2019 Q1/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2018 Q4/UK Consumer Finance. Since then, 7 sites entered the survey and 51 sites could not be included in the rankings (3 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 4 John Charcol 7.78
same GCA Altium 7.75
new Harrods Bank Limited 7.30
+ 20 Metro Bank 6.84
- 4 JCB Card Europe 6.80
+ 4 Julian Hodge Bank 6.78
+ 10 BIBBY Financial Services 6.44
- 2 First Response Finance 6.34
+ 2 BM Savings 6.18
- 7 Chelsea Building Society 6.14
+ 30 National Savings & Investments (ns&i) 6.12
- 3 Clydesdale Bank 5.94
+ 113 Landesbank Hessen-Thuringen 5.92
+ 7 Advantage Finance 5.92
+ 13 The West Brom 5.90
+ 7 More Than 5.76
- 3 C. Hoare & Co 5.71
+ 2 Weatherbys Bank 5.68
+ 18 Mortgage Intelligence 5.66
+ 11 CCLA 5.64
+ 94 Hitachi Capital 5.52
+ 13 Dudley Building Society 5.49
- 10 Leeds Building Society 5.48
+ 8 Cahoot 5.44
+ 92 Shawbrook 5.40
- 8 Capital One 5.34
+ 6 BNP Paribas Leasing Solutions UK 5.32
+ 16 Nationwide Building Society 5.30
+ 27 Close Brothers Group Plc 5.30
+ 12 Europe Arab Bank Plc 5.29
- 6 Brown Shipley 5.28
+ 38 Darlington Building Society 5.26
- 21 Scottish Widows Investment 5.25
- 15 Yorkshire Bank 5.22
+ 42 Barclaycard 5.16
- 9 HSBC Private Bank 5.14
- 7 Financial Ombudsman Service 5.12
- 2 Principality Building Society 5.10
+ 4 Societe Generale Private Banking UK 5.08
- 1 Newbury Building Society 5.06
- 34 M&G Investments 5.06
+ 32 Bank of Baroda UK 5.04
new Rothschild & Sons 5.04
+ 8 Rathbones 5.02
+ 5 Commerzbank UK 5.02
+ 1 Yorkshire Building Society 5.00
- 39 Teachers Building Society 4.94
+ 11 Newcastle Building Society 4.88
+ 14 Sainsbury's Bank 4.82
- 16 Smile 4.80
+ 11 DaimlerChrysler Financial Services 4.77
new Mirabaud Securities (UK) 4.74
- 31 Monmouthshire Building Society 4.68
+ 1 Ocean Finance 4.68
- 26 Ecology Building Society 4.66
- 41 Landesbank Berlin 4.65
- 9 Shore Capital 4.60
+ 3 Adam & Company 4.59
- 5 Arbuthnot Banking Group 4.58
+ 4 Cash Converters 4.58
+ 28 Foresters UK 4.50
- 2 Close Premium Finance 4.50
+ 5 Financial Conduct Authority 4.50
+ 23 Loughborough Building Society 4.42
+ 10 Invesco Perpetual 4.39
- 26 James Hay 4.34
new Bank of Scotland 4.24
- 11 Brewin Dolphin 4.22
- 53 Scottish Widows Bank plc 4.14
- 17 Travelex UK 4.14
- 20 FCE Bank 4.12
+ 23 ARVAL 4.10
- 2 Handelsbanken UK 4.08
+ 6 Baines & Ernst 4.06
+ 21 Standard Life UK 4.06
- 7 Building Societies Association 4.06
+ 5 HSBC Bank 4.04
- 11 Coventry Building Society 3.98
+ 9 Virgin Money 3.96
+ 11 Agricultural Mortgage Corporation 3.94
- 3 M&S Bank 3.94
- 16 Bank of Cyprus UK 3.93
same Cambridge Building Society 3.92
+ 77 The Woolwich 3.88
+ 40 Barclays Bank 3.88
- 5 Smith & Williamson 3.86
+ 10 The Money Shop 3.86
+ 10 Pershing Securities UK 3.86
- 44 Bank of Tokyo Mitsubishi 3.85
- 17 Islamic Bank of Britain 3.84
+ 16 Gulf International Bank 3.81
+ 11 Citigroup Global Markets Limited 3.78
- 7 Danske Bank UK 3.78
+ 11 MBNA Europe 3.76
+ 14 Brilliant Solutions 3.75
+ 24 Investec Asset Management 3.75
- 5 RBS International 3.74
+ 1 Aldermore 3.66
+ 53 Bank of China UK 3.65
same Zurich 3.64
- 55 Cattles Limited 3.61
- 53 UBS Investment Bank 3.56
+ 13 Quick Quid 3.56
+ 37 Charles Stanley 3.56
- 11 Legal & General 3.52
+ 31 Investec UK 3.52
new Lloyds Bank Plc 3.52
+ 36 State Bank of India UK 3.50
- 3 Goldman Sachs International 3.50
- 6 Bank of Ireland Mortgages 3.50
- 9 Bank of England 3.50
- 54 Ipswich Building Society 3.48
same ABN AMRO Commercial Finance 3.48
- 35 Tesco Bank 3.46
- 31 Cumberland Building Society 3.44
- 4 ClearDebt 3.42
- 45 WH Ireland 3.42
- 17 Credit Suisse Group 3.40
+ 14 Bank Leumi (UK) Plc 3.38
- 27 Standard Life Investments 3.37
- 56 Redmayne Bentley Stockbrokers 3.32
+ 27 Coutts & Co 3.28
- 47 Nomura Bank International 3.28
- 3 Bank of Ireland 3.28
- 1 Schroders 3.26
- 15 Citibank UK 3.24
+ 4 Harrington Brooks 3.24
- 20 Morgan Stanley & Co. International 3.23
- 44 Paragon Group 3.22
+ 6 Isle of Man Bank Limited 3.21
- 8 AIB Capital Markets 3.21
- 10 LeasePlan UK 3.18
- 43 JPMorgan Chase 3.12
- 7 National Australia Bank 3.10
new Teachers Assurance 3.10
- 26 Computershare 3.07
+ 5 Vanquis Bank 3.06
- 6 European Bank 3.04
- 9 MasterCard UK 3.04
- 2 Rabobank International 2.98
- 27 Family Investments 2.98
+ 4 GMAC Financial Services 2.98
+ 5 Old Mutual 2.98
- 5 British Bankers' Association 2.96
- 5 Experian 2.96
- 27 Britannia Building Society 2.94
+ 19 NatWest Bank 2.92
- 20 Deutsche Bank UK 2.89
+ 13 Moneysupermarket 2.84
- 7 Westpac Banking Corporation UK 2.82
+ 8 Macquarie Group Ltd 2.80
- 34 The Co-Operative Bank 2.78
new Bank of Montreal 2.74
+ 9 Moneyfacts.co.uk 2.72
+ 13 Numis Securities 2.72
- 2 Standard Chartered Bank UK 2.70
- 23 EBS Building Society 2.68
- 29 Allied Irish Bank UK 2.68
+ 5 RBS 2.67
- 10 London Stock Exchange 2.60
- 157 Cater Allen Private Bank 2.55
- 9 The Nottingham 2.52
- 8 BlackRock 2.52
- 13 Santander UK 2.48
+ 10 HSBC Bermuda 2.42
+ 5 Siemens Financial Services Limited 2.40
+ 6 BNP Paribas UK 2.36
- 12 First Trust Bank 2.24
+ 3 Western Union UK 2.24
- 25 Skipton Building Society 2.16
- 24 Sumitomo Mitsui Banking Corporation Europe 2.11
- 12 Daiwa Capitals Markets Europe Ltd 2.09
- 8 Butterfield Private Bank 1.93
- 39 ICICI Bank UK 1.92
- 18 Northern Trust 1.90
- 2 Jefferies International 1.83
- 10 DNB Norbank 1.82
- 8 Charles Schwab UK 1.80
- 3 Mercer UK 1.38