2019 Q2/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2019 Q1/UK Consumer Finance. Since then, 10 sites entered the survey and 49 sites could not be included in the rankings (2 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 1 GCA Altium 7.49
+ 1 Harrods Bank Limited 7.10
+ 5 First Response Finance 7.06
+ 2 Julian Hodge Bank 6.98
- 4 John Charcol 6.98
- 1 JCB Card Europe 6.90
+ 3 Chelsea Building Society 6.68
- 4 Metro Bank 6.48
+ 22 Brown Shipley 6.44
+ 2 Clydesdale Bank 6.30
+ 5 More Than 6.12
+ 2 Advantage Finance 6.12
+ 4 C. Hoare & Co 6.07
+ 4 Weatherbys Bank 5.94
- 6 BM Savings 5.92
- 5 National Savings & Investments (ns&i) 5.92
- 2 The West Brom 5.90
+ 5 Leeds Building Society 5.88
+ 3 Dudley Building Society 5.81
same CCLA 5.64
+ 30 DaimlerChrysler Financial Services 5.64
+ 41 Financial Conduct Authority 5.58
+ 24 Teachers Building Society 5.56
- 11 Landesbank Hessen-Thuringen 5.48
new Kensington Mortgages 5.34
+ 3 Close Brothers Group Plc 5.30
+ 3 Europe Arab Bank Plc 5.29
+ 57 Barclays Bank 5.26
- 5 Cahoot 5.24
+ 4 Yorkshire Bank 5.22
- 3 Nationwide Building Society 5.20
- 13 Mortgage Intelligence 5.20
+ 51 The Woolwich 5.16
- 1 Scottish Widows Investment 5.15
+ 11 Yorkshire Building Society 5.14
+ 1 Financial Ombudsman Service 5.12
+ 32 Scottish Widows Bank plc 5.04
+ 4 Bank of Baroda UK 5.04
+ 11 Smile 5.00
- 4 HSBC Private Bank 4.94
+ 4 Commerzbank UK 4.92
- 10 Darlington Building Society 4.88
+ 15 Adam & Company 4.85
- 1 Rothschild & Sons 4.84
+ 4 Sainsbury's Bank 4.82
+ 67 ABN AMRO Commercial Finance 4.76
+ 1 Newcastle Building Society 4.70
+ 31 Virgin Money 4.70
+ 5 Ocean Finance 4.68
- 6 Rathbones 4.66
- 11 Newbury Building Society 4.62
new Charity Bank 4.62
- 27 Capital One 4.62
+ 3 Shore Capital 4.60
+ 59 Tesco Bank 4.60
- 15 M&G Investments 4.60
new National Australia Bank 4.54
- 31 BNP Paribas Leasing Solutions UK 4.52
+ 15 Baines & Ernst 4.52
- 7 Monmouthshire Building Society 4.50
+ 1 Close Premium Finance 4.50
- 23 Societe Generale Private Banking UK 4.48
+ 31 MBNA Europe 4.44
+ 9 Handelsbanken UK 4.44
- 1 Loughborough Building Society 4.42
+ 4 Travelex UK 4.40
- 46 Hitachi Capital 4.40
- 9 Arbuthnot Banking Group 4.32
- 14 Ecology Building Society 4.30
+ 12 Bank of Cyprus UK 4.29
+ 18 Bank of Tokyo Mitsubishi 4.27
+ 3 Standard Life UK 4.24
+ 19 Citigroup Global Markets Limited 4.24
- 18 Landesbank Berlin 4.23
new WH Ireland 4.22
+ 56 LeasePlan UK 4.18
+ 16 Danske Bank UK 4.18
- 71 BIBBY Financial Services 4.16
- 13 James Hay 4.14
- 19 Foresters UK 4.14
- 4 HSBC Bank 4.10
new Raphaels Bank 4.10
+ 18 Cattles Limited 4.07
+ 58 GMAC Financial Services 4.06
- 50 Barclaycard 4.04
+ 16 UBS Investment Bank 4.04
- 19 Brewin Dolphin 4.04
+ 31 Bank Leumi (UK) Plc 4.02
- 37 Mirabaud Securities (UK) 4.02
+ 9 Bank of China UK 4.01
- 13 Coventry Building Society 4.00
- 27 Invesco Perpetual 3.99
- 13 Agricultural Mortgage Corporation 3.94
- 13 M&S Bank 3.94
+ 34 Paragon Group 3.88
- 10 Smith & Williamson 3.86
- 10 The Money Shop 3.86
- 27 FCE Bank 3.86
+ 56 Numis Securities 3.80
- 28 ARVAL 3.80
+ 8 Goldman Sachs International 3.78
- 14 Pershing Securities UK 3.78
- 27 Building Societies Association 3.78
+ 1 Legal & General 3.72
+ 28 JPMorgan Chase 3.72
- 6 Zurich 3.72
+ 4 Bank of England 3.68
+ 14 Coutts & Co 3.66
- 49 Cash Converters 3.60
- 72 Principality Building Society 3.60
- 5 Investec UK 3.52
+ 16 Morgan Stanley & Co. International 3.49
- 1 Ipswich Building Society 3.48
+ 16 Isle of Man Bank Limited 3.47
- 24 Gulf International Bank 3.47
+ 7 Nomura Bank International 3.46
+ 9 Citibank UK 3.42
- 2 ClearDebt 3.42
- 94 Shawbrook 3.42
- 22 Aldermore 3.40
- 25 Investec Asset Management 3.39
- 27 Brilliant Solutions 3.39
+ 1 Bank of Ireland 3.38
- 6 Credit Suisse Group 3.34
new TSB Bank Plc 3.32
- 43 Cambridge Building Society 3.30
+ 8 Teachers Assurance 3.30
- 18 Bank of Ireland Mortgages 3.30
+ 8 Vanquis Bank 3.28
+ 13 Old Mutual 3.28
- 6 Schroders 3.26
+ 4 Computershare 3.25
+ 8 Family Investments 3.24
+ 30 Santander UK 3.22
- 45 Islamic Bank of Britain 3.22
+ 40 Jefferies International 3.20
- 34 Quick Quid 3.20
- 23 Cumberland Building Society 3.14
- 19 Standard Life Investments 3.11
- 36 Charles Stanley 3.10
+ 17 Allied Irish Bank UK 3.08
- 34 State Bank of India UK 3.06
- 12 AIB Capital Markets 3.03
new Rabobank International 2.98
- 24 Redmayne Bentley Stockbrokers 2.98
+ 6 The Co-Operative Bank 2.96
+ 3 Westpac Banking Corporation UK 2.96
- 3 Experian 2.96
+ 7 Standard Chartered Bank UK 2.90
- 2 Deutsche Bank UK 2.89
new Visa UK 2.87
- 13 MasterCard UK 2.86
- 4 Moneysupermarket 2.84
+ 7 Cater Allen Private Bank 2.80
- 9 Britannia Building Society 2.78
- 12 British Bankers' Association 2.70
- 60 RBS International 2.70
+ 7 HSBC Bermuda 2.68
- 2 EBS Building Society 2.68
- 6 Moneyfacts.co.uk 2.66
+ 7 First Trust Bank 2.64
new Bank Leumi (Jersey) Limited 2.64
- 12 Macquarie Group Ltd 2.60
- 5 RBS 2.52
- 18 NatWest Bank 2.52
- 28 European Bank 2.50
- 1 Siemens Financial Services Limited 2.40
- 8 London Stock Exchange 2.34
- 7 The Nottingham 2.26
- 1 Western Union UK 2.24
+ 2 Butterfield Private Bank 2.19
same Daiwa Capitals Markets Europe Ltd 2.17
- 3 Skipton Building Society 2.16
- 7 BNP Paribas UK 2.10
- 4 Sumitomo Mitsui Banking Corporation Europe 2.01
- 2 ICICI Bank UK 1.92
- 2 Northern Trust 1.90
same Charles Schwab UK 1.80
new The Bank of East Asia UK 1.75
- 1 Mercer UK 1.64
- 4 DNB Norbank 1.62