2020 Q1/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2019 Q4/UK Consumer Finance. Since then, 5 sites entered the survey and 56 sites could not be included in the rankings (7 more since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
same John Charcol 8.64
same GCA Altium 7.35
+ 1 The West Brom 7.00
+ 157 Jersey Financial Services Commission 6.86
+ 71 HSBC Bank 6.72
+ 9 National Savings & Investments (ns&i) 6.64
- 1 Landesbank Hessen-Thuringen 6.46
+ 12 Chelsea Building Society 5.96
+ 17 M&G Investments 5.86
- 1 First Response Finance 5.80
+ 7 JCB Card Europe 5.72
- 1 C. Hoare & Co 5.71
+ 3 Virgin Money 5.70
- 1 Clydesdale Bank 5.68
+ 18 CCLA 5.64
+ 11 Agricultural Mortgage Corporation 5.58
+ 12 BM Savings 5.56
+ 32 Commerzbank UK 5.56
new Dudley Building Society 5.47
+ 3 DaimlerChrysler Financial Services 5.46
+ 39 Barclaycard 5.38
+ 16 LeasePlan UK 5.34
- 2 Principality Building Society 5.22
new Smith & Williamson 5.22
- 3 Nationwide Building Society 5.20
+ 10 Close Brothers Group Plc 5.20
+ 10 Mortgage Intelligence 5.20
- 21 Brown Shipley 5.18
+ 10 Tesco Bank 5.16
+ 1 More Than 5.14
- 12 Darlington Building Society 5.06
+ 11 Bank of Baroda UK 5.04
+ 53 Julian Hodge Bank 5.03
- 9 Smile 5.00
+ 20 Financial Ombudsman Service 4.98
+ 4 Newbury Building Society 4.96
+ 59 Santander UK 4.94
+ 33 The Woolwich 4.90
+ 2 Charity Bank 4.90
- 35 Scottish Widows Bank plc 4.86
- 6 Rothschild & Sons 4.84
same Barclays Bank 4.80
- 9 Yorkshire Bank 4.78
+ 14 Loughborough Building Society 4.78
- 21 Societe Generale Private Banking UK 4.78
+ 15 Europe Arab Bank Plc 4.75
- 30 Teachers Building Society 4.74
+ 6 Landesbank Berlin 4.69
- 1 Ocean Finance 4.68
- 1 ABN AMRO Commercial Finance 4.66
same Shore Capital 4.60
same Arbuthnot Banking Group 4.58
same Ecology Building Society 4.56
- 10 Rathbones 4.56
+ 63 Vanquis Bank 4.56
+ 6 Mirabaud Securities (UK) 4.56
- 1 Cattles Limited 4.51
+ 15 Monmouthshire Building Society 4.50
+ 65 Family Investments 4.50
- 46 Metro Bank 4.50
- 16 Leeds Building Society 4.38
+ 87 BNP Paribas Leasing Solutions UK 4.38
+ 36 HSBC Private Bank 4.34
same Close Premium Finance 4.30
- 19 Capital One 4.30
new Visa UK 4.25
+ 1 Standard Life UK 4.24
+ 11 Citigroup Global Markets Limited 4.24
- 3 Cambridge Building Society 4.18
- 13 Adam & Company 4.13
+ 41 UBS Investment Bank 4.12
+ 13 Yorkshire Building Society 4.08
+ 18 Pershing Securities UK 4.04
+ 3 Bank of Cyprus UK 4.01
+ 33 Newcastle Building Society 3.98
- 68 BIBBY Financial Services 3.96
- 12 Brewin Dolphin 3.94
+ 3 Islamic Bank of Britain 3.94
- 7 Raphaels Bank 3.92
- 13 Bank of Tokyo Mitsubishi 3.91
+ 1 JPMorgan Chase 3.90
- 54 Financial Conduct Authority 3.88
+ 26 Britannia Building Society 3.78
- 1 Investec UK 3.78
+ 2 Paragon Group 3.78
- 6 M&S Bank 3.74
- 3 ARVAL 3.72
+ 17 Nomura Bank International 3.72
+ 5 Cash Converters 3.70
+ 50 Handelsbanken UK 3.70
- 59 Kensington Mortgages 3.70
+ 9 Bank of England 3.68
- 1 FCE Bank 3.68
- 25 Brilliant Solutions 3.61
- 2 Financial Services Compensation Scheme 3.54
new Reliance Bank Limited 3.53
- 9 James Hay 3.50
- 24 Goldman Sachs International 3.50
+ 14 Aldermore 3.48
+ 4 Isle of Man Bank Limited 3.47
+ 27 Coutts & Co 3.46
- 39 Coventry Building Society 3.44
+ 7 Citibank UK 3.42
+ 25 Credit Suisse Group 3.40
- 10 Foresters UK 3.40
+ 33 Danske Bank UK 3.38
- 1 First Complete 3.37
- 1 Pink Home Loans 3.37
+ 5 Investec Asset Management 3.37
- 12 Redmayne Bentley Stockbrokers 3.34
- 21 Zurich 3.34
+ 21 Standard Life Investments 3.32
- 38 Hitachi Capital 3.32
+ 18 Aberdeen Asset Management 3.32
+ 2 Morgan Stanley & Co. International 3.29
+ 4 Macquarie Group Ltd 3.26
+ 4 Schroders 3.26
+ 4 State Bank of India UK 3.26
- 3 Bank of Ireland Mortgages 3.20
+ 7 Bank Leumi (UK) Plc 3.20
- 10 ClearDebt 3.16
- 110 Weatherbys Bank 3.14
+ 11 The Co-Operative Bank 3.14
- 35 Bank of China UK 3.13
- 22 Ipswich Building Society 3.12
+ 4 Bank of Scotland 3.12
- 12 MBNA Europe 3.10
+ 13 RBS 3.08
+ 19 NatWest Bank 3.08
+ 20 Moneyfacts.co.uk 3.06
- 31 Shawbrook 3.06
+ 5 Westpac Banking Corporation UK 3.04
+ 2 Building Societies Association 3.03
+ 2 AIB Capital Markets 3.03
+ 44 Daiwa Capitals Markets Europe Ltd 2.99
+ 2 Experian 2.96
+ 15 HSBC Bermuda 2.94
+ 4 First Trust Bank 2.90
- 8 Allied Irish Bank UK 2.90
- 17 Computershare 2.89
+ 3 Cater Allen Private Bank 2.88
- 16 Teachers Assurance 2.86
- 24 Bank of Ireland 2.82
+ 1 BNY Mellon UK 2.80
+ 12 European Bank 2.78
- 21 Legal & General 2.78
- 1 Siemens Financial Services Limited 2.76
- 1 Charles Stanley 2.74
+ 4 EBS Building Society 2.68
+ 10 National Australia Bank 2.64
- 8 Deutsche Bank UK 2.63
+ 3 Cumberland Building Society 2.62
+ 17 London Stock Exchange 2.60
- 52 WH Ireland 2.60
+ 4 Moneysupermarket 2.58
+ 15 Bank of Montreal 2.54
+ 6 Zenith Bank (UK) Limited 2.52
- 7 RBS International 2.50
+ 5 Jefferies International 2.48
- 2 GMAC Financial Services 2.42
+ 6 Sumitomo Mitsui Banking Corporation Europe 2.37
+ 6 Numis Securities 2.36
+ 6 BNP Paribas UK 2.36
+ 13 Skipton Building Society 2.34
+ 10 The Nottingham 2.28
- 12 Bank Leumi (Jersey) Limited 2.28
- 5 The Bank of East Asia UK 2.27
+ 4 SVS Securities 2.26
+ 4 Western Union UK 2.24
+ 13 Old Mutual 2.10
+ 5 Charles Schwab UK 2.06
+ 2 Butterfield Private Bank 1.99
+ 5 Gulf International Bank 1.81
+ 8 ICICI Bank UK 1.64
+ 6 DNB Norbank 1.62
new Mercer UK 1.28