2018 Q4/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2018 Q3/UK Consumer Finance. Since then, 5 sites entered the survey and 54 sites could not be included in the rankings (2 more since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 1 JCB Card Europe 7.98
+ 1 GCA Altium 7.75
+ 1 Chelsea Building Society 7.66
- 3 Cater Allen Private Bank 7.52
same John Charcol 7.24
same First Response Finance 6.70
+ 16 M&G Investments 6.62
+ 5 Teachers Building Society 6.60
- 2 Clydesdale Bank 6.56
same Julian Hodge Bank 6.32
+ 1 BM Savings 6.18
+ 4 Scottish Widows Investment 6.13
+ 1 Leeds Building Society 6.08
+ 1 C. Hoare & Co 6.07
- 6 Landesbank Berlin 6.03
- 8 Scottish Widows Bank plc 6.02
+ 1 BIBBY Financial Services 6.00
+ 3 Capital One 5.96
+ 5 Yorkshire Bank 5.94
- 1 Weatherbys Bank 5.94
- 10 Advantage Finance 5.92
+ 28 Monmouthshire Building Society 5.88
- 1 More Than 5.76
+ 11 Metro Bank 5.76
+ 1 Brown Shipley 5.64
+ 3 Rothschild & Sons 5.64
- 2 HSBC Private Bank 5.58
same The West Brom 5.54
- 9 Ecology Building Society 5.52
+ 12 Financial Ombudsman Service 5.52
- 4 CCLA 5.48
new Cahoot 5.44
+ 18 BNP Paribas Leasing Solutions UK 5.42
- 2 Smile 5.36
- 2 Dudley Building Society 5.33
+ 7 Principality Building Society 5.30
- 3 Mortgage Intelligence 5.30
+ 1 Mirabaud Securities (UK) 5.26
- 3 Newbury Building Society 5.16
same James Hay 5.14
- 4 National Savings & Investments (ns&i) 5.14
+ 19 Europe Arab Bank Plc 5.13
+ 11 Societe Generale Private Banking UK 5.12
+ 40 Nationwide Building Society 4.94
+ 1 Bank of Tokyo Mitsubishi 4.91
+ 52 Cattles Limited 4.91
- 30 Yorkshire Building Society 4.90
+ 11 Shore Capital 4.80
+ 19 UBS Investment Bank 4.80
- 9 Commerzbank UK 4.74
new FCE Bank 4.74
- 22 Rathbones 4.68
+ 74 Travelex UK 4.68
- 6 Arbuthnot Banking Group 4.68
+ 1 Ocean Finance 4.68
- 7 Close Brothers Group Plc 4.68
- 13 Brewin Dolphin 4.62
+ 32 Ipswich Building Society 4.56
+ 13 Newcastle Building Society 4.54
+ 6 Close Premium Finance 4.50
- 9 Adam & Company 4.49
- 31 DaimlerChrysler Financial Services 4.49
+ 14 Sainsbury's Bank 4.48
- 7 Cash Converters 4.48
- 12 Redmayne Bentley Stockbrokers 4.46
+ 23 Bank of Cyprus UK 4.39
- 9 Coventry Building Society 4.36
- 4 Financial Conduct Authority 4.36
+ 14 Building Societies Association 4.32
- 3 Darlington Building Society 4.28
+ 8 Handelsbanken UK 4.28
+ 21 WH Ireland 4.26
+ 23 Islamic Bank of Britain 4.24
- 5 Bank of Baroda UK 4.23
- 28 Invesco Perpetual 4.21
+ 33 Nomura Bank International 4.20
- 3 Barclaycard 4.18
+ 10 M&S Bank 4.14
- 41 Tesco Bank 4.12
- 5 Baines & Ernst 4.07
- 1 Smith & Williamson 4.06
+ 47 HSBC Bank 4.04
- 21 Cambridge Building Society 4.02
- 8 Cumberland Building Society 4.00
+ 29 Paragon Group 3.98
- 21 Danske Bank UK 3.98
same Loughborough Building Society 3.96
+ 16 Virgin Money 3.96
+ 11 Foresters UK 3.96
- 20 JPMorgan Chase 3.94
+ 55 Agricultural Mortgage Corporation 3.94
- 21 RBS International 3.94
+ 20 Standard Life Investments 3.93
- 2 Legal & General 3.92
- 17 ARVAL 3.92
- 14 Standard Life UK 3.88
- 16 The Money Shop 3.86
- 53 Pershing Securities UK 3.86
+ 9 Aldermore 3.86
- 3 Zurich 3.84
same Credit Suisse Group 3.80
same Bank of England 3.80
same Citigroup Global Markets Limited 3.80
+ 1 Bank of Ireland Mortgages 3.78
+ 2 MBNA Europe 3.76
- 33 Goldman Sachs International 3.72
new Gulf International Bank 3.71
+ 2 Morgan Stanley & Co. International 3.69
+ 2 Brilliant Solutions 3.67
+ 2 Computershare 3.65
+ 62 Citibank UK 3.62
- 18 ClearDebt 3.62
+ 34 ABN AMRO Commercial Finance 3.58
+ 37 Family Investments 3.57
- 29 Hitachi Capital 3.57
+ 24 Quick Quid 3.56
+ 13 Shawbrook 3.54
+ 2 The Co-Operative Bank 3.50
- 3 Britannia Building Society 3.50
- 1 Investec Asset Management 3.49
+ 4 Bank of Ireland 3.48
- 37 LeasePlan UK 3.44
- 8 AIB Capital Markets 3.41
- 33 Schroders 3.40
- 26 Barclays Bank 3.36
- 20 Landesbank Hessen-Thuringen 3.35
- 5 National Australia Bank 3.30
+ 5 Deutsche Bank UK 3.29
+ 21 Allied Irish Bank UK 3.28
- 4 MasterCard UK 3.24
+ 6 Harrington Brooks 3.24
- 4 European Bank 3.22
+ 25 Bank Leumi (UK) Plc 3.22
- 2 EBS Building Society 3.22
- 12 ICICI Bank UK 3.22
- 12 Isle of Man Bank Limited 3.21
- 74 Investec UK 3.20
+ 4 Rabobank International 3.18
+ 5 British Bankers' Association 3.16
+ 3 Experian 3.16
+ 4 Charles Stanley 3.15
- 6 Vanquis Bank 3.06
- 4 Westpac Banking Corporation UK 3.02
+ 8 State Bank of India UK 3.00
+ 8 Skipton Building Society 3.00
- 15 GMAC Financial Services 2.98
new Sumitomo Mitsui Banking Corporation Europe 2.97
+ 26 Old Mutual 2.96
- 31 Coutts & Co 2.95
- 12 London Stock Exchange 2.94
new Santander UK 2.94
+ 3 Bank of China UK 2.93
- 12 The Nottingham 2.92
+ 3 Standard Chartered Bank UK 2.90
- 6 BlackRock 2.90
- 21 First Trust Bank 2.84
+ 6 Northern Trust 2.82
+ 1 Kensington Mortgages 2.82
+ 2 Macquarie Group Ltd 2.80
- 26 Daiwa Capitals Markets Europe Ltd 2.75
- 13 The Woolwich 2.74
same Moneysupermarket 2.74
+ 4 Moneyfacts.co.uk 2.72
- 8 RBS 2.72
same Butterfield Private Bank 2.59
- 6 NatWest Bank 2.46
+ 3 DNB Norbank 2.38
- 51 Numis Securities 2.36
+ 2 Aberdeen Asset Management 2.35
+ 2 Charles Schwab UK 2.26
+ 5 Siemens Financial Services Limited 2.24
- 8 Western Union UK 2.24
- 5 BNP Paribas UK 2.18
+ 1 Jefferies International 2.03
- 9 HSBC Bermuda 1.90
+ 1 Mercer UK 1.66