2018 Q2/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2018 Q1/UK Consumer Finance. Since then, 2 sites entered the survey and 47 sites could not be included in the rankings (4 more since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
same Cater Allen Private Bank 8.24
+ 1 GCA Altium 7.75
+ 3 John Charcol 7.64
+ 13 JCB Card Europe 7.24
- 1 Chelsea Building Society 7.20
+ 2 Yorkshire Building Society 6.56
+ 2 Brown Shipley 6.54
- 3 Capital One 6.48
+ 5 Clydesdale Bank 6.30
- 3 Scottish Widows Bank plc 6.28
+ 4 Advantage Finance 6.28
- 10 Leeds Building Society 6.26
+ 7 BM Savings 6.26
+ 9 Teachers Building Society 6.24
+ 47 M&G Investments 6.18
same C. Hoare & Co 6.07
+ 31 Landesbank Berlin 6.03
- 8 Scottish Widows Investment 6.03
+ 55 BIBBY Financial Services 6.00
+ 2 Yorkshire Bank 5.94
+ 9 The West Brom 5.90
+ 32 Weatherbys Bank 5.68
+ 24 First Response Finance 5.62
+ 4 Cofunds 5.60
+ 7 More Than 5.58
+ 7 Financial Ombudsman Service 5.56
- 8 Ecology Building Society 5.52
- 10 CCLA 5.48
+ 99 Cash Converters 5.46
- 5 Rothschild & Sons 5.46
- 19 Julian Hodge Bank 5.44
- 1 BNP Paribas Leasing Solutions UK 5.42
- 6 Rathbones 5.40
+ 45 DaimlerChrysler Financial Services 5.37
- 11 Dudley Building Society 5.31
same Bank of Baroda UK 5.31
- 26 Smile 5.20
- 25 HSBC Private Bank 5.20
+ 14 Shore Capital 5.16
- 19 Tesco Bank 5.10
+ 8 Cattles Limited 5.09
+ 28 Adam & Company 5.05
+ 7 Baines & Ernst 5.05
same Mortgage Intelligence 5.02
+ 10 Halifax 4.92
- 5 Darlington Building Society 4.90
+ 10 Bank of Ireland Mortgages 4.84
+ 8 Ipswich Building Society 4.84
- 23 Metro Bank 4.84
- 10 Newbury Building Society 4.80
- 12 Cambridge Building Society 4.74
- 14 James Hay 4.68
+ 11 Arbuthnot Banking Group 4.68
- 3 National Savings & Investments (ns&i) 4.68
- 3 Mirabaud Securities (UK) 4.64
+ 33 Islamic Bank of Britain 4.60
+ 9 Financial Conduct Authority 4.54
- 21 Societe Generale Private Banking UK 4.50
+ 8 Bank of Scotland 4.46
+ 26 Handelsbanken UK 4.46
+ 7 Monmouthshire Building Society 4.44
+ 14 M&S Bank 4.42
- 3 Ocean Finance 4.42
- 29 Close Brothers Group Plc 4.42
+ 10 Europe Arab Bank Plc 4.41
+ 31 Nomura Bank International 4.38
- 25 Commerzbank UK 4.38
- 5 Legal & General 4.32
+ 3 Loughborough Building Society 4.32
+ 24 Sainsbury's Bank 4.30
+ 10 Coventry Building Society 4.26
+ 8 WH Ireland 4.26
- 30 Cumberland Building Society 4.24
+ 76 Landesbank Hessen-Thuringen 4.23
- 2 Barclaycard 4.22
+ 31 RBS International 4.20
+ 22 Danske Bank UK 4.16
+ 6 JPMorgan Chase 4.12
+ 16 Lloyds Bank Plc 4.12
+ 41 Goldman Sachs International 4.10
+ 6 Foresters UK 4.08
+ 30 Standard Life UK 4.06
+ 18 UBS Investment Bank 4.06
- 7 Nationwide Building Society 4.04
+ 7 The Money Shop 4.04
+ 7 Citigroup Global Markets Limited 4.04
+ 16 Coutts & Co 4.03
+ 37 Brilliant Solutions 4.03
- 1 Bank of England 3.98
+ 1 Brewin Dolphin 3.98
- 62 Harrods Bank Limited 3.97
+ 12 MBNA Europe 3.94
+ 23 Bank of Tokyo Mitsubishi 3.93
- 48 The Woolwich 3.92
- 10 ARVAL 3.90
+ 2 ClearDebt 3.88
- 7 PayPoint 3.88
- 15 Close Premium Finance 3.88
+ 20 Building Societies Association 3.88
- 42 Investec UK 3.84
- 32 Visa UK 3.84
- 6 ABN AMRO Commercial Finance 3.84
- 25 Bank of Cyprus UK 3.84
- 59 Shawbrook 3.82
new Britannia Building Society 3.78
+ 34 Harrington Brooks 3.78
- 36 Hitachi Capital 3.77
+ 41 Smith & Williamson 3.70
+ 8 BNY Mellon UK 3.70
+ 17 Credit Suisse Group 3.70
- 46 Aldermore 3.70
+ 1 The Co-Operative Bank 3.68
- 4 Zurich 3.68
+ 16 Paragon Group 3.62
- 13 Morgan Stanley & Co. International 3.59
+ 13 Virgin Money 3.58
- 83 Barclays Bank 3.56
+ 41 Schroders 3.56
+ 41 Standard Life Investments 3.53
- 38 Teachers Assurance 3.52
- 3 Pershing Securities UK 3.50
- 2 European Bank 3.48
+ 31 HSBC Bank 3.48
- 2 ICICI Bank UK 3.48
- 2 Allied Irish Bank UK 3.48
- 20 Newcastle Building Society 3.46
- 27 Numis Securities 3.44
+ 20 British Bankers' Association 3.36
+ 36 LeasePlan UK 3.32
+ 12 Westpac Banking Corporation UK 3.30
+ 1 National Australia Bank 3.30
+ 12 Secure Trust Bank Plc 3.30
+ 23 EBS Building Society 3.30
+ 17 Daiwa Capitals Markets Europe Ltd 3.29
same Deutsche Bank UK 3.29
same Bank of China UK 3.29
+ 48 Skipton Building Society 3.28
- 27 Redmayne Bentley Stockbrokers 3.28
+ 29 Rabobank International 3.26
+ 26 Mercer UK 3.26
- 17 Isle of Man Bank Limited 3.21
+ 3 Sumitomo Mitsui Banking Corporation Europe 3.20
+ 3 Quick Quid 3.20
+ 3 The Nottingham 3.18
+ 17 Experian 3.18
- 8 MasterCard UK 3.16
+ 5 Agricultural Mortgage Corporation 3.14
+ 5 Travelex UK 3.14
- 12 Computershare 3.11
+ 5 London Stock Exchange 3.10
- 18 First Trust Bank 3.10
+ 5 AIB Capital Markets 3.07
+ 5 Family Investments 3.05
+ 22 Old Mutual 3.04
+ 6 Bank of Montreal 3.00
- 97 State Bank of India UK 3.00
- 18 Vanquis Bank 3.00
- 27 GMAC Financial Services 3.00
+ 4 RBS 2.98
+ 4 NatWest Bank 2.98
- 53 BlackRock 2.92
+ 5 Standard Chartered Bank UK 2.90
- 29 Moneysupermarket 2.90
+ 5 Charles Stanley 2.89
+ 5 Bank Leumi (UK) Plc 2.86
- 51 Investec Asset Management 2.85
+ 4 Northern Trust 2.82
+ 4 Kensington Mortgages 2.82
+ 10 HSBC Bermuda 2.82
new Invesco Perpetual 2.81
+ 16 BNP Paribas UK 2.70
+ 6 Butterfield Private Bank 2.59
+ 8 Western Union UK 2.50
same Bank of Ireland 2.47
- 49 Citibank UK 2.44
- 1 Santander UK 2.42
same Macquarie Group Ltd 2.40
+ 4 DNB Norbank 2.38
+ 1 Aberdeen Asset Management 2.35
- 7 Jefferies International 2.28
+ 5 Charles Schwab UK 2.26
+ 1 Siemens Financial Services Limited 2.24
+ 1 Moneyfacts.co.uk 2.16