2017 Q4/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2017 Q3/UK Consumer Finance. Since then, 5 sites entered the survey and 41 sites could not be included in the rankings (2 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
same Cater Allen Private Bank 8.24
same GCA Altium 7.77
+ 7 Newcastle Building Society 7.42
- 1 BM Savings 7.34
+ 3 John Charcol 7.20
+ 1 Chelsea Building Society 6.68
+ 19 Yorkshire Building Society 6.66
- 2 HSBC Private Bank 6.66
+ 5 Brown Shipley 6.64
+ 3 Landesbank Berlin 6.57
+ 4 JCB Card Europe 6.52
- 1 Scottish Widows Bank plc 6.46
+ 5 Scottish Widows Investment 6.41
- 5 Julian Hodge Bank 6.32
+ 12 Clydesdale Bank 6.30
+ 12 Advantage Finance 6.28
same Teachers Building Society 6.24
+ 6 The West Brom 6.10
- 7 Rathbones 5.92
+ 3 Dudley Building Society 5.87
same Vanquis Bank 5.84
same C. Hoare & Co 5.81
+ 34 Harrods Bank Limited 5.78
- 4 CCLA 5.74
- 9 Darlington Building Society 5.72
+ 15 Ecology Building Society 5.72
+ 2 Tesco Bank 5.62
+ 7 Cofunds 5.60
- 4 Yorkshire Bank 5.58
- 26 Leeds Building Society 5.56
+ 2 Metro Bank 5.56
+ 34 BIBBY Financial Services 5.54
- 1 Close Brothers Group Plc 5.50
same Bank of Baroda UK 5.49
+ 4 Cattles Limited 5.47
+ 14 Commerzbank UK 5.46
+ 21 M&G Investments 5.32
+ 14 James Hay 5.30
- 9 Principality Building Society 5.30
+ 3 Rothschild & Sons 5.28
+ 12 BNP Paribas Leasing Solutions UK 5.22
same Societe Generale Private Banking UK 5.20
- 7 First Response Finance 5.18
+ 12 Bluefin 5.18
+ 1 Baines & Ernst 5.15
- 8 Mortgage Intelligence 5.12
- 16 Ocean Finance 5.04
- 8 Shawbrook 5.02
+ 27 RBS International 5.00
+ 4 Shore Capital 4.98
same Smile 4.94
- 3 Standard Life UK 4.94
- 8 More Than 4.86
+ 44 Barclays Bank 4.82
- 8 Mirabaud Securities (UK) 4.82
new The Woolwich 4.82
+ 2 Monmouthshire Building Society 4.80
+ 35 State Bank of India UK 4.80
+ 61 Newbury Building Society 4.74
- 16 Halifax 4.74
+ 6 Charity Bank 4.74
- 14 Cumberland Building Society 4.68
- 2 Arbuthnot Banking Group 4.68
+ 18 Barclaycard 4.68
- 1 Cambridge Building Society 4.66
+ 2 Bank of China UK 4.63
+ 28 Sainsbury's Bank 4.50
+ 4 Hitachi Capital 4.49
+ 10 Visa UK 4.48
+ 3 Bank of Scotland 4.46
+ 4 Handelsbanken UK 4.46
+ 50 Teachers Assurance 4.44
- 2 Bank of Ireland Mortgages 4.38
+ 14 Coventry Building Society 4.34
- 15 Loughborough Building Society 4.32
+ 2 National Savings & Investments (ns&i) 4.32
+ 60 Aldermore 4.32
+ 24 Ipswich Building Society 4.28
- 16 Financial Ombudsman Service 4.28
- 10 Financial Conduct Authority 4.28
+ 6 Foresters UK 4.26
+ 12 UBS Investment Bank 4.24
+ 6 Europe Arab Bank Plc 4.23
- 1 M&S Bank 4.22
- 11 Invesco Perpetual 4.20
+ 54 Goldman Sachs International 4.20
+ 5 Bank of Cyprus UK 4.20
+ 17 Nomura Bank International 4.18
- 12 WH Ireland 4.18
- 35 Adam & Company 4.15
- 1 JPMorgan Chase 4.12
+ 38 Syscap 4.12
+ 15 Legal & General 4.12
+ 27 PayPoint 4.10
+ 33 Citigroup Global Markets Limited 4.04
+ 5 ABN AMRO Commercial Finance 4.04
- 78 DaimlerChrysler Financial Services 4.03
+ 6 Bank of England 3.98
new Brewin Dolphin 3.98
+ 7 Morgan Stanley & Co. International 3.95
- 15 Lloyds Bank Plc 3.94
- 11 ARVAL 3.90
- 4 ClearDebt 3.88
- 4 Diners Club 3.85
- 40 Nationwide Building Society 3.84
- 9 Redmayne Bentley Stockbrokers 3.84
+ 4 Computershare 3.81
+ 7 The Co-Operative Bank 3.78
+ 7 Smith & Williamson 3.78
- 4 Landesbank Hessen-Thuringen 3.77
+ 75 Pershing Securities UK 3.76
+ 6 engage Mutual Assurance 3.74
- 29 Brilliant Solutions 3.73
+ 10 The Money Shop 3.70
+ 12 Isle of Man Bank Limited 3.67
new Investec Asset Management 3.67
- 80 TSB Bank Plc 3.66
+ 18 National Australia Bank 3.66
same Family Investments 3.64
- 10 Islamic Bank of Britain 3.62
- 4 Capital One 3.58
+ 7 European Bank 3.58
- 27 Virgin Money 3.58
+ 7 Coutts & Co 3.57
+ 16 EBS Building Society 3.54
+ 9 Building Societies Association 3.50
- 24 Cash Converters 3.50
- 48 Bank of Tokyo Mitsubishi 3.49
+ 9 Schroders 3.48
- 21 Allied Irish Bank UK 3.48
- 69 GMAC Financial Services 3.46
- 51 Numis Securities 3.44
- 10 AIB Capital Markets 3.43
+ 5 BlackRock 3.42
- 1 Daiwa Capitals Markets Europe Ltd 3.41
+ 13 Credit Suisse Group 3.40
- 68 Harrington Brooks 3.40
- 6 Skipton Building Society 3.38
+ 15 Westpac Banking Corporation UK 3.30
+ 3 Secure Trust Bank Plc 3.30
+ 14 MBNA Europe 3.30
+ 2 Ulster Bank 3.28
- 30 Investec UK 3.28
- 59 Paragon Group 3.27
- 3 Rabobank International 3.26
new Zurich 3.24
+ 16 Mercer UK 3.22
- 23 Travelex UK 3.22
+ 12 ICICI Bank UK 3.22
- 5 Bank of Montreal 3.20
- 39 First Trust Bank 3.20
- 6 Sumitomo Mitsui Banking Corporation Europe 3.20
+ 3 Quick Quid 3.20
- 7 Close Premium Finance 3.16
+ 2 Experian 3.16
+ 21 British Bankers' Association 3.16
- 31 Standard Chartered Bank UK 3.16
+ 4 MasterCard UK 3.16
- 11 Agricultural Mortgage Corporation 3.14
+ 9 HSBC Bank 3.12
- 10 London Stock Exchange 3.10
+ 11 Northern Trust 3.08
- 13 Moneysupermarket 3.02
+ 8 Duncan Lawrie Bank 3.00
- 7 The Nottingham 2.98
- 14 RBS 2.98
- 14 NatWest Bank 2.98
- 3 Old Mutual 2.94
- 3 LeasePlan UK 2.92
+ 6 Deutsche Bank UK 2.91
+ 4 Charles Stanley 2.89
- 2 Bank Leumi (UK) Plc 2.86
- 13 Siemens Financial Services Limited 2.86
+ 8 Jefferies International 2.84
+ 3 HSBC Bermuda 2.76
- 2 Kensington Mortgages 2.72
- 9 Western Union UK 2.68
- 14 Santander UK 2.68
- 20 Danske Bank UK 2.67
- 66 Standard Life Investments 2.59
- 2 Butterfield Private Bank 2.59
new Bank of Ireland 2.47
- 3 Citibank UK 2.44
- 3 BNP Paribas UK 2.44
- 14 Macquarie Group Ltd 2.40
- 2 Aberdeen Asset Management 2.27
- 2 Moneyfacts.co.uk 2.26
- 5 DNB Norbank 2.12
- 2 Charles Schwab UK 2.00