2018 Q3/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2018 Q2/UK Consumer Finance. Since then, 4 sites entered the survey and 52 sites could not be included in the rankings (5 more since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
same Cater Allen Private Bank 8.24
+ 2 JCB Card Europe 7.98
- 1 GCA Altium 7.75
+ 1 Chelsea Building Society 7.48
- 2 John Charcol 7.24
+ 17 First Response Finance 7.06
+ 2 Clydesdale Bank 7.02
+ 2 Scottish Widows Bank plc 6.64
+ 8 Landesbank Berlin 6.39
+ 21 Julian Hodge Bank 6.32
same Advantage Finance 6.28
+ 1 BM Savings 6.18
+ 1 Teachers Building Society 6.14
- 2 Leeds Building Society 6.10
+ 1 C. Hoare & Co 6.07
+ 2 Scottish Widows Investment 6.03
- 11 Yorkshire Building Society 6.02
+ 1 BIBBY Financial Services 6.00
+ 3 Weatherbys Bank 5.94
+ 7 Ecology Building Society 5.88
- 13 Capital One 5.86
+ 3 More Than 5.76
- 8 M&G Investments 5.72
- 4 Yorkshire Bank 5.58
+ 13 HSBC Private Bank 5.58
- 19 Brown Shipley 5.54
+ 1 CCLA 5.48
- 7 The West Brom 5.44
+ 1 Rothschild & Sons 5.44
+ 3 Rathbones 5.38
+ 3 DaimlerChrysler Financial Services 5.37
+ 5 Smile 5.36
+ 2 Dudley Building Society 5.33
+ 10 Mortgage Intelligence 5.30
+ 14 Metro Bank 5.22
+ 14 Newbury Building Society 5.16
+ 17 National Savings & Investments (ns&i) 5.14
+ 2 Tesco Bank 5.10
+ 16 Mirabaud Securities (UK) 5.10
+ 12 James Hay 5.04
+ 26 Commerzbank UK 5.00
- 16 Financial Ombudsman Service 5.00
new Principality Building Society 4.84
+ 46 Brewin Dolphin 4.80
+ 76 Pershing Securities UK 4.76
+ 47 Bank of Tokyo Mitsubishi 4.73
+ 123 Invesco Perpetual 4.71
+ 5 Arbuthnot Banking Group 4.68
+ 15 Close Brothers Group Plc 4.68
+ 11 Monmouthshire Building Society 4.64
- 19 BNP Paribas Leasing Solutions UK 4.64
- 10 Adam & Company 4.59
+ 85 Redmayne Bentley Stockbrokers 4.54
+ 4 Societe Generale Private Banking UK 4.50
+ 65 Teachers Assurance 4.50
+ 7 Ocean Finance 4.48
- 28 Cash Converters 4.48
+ 13 Coventry Building Society 4.46
- 20 Shore Capital 4.44
new Bank of Scotland 4.44
+ 4 Europe Arab Bank Plc 4.41
- 11 Cambridge Building Society 4.38
+ 37 Investec UK 4.38
- 7 Financial Conduct Authority 4.36
+ 12 Danske Bank UK 4.34
+ 32 Close Premium Finance 4.32
- 21 Darlington Building Society 4.28
+ 15 UBS Investment Bank 4.26
- 33 Bank of Baroda UK 4.23
+ 8 JPMorgan Chase 4.22
+ 5 RBS International 4.20
+ 54 Newcastle Building Society 4.18
+ 7 Goldman Sachs International 4.18
+ 1 Barclaycard 4.18
- 32 Baines & Ernst 4.17
- 3 Cumberland Building Society 4.14
- 7 Sainsbury's Bank 4.12
+ 17 ARVAL 4.10
- 19 Handelsbanken UK 4.10
+ 28 Smith & Williamson 4.06
+ 4 The Money Shop 4.06
same Standard Life UK 4.06
+ 16 Building Societies Association 4.06
same Nationwide Building Society 4.04
+ 44 LeasePlan UK 3.98
+ 21 Hitachi Capital 3.97
- 18 Loughborough Building Society 3.96
- 26 M&S Bank 3.94
+ 14 Bank of Cyprus UK 3.94
- 42 Ipswich Building Society 3.92
+ 27 Schroders 3.92
- 24 Legal & General 3.92
- 21 WH Ireland 3.90
+ 2 ClearDebt 3.88
+ 2 PayPoint 3.88
- 40 Islamic Bank of Britain 3.88
+ 16 Zurich 3.84
- 57 Cattles Limited 3.83
+ 18 Barclays Bank 3.82
- 19 Foresters UK 3.82
+ 9 Credit Suisse Group 3.80
- 13 Bank of England 3.80
- 17 Citigroup Global Markets Limited 3.80
+ 12 Virgin Money 3.78
- 58 Bank of Ireland Mortgages 3.78
- 32 Landesbank Hessen-Thuringen 3.77
- 15 MBNA Europe 3.76
+ 3 Aldermore 3.76
new Nomura Bank International 3.74
+ 5 Morgan Stanley & Co. International 3.67
- 23 Brilliant Solutions 3.67
+ 37 Computershare 3.65
+ 6 Standard Life Investments 3.63
same Paragon Group 3.62
+ 37 AIB Capital Markets 3.61
- 11 Britannia Building Society 3.60
+ 10 Numis Securities 3.60
- 31 Coutts & Co 3.59
+ 47 Investec Asset Management 3.57
- 8 The Co-Operative Bank 3.50
- 30 Harrods Bank Limited 3.49
+ 9 National Australia Bank 3.48
+ 1 ICICI Bank UK 3.48
+ 17 Isle of Man Bank Limited 3.47
+ 49 Bank of Ireland 3.46
+ 20 MasterCard UK 3.44
+ 21 Travelex UK 3.42
- 6 European Bank 3.38
- 6 HSBC Bank 3.38
- 26 Shawbrook 3.36
+ 27 GMAC Financial Services 3.34
+ 1 EBS Building Society 3.30
+ 2 Deutsche Bank UK 3.29
same Daiwa Capitals Markets Europe Ltd 3.29
+ 16 First Trust Bank 3.28
+ 21 Vanquis Bank 3.26
- 31 Harrington Brooks 3.24
+ 12 London Stock Exchange 3.20
- 9 Westpac Banking Corporation UK 3.20
+ 3 Quick Quid 3.20
+ 3 The Nottingham 3.18
- 3 Rabobank International 3.18
+ 2 Experian 3.18
- 16 British Bankers' Association 3.16
+ 19 Charles Stanley 3.15
+ 1 Agricultural Mortgage Corporation 3.14
- 45 ABN AMRO Commercial Finance 3.14
- 54 The Woolwich 3.10
+ 12 BlackRock 3.10
- 25 Allied Irish Bank UK 3.08
+ 2 Family Investments 3.05
+ 4 State Bank of India UK 3.00
- 16 Skipton Building Society 3.00
+ 22 Santander UK 2.94
- 19 Bank of China UK 2.93
+ 3 RBS 2.92
+ 5 Standard Chartered Bank UK 2.90
+ 7 Bank Leumi (UK) Plc 2.86
+ 9 Kensington Mortgages 2.82
same NatWest Bank 2.72
+ 16 Macquarie Group Ltd 2.66
+ 1 Moneysupermarket 2.64
+ 4 Northern Trust 2.62
+ 9 Western Union UK 2.60
+ 7 Butterfield Private Bank 2.59
+ 3 HSBC Bermuda 2.58
+ 16 Moneyfacts.co.uk 2.46
+ 3 BNP Paribas UK 2.44
new The Bank of East Asia UK 2.41
+ 8 DNB Norbank 2.38
+ 8 Aberdeen Asset Management 2.35
+ 9 Charles Schwab UK 2.26
+ 2 Citibank UK 2.16
- 20 Old Mutual 2.16
+ 5 Jefferies International 2.03
+ 6 Siemens Financial Services Limited 1.98
- 37 Mercer UK 1.66
- 77 Visa UK 1.59