia Building Society 3.08
+ 2 Allied Irish Bank UK 3.08
+ 6 Cumberland Building Society 3.08
+ 6 First Trust Bank 3.08
same Computershare 3.07
+ 8 Daiwa Capitals Markets Europe Ltd 3.07
+ 15 Travelex UK 3.06
- 13 Westpac Banking Corporation UK 3.04
- 16 Macquarie Group Ltd 2.96
- 16 TSB Bank Plc 2.96
- 13 Hitachi Capital 2.94
- 25 NatWest Bank 2.90
- 16 Weatherbys Bank 2.88
- 76 Investec UK 2.86
- 25 Cater Allen Private Bank 2.86
+ 13 Jefferies International 2.84
new Western Union UK 2.82
- 3 BNY Mellon UK 2.80
- 3 Siemens Financial Services Limited 2.76
- 12 Charles Stanley 2.74
- 18 RBS 2.70
+ 6 RBS International 2.70
- 3 EBS Building Society 2.68
- 11 The Nottingham 2.62
- 58 European Bank 2.60
- 2 British Bankers' Association 2.60
+ 9 SVS Securities 2.52
+ 9 Charles Schwab UK 2.50
+ 9 Moneysupermarket 2.48
- 39 Legal & General 2.42
- 1 Sumitomo Mitsui Banking Corporation Europe 2.37
- 9 Skipton Building Society 2.34
new Bank of Montreal 2.28
+ 1 The Bank of East Asia UK 2.27
new Butterfield Private Bank 2.19
- 10 London Stock Exchange 2.02
- 4 Bank Leumi (Jersey) Limited 2.02
+ 2 Mercer UK 1.86
+ 2 ICICI Bank UK 1.84
- 33 Foresters UK 1.82
+ 1 DNB Norbank 1.82
- 17 Gulf International Bank 1.81
- 9 State Bank of India UK 1.79
- 1 Old Mutual 1.48