2016 Q4/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2016 Q3/UK Consumer Finance. Since then, 6 sites entered the survey and 37 sites could not be included in the rankings (same since last).

Details

Scores

Percentage Failures




Rank Name Exact overall
same BM Savings 8.62
+ 7 HSBC Private Bank 8.22
new The Loans Engine 8.00
- 1 Cater Allen Private Bank 7.88
+ 1 Airdrie Savings Bank 7.68
- 2 JCB Card Europe 7.44
same Newcastle Building Society 7.32
+ 72 Metro Bank 7.12
- 7 Chelsea Building Society 6.98
+ 2 Intelligent Finance 6.90
- 3 Julian Hodge Bank 6.88
+ 16 Leeds Building Society 6.64
- 2 Bank of Ireland Mortgages 6.60
- 1 Rathbones 6.46
+ 3 Nemo Personal Finance 6.44
+ 1 Mortgage Next 6.38
+ 3 Rothschild & Sons 6.36
+ 1 Brown Shipley 6.30
- 9 Landesbank Berlin 6.25
+ 30 Adam & Company 6.13
+ 4 First Response Finance 6.12
+ 64 Debt Free Direct Group 6.08
same Principality Building Society 6.08
- 10 Yorkshire Building Society 6.04
+ 31 State Bank of India UK 6.02
+ 1 Shore Capital 5.96
- 22 John Charcol 5.94
+ 50 Harrods Bank Limited 5.92
same Advantage Finance 5.92
+ 6 Mirabaud Securities (UK) 5.88
- 16 Teachers Building Society 5.84
- 8 Bank of Baroda UK 5.81
new Shawbrook 5.78
+ 37 Ocean Finance 5.72
same Loughborough Building Society 5.72
- 2 Vanquis Bank 5.70
- 5 Charity Bank 5.68
- 12 Monmouthshire Building Society 5.60
same Cofunds 5.58
+ 1 BIBBY Financial Services 5.58
+ 1 TSB Bank Plc 5.58
+ 9 The West Brom 5.56
+ 32 Cash Converters 5.52
- 23 C. Hoare & Co 5.51
same Hitachi Capital 5.49
+ 23 M&G Investments 5.48
- 1 Dudley Building Society 5.47
+ 6 Close Brothers Group Plc 5.45
+ 14 ABN AMRO Commercial Finance 5.34
- 13 Standard Chartered Bank UK 5.34
- 3 CCLA 5.30
+ 18 Commerzbank UK 5.30
- 23 Scottish Widows Bank plc 5.20
- 10 Clydesdale Bank 5.20
+ 9 BNP Paribas Leasing Solutions UK 5.17
- 7 The Money Shop 5.14
+ 2 DaimlerChrysler Financial Services 5.13
+ 10 Smith & Williamson 5.12
+ 20 Baines & Ernst 5.04
- 17 Yorkshire Bank 5.02
- 9 Bank of Tokyo Mitsubishi 5.00
- 1 Visa UK 5.00
- 41 WH Ireland 4.96
+ 33 Legal & General 4.88
+ 24 Barclays Bank 4.88
- 1 Investec Asset Management 4.87
- 29 Financial Ombudsman Service 4.86
+ 35 BNY Mellon UK 4.80
+ 18 Halifax 4.78
+ 3 Bank of Cyprus UK 4.78
- 4 Islamic Bank of Britain 4.76
- 25 Invesco Perpetual 4.68
+ 18 Lloyds Bank Plc 4.68
+ 8 James Hay 4.62
+ 10 Societe Generale Private Banking UK 4.60
- 19 ClearDebt 4.60
+ 4 Tesco Bank 4.60
- 20 Scottish Widows Investment 4.59
- 5 Cattles Limited 4.57
- 14 Coutts & Co 4.51
+ 21 GMAC Financial Services 4.50
+ 8 Redmayne Bentley Stockbrokers 4.50
+ 1 Smile 4.40
+ 23 PayPoint 4.40
- 13 BNP Paribas UK 4.38
- 24 Bluefin 4.36
+ 9 Ecology Building Society 4.30
+ 4 Standard Life UK 4.30
+ 11 Travelex UK 4.30
+ 3 Arbuthnot Banking Group 4.28
- 15 Investec UK 4.26
+ 6 National Savings & Investments (ns&i) 4.25
+ 1 LeasePlan UK 4.24
new Virgin Money 4.14
+ 62 Sainsbury's Bank 4.12
+ 26 First Trust Bank 4.12
- 20 Harrington Brooks 4.10
- 43 Financial Conduct Authority 4.09
+ 22 Numis Securities 4.06
+ 1 Isle of Man Bank Limited 4.05
+ 22 Allied Irish Bank UK 4.04
- 3 Deutsche Bank UK 3.97
+ 23 Pershing Securities UK 3.96
+ 12 Brewin Dolphin 3.96
+ 12 Nationwide Building Society 3.94
+ 40 NatWest Bank 3.94
- 1 Agricultural Mortgage Corporation 3.94
+ 5 M&S Bank 3.94
+ 11 Barclaycard 3.90
- 1 Coventry Building Society 3.88
- 1 EBS Building Society 3.88
+ 7 Handelsbanken UK 3.88
new AIB Capital Markets 3.87
- 3 Ipswich Building Society 3.86
+ 38 BlackRock 3.86
- 12 Siemens Financial Services Limited 3.86
+ 20 Experian 3.86
+ 23 Bank of China UK 3.85
- 66 Cumberland Building Society 3.82
- 60 UBS Investment Bank 3.80
- 6 Citibank UK 3.78
+ 10 engage Mutual Assurance 3.76
+ 8 Rabobank International 3.76
- 12 Bank of Scotland 3.76
+ 23 Family Investments 3.76
+ 7 ARVAL 3.76
- 44 Building Societies Association 3.76
+ 8 Close Premium Finance 3.74
+ 5 JPMorgan Chase 3.72
- 12 GE Capital 3.71
+ 12 ICICI Bank UK 3.70
+ 47 Goldman Sachs International 3.68
- 117 Secure Trust Bank Plc 3.68
- 20 Mercer UK 3.68
- 11 Diners Club 3.65
+ 36 Standard Life Investments 3.60
+ 7 Cambridge Building Society 3.60
- 11 Sumitomo Mitsui Banking Corporation Europe 3.60
+ 46 MasterCard UK 3.60
- 12 Ulster Bank 3.58
- 36 The Co-Operative Bank 3.58
+ 3 RBS 3.58
+ 15 Moneysupermarket 3.58
new Moneyextra.com 3.52
+ 6 Bank of Ireland 3.52
- 106 Teachers Assurance 3.52
- 12 RBS International 3.50
new Aldermore 3.50
- 54 Nomura Bank International 3.50
+ 15 Westpac Banking Corporation UK 3.44
- 11 Europe Arab Bank Plc 3.43
+ 2 Weatherbys Bank 3.42
- 45 Western Union UK 3.34
- 2 Credit Suisse Group 3.34
- 16 Duncan Lawrie Bank 3.34
- 9 Newbury Building Society 3.32
+ 3 More Than 3.32
+ 1 Morgan Stanley & Co. International 3.31
- 9 Paragon Group 3.27
- 72 Landesbank Hessen-Thuringen 3.23
- 6 DNB Norbank 3.18
- 1 HSBC Bank 3.12
- 25 Kensington Mortgages 3.12
+ 5 Syscap 3.08
- 35 Quick Quid 3.02
- 2 Macquarie Group Ltd 3.00
+ 6 Butterfield Private Bank 2.99
+ 2 Skipton Building Society 2.96
- 6 HSBC Bermuda 2.96
- 28 British Bankers' Association 2.96
- 42 Bank of Montreal 2.88
- 23 Schroders 2.88
+ 2 Daiwa Capitals Markets Europe Ltd 2.81
- 3 London Stock Exchange 2.80
+ 1 European Bank 2.78
- 14 Bank of England 2.72
+ 1 Santander UK 2.68
+ 6 The Bank of East Asia UK 2.67
- 23 Jefferies International 2.64
- 12 Homeloan Management 2.62
- 1 Capital One 2.54
- 8 Aberdeen Asset Management 2.47
- 1 MBNA Europe 2.44
- 7 Northern Trust 2.42
+ 1 The Nottingham 2.32
- 3 Danske Bank UK 2.27
- 20 Darlington Building Society 2.26
same Charles Schwab UK 2.26
- 2 Charles Stanley 2.21
- 1 National Australia Bank 2.18
- 25 Bank Leumi (UK) Plc 2.10
- 11 Moneyfacts.co.uk 2.00
- 3 Old Mutual 1.82