2020 Q2/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2020 Q1/UK Consumer Finance. Since then, 6 sites entered the survey and 55 sites could not be included in the rankings (1 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 1 GCA Altium 6.90
+ 3 HSBC Bank 6.90
- 2 John Charcol 6.56
+ 36 Scottish Widows Bank plc 6.48
+ 2 Landesbank Hessen-Thuringen 6.46
same National Savings & Investments (ns&i) 6.44
+ 21 Brown Shipley 6.24
+ 16 Smith & Williamson 6.20
- 1 Chelsea Building Society 6.06
+ 52 BNP Paribas Leasing Solutions UK 6.02
+ 98 Investec Asset Management 6.02
+ 2 Clydesdale Bank 5.86
+ 13 Close Brothers Group Plc 5.74
- 3 JCB Card Europe 5.72
- 3 C. Hoare & Co 5.71
- 7 M&G Investments 5.68
+ 19 Newbury Building Society 5.68
- 15 The West Brom 5.66
+ 1 DaimlerChrysler Financial Services 5.64
- 7 Virgin Money 5.60
- 4 BM Savings 5.56
- 12 First Response Finance 5.52
+ 6 Tesco Bank 5.52
+ 52 BIBBY Financial Services 5.38
same Nationwide Building Society 5.30
+ 19 Societe Generale Private Banking UK 5.30
+ 19 Europe Arab Bank Plc 5.29
- 13 CCLA 5.28
- 11 Commerzbank UK 5.28
+ 45 Newcastle Building Society 5.28
- 15 Agricultural Mortgage Corporation 5.22
+ 40 Yorkshire Building Society 5.16
+ 15 Landesbank Berlin 5.15
- 15 Dudley Building Society 5.13
+ 3 The Woolwich 5.10
+ 6 Barclays Bank 5.10
- 15 LeasePlan UK 5.08
+ 18 Mirabaud Securities (UK) 5.08
- 35 Jersey Financial Services Commission 5.04
- 13 Mortgage Intelligence 5.04
+ 2 Yorkshire Bank 5.04
- 3 Charity Bank 5.00
- 13 More Than 4.94
+ 55 Aldermore 4.86
- 8 Santander UK 4.84
- 5 Rothschild & Sons 4.84
+ 18 Capital One 4.84
- 25 Principality Building Society 4.76
- 2 Teachers Building Society 4.76
same ABN AMRO Commercial Finance 4.76
+ 2 Ecology Building Society 4.76
+ 2 Rathbones 4.74
+ 2 Vanquis Bank 4.72
- 19 Financial Ombudsman Service 4.70
+ 9 Close Premium Finance 4.66
+ 13 Cambridge Building Society 4.62
+ 51 Pink Home Loans 4.61
+ 49 First Complete 4.61
- 26 Julian Hodge Bank 4.57
- 3 Cattles Limited 4.51
- 1 Metro Bank 4.50
+ 5 Standard Life UK 4.50
- 14 Ocean Finance 4.48
+ 18 Financial Conduct Authority 4.42
- 31 Smile 4.32
- 15 Shore Capital 4.32
- 1 Visa UK 4.32
+ 65 Building Societies Association 4.29
- 38 Darlington Building Society 4.26
- 26 Loughborough Building Society 4.24
- 13 Monmouthshire Building Society 4.24
+ 12 Investec UK 4.24
+ 87 GMAC Financial Services 4.18
- 6 Citigroup Global Markets Limited 4.16
- 5 Adam & Company 4.13
new Cahoot 4.12
+ 4 JPMorgan Chase 4.08
- 57 Barclaycard 4.04
- 6 Pershing Securities UK 4.04
- 3 Brewin Dolphin 4.04
+ 5 M&S Bank 3.94
- 3 Raphaels Bank 3.92
+ 5 Nomura Bank International 3.90
+ 18 Coventry Building Society 3.90
+ 7 Bank of England 3.84
new Volkswagen Financial Services UK 3.81
- 4 Britannia Building Society 3.78
+ 35 The Co-Operative Bank 3.78
- 18 UBS Investment Bank 3.76
+ 36 Bank of Scotland 3.76
- 11 Bank of Tokyo Mitsubishi 3.75
+ 14 Danske Bank UK 3.74
+ 2 Financial Services Compensation Scheme 3.72
- 3 Kensington Mortgages 3.70
- 5 Handelsbanken UK 3.70
+ 1 James Hay 3.70
- 19 Islamic Bank of Britain 3.68
same Goldman Sachs International 3.68
- 38 Leeds Building Society 3.60
+ 25 Ipswich Building Society 3.58
+ 44 European Bank 3.58
+ 40 Teachers Assurance 3.56
+ 47 National Australia Bank 3.56
- 8 Reliance Bank Limited 3.53
- 42 HSBC Private Bank 3.52
- 19 ARVAL 3.52
- 6 Coutts & Co 3.46
- 56 Arbuthnot Banking Group 3.44
- 16 FCE Bank 3.42
- 7 Citibank UK 3.42
+ 10 ClearDebt 3.42
+ 22 AIB Capital Markets 3.41
- 54 Family Investments 3.40
+ 10 Bank of China UK 3.39
+ 12 MBNA Europe 3.36
- 12 Credit Suisse Group 3.35
- 32 Paragon Group 3.32
- 18 Isle of Man Bank Limited 3.30
- 4 Morgan Stanley & Co. International 3.29
+ 23 Bank of Ireland 3.28
+ 8 NatWest Bank 3.26
- 8 Aberdeen Asset Management 3.24
- 11 Standard Life Investments 3.24
+ 17 Cater Allen Private Bank 3.24
+ 21 Legal & General 3.24
+ 31 Zenith Bank (UK) Limited 3.24
- 11 Macquarie Group Ltd 3.22
new TSB Bank Plc 3.22
+ 3 Westpac Banking Corporation UK 3.20
+ 6 Experian 3.16
- 9 Weatherbys Bank 3.14
- 19 Hitachi Capital 3.12
new Lloyds Bank Plc 3.12
- 15 Bank of Ireland Mortgages 3.10
- 15 Bank Leumi (UK) Plc 3.10
- 19 Schroders 3.08
- 9 RBS 3.08
+ 1 Allied Irish Bank UK 3.08
+ 1 Computershare 3.07
- 3 HSBC Bermuda 3.04
- 36 Foresters UK 3.00
+ 6 Charles Stanley 3.00
+ 9 Cumberland Building Society 2.98
- 6 First Trust Bank 2.90
- 51 Brilliant Solutions 2.89
+ 5 Deutsche Bank UK 2.89
+ 18 The Nottingham 2.88
- 13 Daiwa Capitals Markets Europe Ltd 2.81
- 5 BNY Mellon UK 2.80
- 3 Siemens Financial Services Limited 2.76
+ 12 BNP Paribas UK 2.72
- 22 Moneyfacts.co.uk 2.70
+ 1 WH Ireland 2.70
- 5 EBS Building Society 2.68
- 45 Redmayne Bentley Stockbrokers 2.66
new Travelex UK 2.62
+ 7 Skipton Building Society 2.60
new British Bankers' Association 2.60
+ 14 Gulf International Bank 2.53
- 7 London Stock Exchange 2.52
- 50 Zurich 2.50
- 4 RBS International 2.50
- 4 Jefferies International 2.48
- 3 Sumitomo Mitsui Banking Corporation Europe 2.37
- 3 Numis Securities 2.36
- 35 Shawbrook 2.34
- 1 Bank Leumi (Jersey) Limited 2.34
- 50 State Bank of India UK 2.31
- 2 The Bank of East Asia UK 2.27
- 2 SVS Securities 2.26
same Charles Schwab UK 2.24
- 17 Moneysupermarket 2.22
- 4 Western Union UK 2.14
+ 2 Mercer UK 1.68
- 1 ICICI Bank UK 1.66
- 1 DNB Norbank 1.62
- 7 Old Mutual 1.02