2019 Q4/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2019 Q3/UK Consumer Finance. Since then, 7 sites entered the survey and 49 sites could not be included in the rankings (4 more since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 1 John Charcol 7.60
+ 5 GCA Altium 7.09
same Smith & Williamson 6.66
+ 15 The West Brom 6.64
+ 5 Scottish Widows Bank plc 6.48
same Landesbank Hessen-Thuringen 6.46
+ 11 Brown Shipley 6.26
- 4 BIBBY Financial Services 6.18
- 4 First Response Finance 6.16
+ 1 Advantage Finance 6.12
+ 9 C. Hoare & Co 6.07
same Weatherbys Bank 5.94
same Clydesdale Bank 5.94
- 6 Metro Bank 5.94
- 1 National Savings & Investments (ns&i) 5.92
+ 40 Virgin Money 5.86
- 1 Teachers Building Society 5.76
- 17 JCB Card Europe 5.72
+ 36 Darlington Building Society 5.70
+ 2 Chelsea Building Society 5.70
+ 32 Principality Building Society 5.66
+ 8 Nationwide Building Society 5.66
+ 2 DaimlerChrysler Financial Services 5.64
+ 17 Societe Generale Private Banking UK 5.64
- 1 Smile 5.62
+ 1 M&G Investments 5.60
+ 2 Agricultural Mortgage Corporation 5.58
+ 63 Financial Conduct Authority 5.58
- 8 BM Savings 5.56
- 21 Dudley Building Society 5.47
+ 17 More Than 5.40
- 15 Kensington Mortgages 5.40
- 7 CCLA 5.28
- 6 Yorkshire Bank 5.22
+ 11 Rothschild & Sons 5.20
- 5 Close Brothers Group Plc 5.20
- 5 Mortgage Intelligence 5.20
- 15 LeasePlan UK 5.08
- 1 Tesco Bank 4.96
- 7 Newbury Building Society 4.90
- 5 Charity Bank 4.90
+ 15 Barclays Bank 4.90
same Bank of Baroda UK 4.86
+ 20 Rathbones 4.84
- 30 Leeds Building Society 4.80
+ 5 Capital One 4.70
same Baines & Ernst 4.68
+ 4 Ocean Finance 4.68
same ABN AMRO Commercial Finance 4.66
- 16 Commerzbank UK 4.66
+ 10 Shore Capital 4.60
- 7 Arbuthnot Banking Group 4.58
- 16 Ecology Building Society 4.56
+ 9 Landesbank Berlin 4.53
+ 18 Financial Ombudsman Service 4.52
+ 6 Cattles Limited 4.51
+ 2 Adam & Company 4.49
+ 19 Loughborough Building Society 4.42
+ 11 Travelex UK 4.40
+ 32 Barclaycard 4.40
- 21 Europe Arab Bank Plc 4.39
- 12 Mirabaud Securities (UK) 4.38
+ 12 Coventry Building Society 4.36
- 6 Close Premium Finance 4.30
+ 15 Brewin Dolphin 4.30
- 12 Cambridge Building Society 4.28
- 2 Bank of Tokyo Mitsubishi 4.27
- 1 Standard Life UK 4.24
+ 71 Brilliant Solutions 4.23
+ 18 Invesco Perpetual 4.19
- 29 The Woolwich 4.18
+ 4 Raphaels Bank 4.10
+ 9 Monmouthshire Building Society 4.06
+ 29 Goldman Sachs International 4.04
+ 4 Hitachi Capital 4.04
- 2 HSBC Bank 4.02
- 6 Bank of Cyprus UK 4.01
new Sainsbury's Bank 4.00
- 11 Citigroup Global Markets Limited 3.98
+ 5 M&S Bank 3.94
+ 6 Islamic Bank of Britain 3.94
+ 7 JPMorgan Chase 3.90
- 14 Investec UK 3.88
+ 12 ARVAL 3.82
- 46 Yorkshire Building Society 3.82
+ 21 Julian Hodge Bank 3.79
+ 12 Paragon Group 3.78
- 2 James Hay 3.76
+ 28 Bank of China UK 3.75
+ 5 Zurich 3.72
+ 7 Pershing Securities UK 3.68
+ 12 FCE Bank 3.68
new Financial Services Compensation Scheme 3.66
same Cash Converters 3.60
+ 27 Foresters UK 3.60
+ 13 Santander UK 3.58
+ 34 Quick Quid 3.56
+ 46 Redmayne Bentley Stockbrokers 3.52
- 39 HSBC Private Bank 3.50
+ 6 Shawbrook 3.50
- 57 Bank of England 3.50
- 18 WH Ireland 3.50
+ 8 Ipswich Building Society 3.48
+ 9 Isle of Man Bank Limited 3.47
- 3 Nomura Bank International 3.46
+ 9 First Complete 3.45
+ 9 Pink Home Loans 3.45
- 3 Newcastle Building Society 3.44
+ 45 Britannia Building Society 3.42
+ 26 Citibank UK 3.42
- 21 ClearDebt 3.42
- 29 UBS Investment Bank 3.40
- 1 Aldermore 3.40
- 6 Investec Asset Management 3.37
+ 5 MBNA Europe 3.36
+ 8 Bank of Ireland Mortgages 3.30
- 7 Morgan Stanley & Co. International 3.29
+ 8 Vanquis Bank 3.28
+ 8 Bank of Ireland 3.28
+ 15 Macquarie Group Ltd 3.26
+ 7 Schroders 3.26
+ 16 State Bank of India UK 3.26
+ 6 Computershare 3.25
+ 6 Family Investments 3.24
+ 18 Legal & General 3.22
+ 8 Teachers Assurance 3.20
+ 5 Bank Leumi (UK) Plc 3.20
- 3 Coutts & Co 3.18
- 8 Credit Suisse Group 3.12
- 12 Bank of Scotland 3.12
+ 21 Allied Irish Bank UK 3.08
+ 5 Aberdeen Asset Management 3.06
- 14 Standard Life Investments 3.06
+ 37 The Co-Operative Bank 3.04
- 57 Building Societies Association 3.03
+ 5 AIB Capital Markets 3.03
+ 18 Westpac Banking Corporation UK 3.02
+ 7 Experian 2.96
- 39 Danske Bank UK 2.92
- 39 Handelsbanken UK 2.90
+ 19 RBS 2.90
+ 6 First Trust Bank 2.90
+ 7 Deutsche Bank UK 2.89
+ 9 Cater Allen Private Bank 2.88
- 12 BNY Mellon UK 2.80
+ 22 Siemens Financial Services Limited 2.76
+ 9 Charles Stanley 2.74
- 1 NatWest Bank 2.72
new BNP Paribas Leasing Solutions UK 2.72
- 53 Moneyfacts.co.uk 2.70
+ 12 RBS International 2.70
- 6 HSBC Bermuda 2.68
+ 12 EBS Building Society 2.68
- 5 Bank Leumi (Jersey) Limited 2.64
- 13 Cumberland Building Society 2.62
+ 5 British Bankers' Association 2.60
- 6 European Bank 2.60
+ 18 GMAC Financial Services 2.60
+ 5 Moneysupermarket 2.58
- 3 National Australia Bank 2.56
new Jersey Financial Services Commission 2.55
+ 8 The Bank of East Asia UK 2.53
new Zenith Bank (UK) Limited 2.52
+ 9 Jefferies International 2.48
- 6 Standard Chartered Bank UK 2.46
+ 9 Airdrie Savings Bank 2.39
+ 10 Sumitomo Mitsui Banking Corporation Europe 2.37
+ 10 Numis Securities 2.36
- 3 BNP Paribas UK 2.36
+ 9 London Stock Exchange 2.34
new Bank of Montreal 2.28
- 10 SVS Securities 2.26
- 1 Western Union UK 2.24
+ 6 Butterfield Private Bank 2.19
- 1 The Nottingham 2.08
+ 5 Charles Schwab UK 2.06
- 10 Skipton Building Society 1.98
new Gulf International Bank 1.81
- 10 Daiwa Capitals Markets Europe Ltd 1.73
+ 5 Mercer UK 1.64
+ 1 DNB Norbank 1.62
+ 1 ICICI Bank UK 1.58
+ 1 Old Mutual 1.28