2019 Q3/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2019 Q2/UK Consumer Finance. Since then, 12 sites entered the survey and 45 sites could not be included in the rankings (4 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 5 JCB Card Europe 8.42
+ 3 John Charcol 7.96
+ 93 Smith & Williamson 7.02
+ 74 BIBBY Financial Services 6.88
- 2 First Response Finance 6.78
+ 18 Landesbank Hessen-Thuringen 6.46
- 6 GCA Altium 6.37
same Metro Bank 6.30
+ 10 Dudley Building Society 6.19
+ 27 Scottish Widows Bank plc 6.12
+ 1 Advantage Finance 6.12
+ 2 Weatherbys Bank 5.94
- 3 Clydesdale Bank 5.94
+ 2 National Savings & Investments (ns&i) 5.92
+ 3 Leeds Building Society 5.88
+ 7 Teachers Building Society 5.84
+ 8 Kensington Mortgages 5.76
- 9 Brown Shipley 5.72
- 2 The West Brom 5.72
- 7 C. Hoare & Co 5.71
- 6 BM Savings 5.56
- 15 Chelsea Building Society 5.52
+ 53 LeasePlan UK 5.52
+ 15 Smile 5.36
- 4 DaimlerChrysler Financial Services 5.28
- 6 CCLA 5.28
+ 29 M&G Investments 5.24
+ 2 Yorkshire Bank 5.22
+ 64 Agricultural Mortgage Corporation 5.22
+ 1 Nationwide Building Society 5.20
- 5 Close Brothers Group Plc 5.20
same Mortgage Intelligence 5.20
+ 18 Newbury Building Society 5.16
+ 7 Commerzbank UK 5.10
- 6 Cahoot 5.06
+ 16 Charity Bank 5.06
+ 32 Ecology Building Society 5.02
+ 17 Tesco Bank 4.96
- 4 Yorkshire Building Society 4.94
- 13 Europe Arab Bank Plc 4.93
+ 21 Societe Generale Private Banking UK 4.92
- 9 The Woolwich 4.90
- 5 Bank of Baroda UK 4.86
+ 63 Bank of England 4.84
+ 23 Arbuthnot Banking Group 4.84
- 2 Rothschild & Sons 4.84
+ 12 Baines & Ernst 4.78
- 37 More Than 4.76
- 3 ABN AMRO Commercial Finance 4.76
+ 39 Mirabaud Securities (UK) 4.74
+ 2 Capital One 4.70
- 3 Ocean Finance 4.68
+ 57 Principality Building Society 4.68
+ 72 Cambridge Building Society 4.64
- 13 Darlington Building Society 4.62
- 8 Virgin Money 4.60
- 29 Barclays Bank 4.54
+ 3 Close Premium Finance 4.50
- 16 Adam & Company 4.49
- 20 HSBC Private Bank 4.42
- 7 Shore Capital 4.40
+ 21 Cattles Limited 4.33
+ 11 Landesbank Berlin 4.33
- 14 Rathbones 4.30
+ 6 Bank of Tokyo Mitsubishi 4.27
- 8 BNP Paribas Leasing Solutions UK 4.26
+ 5 Standard Life UK 4.24
+ 5 Citigroup Global Markets Limited 4.24
+ 42 Investec UK 4.24
- 4 Travelex UK 4.22
- 1 Bank of Cyprus UK 4.19
- 27 Sainsbury's Bank 4.18
- 37 Financial Ombudsman Service 4.12
+ 7 HSBC Bank 4.10
+ 16 Coventry Building Society 4.10
+ 6 Raphaels Bank 4.10
- 12 Loughborough Building Society 4.06
+ 25 Building Societies Association 4.04
- 12 Hitachi Capital 4.04
+ 7 Brewin Dolphin 4.04
+ 96 Northern Trust 3.99
- 22 Monmouthshire Building Society 3.96
+ 3 UBS Investment Bank 3.96
- 9 WH Ireland 3.96
+ 9 M&S Bank 3.94
- 7 James Hay 3.94
new Islamic Bank of Britain 3.94
+ 4 Invesco Perpetual 3.93
+ 16 JPMorgan Chase 3.90
+ 28 ClearDebt 3.88
- 69 Financial Conduct Authority 3.88
- 7 Barclaycard 3.86
+ 4 The Money Shop 3.86
+ 15 Cash Converters 3.86
+ 11 Zurich 3.82
+ 4 ARVAL 3.80
+ 63 Moneyfacts.co.uk 3.78
+ 4 Pershing Securities UK 3.78
- 4 Paragon Group 3.78
- 23 Danske Bank UK 3.74
- 37 Handelsbanken UK 3.72
+ 14 Nomura Bank International 3.72
- 2 Goldman Sachs International 3.68
new FCE Bank 3.68
- 58 Newcastle Building Society 3.62
+ 13 Shawbrook 3.60
new Julian Hodge Bank 3.59
+ 13 Investec Asset Management 3.55
+ 25 Santander UK 3.52
+ 2 Morgan Stanley & Co. International 3.49
+ 2 Ipswich Building Society 3.48
+ 8 Aldermore 3.48
+ 1 Isle of Man Bank Limited 3.47
+ 1 Gulf International Bank 3.47
new First Complete 3.45
new Pink Home Loans 3.45
- 27 Bank of China UK 3.39
new Bank of Scotland 3.38
+ 20 Standard Life Investments 3.37
- 57 MBNA Europe 3.36
+ 3 Credit Suisse Group 3.34
- 42 Foresters UK 3.34
+ 2 TSB Bank Plc 3.32
+ 4 Bank of Ireland Mortgages 3.30
- 17 Coutts & Co 3.28
+ 3 Vanquis Bank 3.28
- 4 Bank of Ireland 3.28
+ 3 Schroders 3.26
+ 3 Computershare 3.25
+ 3 Family Investments 3.24
+ 6 Quick Quid 3.20
new Bank Leumi (UK) Plc 3.20
new BNY Mellon UK 3.18
- 7 Teachers Assurance 3.12
+ 28 Macquarie Group Ltd 3.06
- 19 Citibank UK 3.06
new Aberdeen Asset Management 3.06
+ 4 State Bank of India UK 3.06
new MasterCard UK 3.04
- 18 Brilliant Solutions 3.03
+ 2 AIB Capital Markets 3.03
- 4 Cumberland Building Society 2.98
- 39 Legal & General 2.98
+ 1 Redmayne Bentley Stockbrokers 2.98
+ 3 Experian 2.96
+ 12 HSBC Bermuda 2.94
+ 18 NatWest Bank 2.90
+ 13 First Trust Bank 2.90
+ 13 Bank Leumi (Jersey) Limited 2.90
same Deutsche Bank UK 2.89
+ 15 European Bank 2.86
- 11 Allied Irish Bank UK 2.82
+ 1 Cater Allen Private Bank 2.80
+ 1 Britannia Building Society 2.78
- 8 Westpac Banking Corporation UK 2.76
- 16 Charles Stanley 2.74
- 100 National Australia Bank 2.74
- 14 Rabobank International 2.72
- 10 Standard Chartered Bank UK 2.72
+ 4 RBS 2.70
- 5 British Bankers' Association 2.70
new SVS Securities 2.70
- 6 RBS International 2.70
- 11 Moneysupermarket 2.68
- 6 EBS Building Society 2.68
+ 8 BNP Paribas UK 2.62
+ 6 Skipton Building Society 2.60
- 1 Siemens Financial Services Limited 2.58
+ 3 Daiwa Capitals Markets Europe Ltd 2.55
+ 9 The Bank of East Asia UK 2.53
- 25 The Co-Operative Bank 2.52
- 2 Western Union UK 2.50
- 37 Jefferies International 2.48
- 5 The Nottingham 2.46
new Airdrie Savings Bank 2.39
- 92 GMAC Financial Services 2.37
- 2 Sumitomo Mitsui Banking Corporation Europe 2.37
- 79 Numis Securities 2.36
- 11 London Stock Exchange 2.34
- 9 Butterfield Private Bank 2.19
- 3 Charles Schwab UK 2.06
- 1 DNB Norbank 1.98
- 7 ICICI Bank UK 1.66
- 54 Old Mutual 1.64
- 5 Mercer UK 1.46