2018 Q1/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2017 Q4/UK Consumer Finance. Since then, 2 sites entered the survey and 43 sites could not be included in the rankings (2 more since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
same Cater Allen Private Bank 8.24
+ 28 Leeds Building Society 7.72
- 1 GCA Altium 7.41
+ 2 Chelsea Building Society 7.14
+ 116 Capital One 6.86
- 1 John Charcol 6.66
+ 5 Scottish Widows Bank plc 6.66
- 1 Yorkshire Building Society 6.66
same Brown Shipley 6.54
+ 3 Scottish Widows Investment 6.41
+ 40 Smile 6.38
+ 2 Julian Hodge Bank 6.32
- 5 HSBC Private Bank 6.30
+ 1 Clydesdale Bank 6.30
+ 1 Advantage Finance 6.28
+ 6 C. Hoare & Co 6.17
- 6 JCB Card Europe 6.16
+ 6 CCLA 6.10
+ 7 Ecology Building Society 6.08
- 16 BM Savings 6.00
+ 6 Tesco Bank 5.98
+ 7 Yorkshire Bank 5.94
- 6 Teachers Building Society 5.88
- 4 Dudley Building Society 5.87
+ 15 Rothschild & Sons 5.84
+ 5 Metro Bank 5.84
- 8 Rathbones 5.82
same Cofunds 5.78
- 6 Harrods Bank Limited 5.76
- 12 The West Brom 5.74
+ 10 BNP Paribas Leasing Solutions UK 5.68
+ 21 More Than 5.58
+ 46 Financial Ombudsman Service 5.56
+ 20 Barclays Bank 5.54
- 2 Close Brothers Group Plc 5.50
- 2 Bank of Baroda UK 5.49
+ 5 Societe Generale Private Banking UK 5.44
same James Hay 5.40
+ 26 Cambridge Building Society 5.38
+ 19 Newbury Building Society 5.36
- 16 Darlington Building Society 5.26
- 6 Commerzbank UK 5.26
+ 19 Cumberland Building Society 5.22
+ 2 Mortgage Intelligence 5.22
+ 3 Shawbrook 5.18
+ 10 The Woolwich 5.18
- 4 First Response Finance 5.16
- 38 Landesbank Berlin 5.13
- 14 Cattles Limited 5.09
- 5 Baines & Ernst 5.05
+ 25 National Savings & Investments (ns&i) 5.04
+ 3 Mirabaud Securities (UK) 5.00
- 3 Shore Capital 4.98
new Weatherbys Bank 4.96
+ 5 Halifax 4.90
+ 22 Ipswich Building Society 4.84
+ 16 Bank of Ireland Mortgages 4.84
+ 85 Investec UK 4.82
- 1 State Bank of India UK 4.80
- 13 Ocean Finance 4.76
same Charity Bank 4.74
- 25 M&G Investments 4.74
+ 30 Legal & General 4.68
- 1 Arbuthnot Banking Group 4.68
+ 12 Aldermore 4.58
+ 14 Financial Conduct Authority 4.54
+ 3 Bank of Scotland 4.46
- 11 Monmouthshire Building Society 4.44
same Visa UK 4.38
+ 20 Adam & Company 4.33
- 3 Hitachi Capital 4.33
+ 3 Loughborough Building Society 4.32
- 9 Barclaycard 4.32
- 42 BIBBY Financial Services 4.26
+ 8 Europe Arab Bank Plc 4.23
+ 8 M&S Bank 4.22
+ 28 Nationwide Building Society 4.20
+ 9 Bank of Cyprus UK 4.20
+ 18 DaimlerChrysler Financial Services 4.19
+ 9 WH Ireland 4.18
- 7 Coventry Building Society 4.16
- 10 Teachers Assurance 4.14
+ 71 Close Premium Finance 4.14
+ 7 JPMorgan Chase 4.12
+ 17 ARVAL 4.10
- 15 Handelsbanken UK 4.10
- 6 Foresters UK 4.08
+ 10 Bank of England 3.98
+ 31 Islamic Bank of Britain 3.98
+ 4 PayPoint 3.98
+ 8 Brewin Dolphin 3.98
+ 22 The Money Shop 3.96
+ 2 Citigroup Global Markets Limited 3.96
- 27 Sainsbury's Bank 3.94
+ 6 Lloyds Bank Plc 3.94
same ABN AMRO Commercial Finance 3.94
- 9 Nomura Bank International 3.92
+ 5 ClearDebt 3.88
+ 80 Danske Bank UK 3.88
+ 32 Numis Securities 3.80
- 19 UBS Investment Bank 3.78
- 2 Morgan Stanley & Co. International 3.77
+ 21 Coutts & Co 3.77
+ 37 MBNA Europe 3.76
+ 12 TSB Bank Plc 3.76
- 103 Newcastle Building Society 3.74
- 58 RBS International 3.74
+ 26 BlackRock 3.70
+ 37 Zurich 3.68
- 6 Diners Club 3.67
- 5 Redmayne Bentley Stockbrokers 3.64
- 60 Standard Life UK 3.62
- 5 The Co-Operative Bank 3.60
- 70 Bluefin 3.58
+ 1 Investec Asset Management 3.57
+ 12 Bank of Tokyo Mitsubishi 3.57
new BNY Mellon UK 3.52
- 7 Pershing Securities UK 3.50
+ 7 Building Societies Association 3.50
+ 2 European Bank 3.48
- 35 Goldman Sachs International 3.48
+ 27 ICICI Bank UK 3.48
+ 7 Allied Irish Bank UK 3.48
- 9 Isle of Man Bank Limited 3.47
- 12 Brilliant Solutions 3.47
+ 57 Citibank UK 3.42
+ 9 Credit Suisse Group 3.40
- 1 Cash Converters 3.40
- 6 Virgin Money 3.38
+ 14 Paragon Group 3.37
same GMAC Financial Services 3.36
- 14 National Australia Bank 3.30
+ 18 First Trust Bank 3.30
+ 29 Moneysupermarket 3.30
+ 35 Deutsche Bank UK 3.29
- 70 Bank of China UK 3.29
- 30 Computershare 3.27
+ 20 MasterCard UK 3.26
- 118 Vanquis Bank 3.26
- 3 Harrington Brooks 3.22
+ 23 Duncan Lawrie Bank 3.20
- 3 Westpac Banking Corporation UK 3.20
- 31 engage Mutual Assurance 3.20
- 4 Secure Trust Bank Plc 3.20
+ 7 Sumitomo Mitsui Banking Corporation Europe 3.20
+ 7 Quick Quid 3.20
+ 18 The Nottingham 3.18
+ 8 British Bankers' Association 3.16
- 40 Smith & Williamson 3.16
- 40 Landesbank Hessen-Thuringen 3.15
- 16 Daiwa Capitals Markets Europe Ltd 3.15
+ 7 Agricultural Mortgage Corporation 3.14
- 5 Travelex UK 3.14
+ 6 HSBC Bank 3.12
+ 6 London Stock Exchange 3.10
- 31 EBS Building Society 3.10
- 24 AIB Capital Markets 3.07
- 39 Family Investments 3.05
- 30 Schroders 3.04
+ 20 Standard Life Investments 3.01
- 11 Bank of Montreal 3.00
- 7 Experian 2.98
+ 3 RBS 2.98
+ 3 NatWest Bank 2.98
+ 4 LeasePlan UK 2.96
- 19 Mercer UK 2.96
- 10 Standard Chartered Bank UK 2.90
- 23 Rabobank International 2.90
+ 2 Charles Stanley 2.89
+ 2 Bank Leumi (UK) Plc 2.86
- 9 Northern Trust 2.82
+ 4 Kensington Mortgages 2.82
+ 1 Jefferies International 2.74
+ 8 Bank of Ireland 2.73
+ 3 Santander UK 2.68
- 8 Old Mutual 2.68
+ 8 Macquarie Group Ltd 2.66
+ 3 Butterfield Private Bank 2.59
- 4 HSBC Bermuda 2.56
+ 6 Aberdeen Asset Management 2.43
- 4 Western Union UK 2.42
+ 6 DNB Norbank 2.38
- 10 Siemens Financial Services Limited 2.32
+ 3 Moneyfacts.co.uk 2.26
- 47 Skipton Building Society 2.16
+ 3 Charles Schwab UK 2.00
- 3 BNP Paribas UK 1.92