2016 Q3/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2016 Q2/UK Consumer Finance. Since then, 4 sites entered the survey and 37 sites could not be included in the rankings (2 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 6 BM Savings 8.88
- 1 Chelsea Building Society 8.30
- 1 Cater Allen Private Bank 7.88
+ 29 JCB Card Europe 7.80
+ 1 John Charcol 7.78
- 1 Airdrie Savings Bank 7.76
+ 61 Newcastle Building Society 7.56
- 5 Julian Hodge Bank 7.51
- 5 HSBC Private Bank 7.48
- 1 Landesbank Berlin 6.97
+ 11 Bank of Ireland Mortgages 6.96
- 2 Intelligent Finance 6.90
- 1 Rathbones 6.82
+ 6 Yorkshire Building Society 6.66
+ 16 Teachers Building Society 6.56
- 1 Secure Trust Bank Plc 6.56
+ 35 Mortgage Next 6.46
- 1 Nemo Personal Finance 6.44
- 8 Brown Shipley 6.30
+ 129 Rothschild & Sons 6.26
- 7 C. Hoare & Co 6.23
+ 20 WH Ireland 6.22
- 10 Principality Building Society 6.16
same Bank of Baroda UK 6.07
same First Response Finance 6.04
+ 1 Monmouthshire Building Society 5.96
+ 1 Shore Capital 5.96
- 7 Leeds Building Society 5.92
+ 1 Advantage Finance 5.92
+ 10 Scottish Widows Bank plc 5.92
- 15 Altium Capital 5.88
+ 17 Charity Bank 5.84
+ 21 Cheshire Building Society 5.68
same Vanquis Bank 5.68
- 9 Loughborough Building Society 5.66
- 1 Mirabaud Securities (UK) 5.60
- 1 Standard Chartered Bank UK 5.60
+ 25 Financial Ombudsman Service 5.58
- 1 Cofunds 5.58
+ 31 Teachers Assurance 5.58
- 4 BIBBY Financial Services 5.58
- 13 TSB Bank Plc 5.58
+ 1 Yorkshire Bank 5.56
+ 1 Clydesdale Bank 5.56
- 4 Hitachi Capital 5.49
- 3 Dudley Building Society 5.47
+ 26 Invesco Perpetual 5.40
- 2 CCLA 5.40
- 26 The Money Shop 5.38
- 11 Adam & Company 5.37
+ 9 The West Brom 5.36
+ 43 Bank of Tokyo Mitsubishi 5.36
+ 13 Cumberland Building Society 5.32
- 4 Close Brothers Group Plc 5.25
+ 19 Financial Conduct Authority 5.24
- 37 State Bank of India UK 5.20
+ 5 ClearDebt 5.18
+ 9 Scottish Widows Investment 5.15
- 11 DaimlerChrysler Financial Services 5.13
+ 36 UBS Investment Bank 5.04
- 14 Visa UK 5.00
- 5 Bluefin 4.98
- 2 ABN AMRO Commercial Finance 4.98
+ 42 BNP Paribas Leasing Solutions UK 4.97
+ 17 Investec Asset Management 4.93
+ 20 Coutts & Co 4.85
+ 17 Islamic Bank of Britain 4.76
- 15 Smith & Williamson 4.76
- 5 M&G Investments 4.76
same Commerzbank UK 4.72
+ 51 Ocean Finance 4.66
+ 11 BNP Paribas UK 4.64
+ 7 Bank of Cyprus UK 4.58
+ 7 Cattles Limited 4.57
- 43 Cash Converters 4.52
+ 9 Investec UK 4.52
same Harrington Brooks 4.52
- 27 Harrods Bank Limited 4.51
- 7 Baines & Ernst 4.48
+ 7 Metro Bank 4.48
- 22 Tesco Bank 4.44
- 4 James Hay 4.42
+ 10 Building Societies Association 4.42
- 15 Smile 4.40
+ 49 Societe Generale Private Banking UK 4.40
- 31 Debt Free Direct Group 4.40
- 29 Halifax 4.38
+ 1 Landesbank Hessen-Thuringen 4.37
new Barclays Bank 4.32
new Redmayne Bentley Stockbrokers 4.32
+ 21 Lloyds Bank Plc 4.30
+ 23 Standard Life UK 4.30
- 18 Arbuthnot Banking Group 4.28
+ 22 LeasePlan UK 4.24
+ 33 Nomura Bank International 4.24
- 4 Ecology Building Society 4.20
- 7 Legal & General 4.16
+ 7 National Savings & Investments (ns&i) 4.15
+ 47 Deutsche Bank UK 4.15
- 35 Travelex UK 4.10
+ 8 Isle of Man Bank Limited 4.05
- 8 GMAC Financial Services 4.04
+ 57 BNY Mellon UK 3.98
+ 3 Siemens Financial Services Limited 3.96
+ 25 The Co-Operative Bank 3.94
- 50 Agricultural Mortgage Corporation 3.94
+ 3 PayPoint 3.94
+ 31 Western Union UK 3.92
+ 44 Coventry Building Society 3.88
- 31 EBS Building Society 3.88
+ 25 Ipswich Building Society 3.86
+ 6 Bank of Scotland 3.86
- 10 M&S Bank 3.84
+ 50 Mercer UK 3.84
+ 2 Citibank UK 3.78
- 108 Brewin Dolphin 3.76
+ 3 Nationwide Building Society 3.74
- 5 GE Capital 3.71
+ 4 Handelsbanken UK 3.70
new Barclaycard 3.70
- 22 Numis Securities 3.68
- 11 First Trust Bank 3.66
+ 2 Allied Irish Bank UK 3.66
+ 2 Diners Club 3.65
+ 2 Dexia Public Finance Bank 3.63
- 28 Pershing Securities UK 3.60
+ 20 Sumitomo Mitsui Banking Corporation Europe 3.60
+ 30 Ulster Bank 3.58
+ 2 Bank of Montreal 3.58
+ 40 Quick Quid 3.56
+ 1 Rabobank International 3.56
- 32 engage Mutual Assurance 3.56
new ARVAL 3.56
- 1 JPMorgan Chase 3.52
+ 3 RBS International 3.50
- 15 Close Premium Finance 3.48
- 13 Experian 3.48
- 34 Kensington Mortgages 3.46
+ 1 Duncan Lawrie Bank 3.44
- 11 Europe Arab Bank Plc 3.43
- 22 Bank of China UK 3.43
+ 29 British Bankers' Association 3.42
- 29 ICICI Bank UK 3.42
same Cambridge Building Society 3.40
+ 20 RBS 3.38
+ 20 NatWest Bank 3.38
- 10 Newbury Building Society 3.32
- 47 Family Investments 3.30
+ 5 Schroders 3.28
- 2 Paragon Group 3.27
- 1 Bank of Ireland 3.26
- 61 Credit Suisse Group 3.24
- 65 BlackRock 3.24
- 9 Weatherbys Bank 3.22
- 14 DNB Norbank 3.18
+ 16 Jefferies International 3.16
- 6 Sainsbury's Bank 3.14
- 15 Moneysupermarket 3.14
- 24 Morgan Stanley & Co. International 3.13
- 8 More Than 3.12
- 59 HSBC Bank 3.02
+ 5 Bank of England 2.98
- 7 HSBC Bermuda 2.96
+ 10 Macquarie Group Ltd 2.96
- 8 Westpac Banking Corporation UK 2.92
+ 3 Bank Leumi (UK) Plc 2.92
+ 14 Darlington Building Society 2.88
+ 11 Homeloan Management 2.88
- 1 Syscap 2.88
- 152 Skipton Building Society 2.86
- 8 London Stock Exchange 2.80
- 30 Standard Life Investments 2.80
- 12 Butterfield Private Bank 2.79
+ 1 Aberdeen Asset Management 2.73
- 13 Daiwa Capitals Markets Europe Ltd 2.73
+ 1 European Bank 2.68
- 4 Northern Trust 2.68
- 19 Santander UK 2.68
- 82 Goldman Sachs International 2.64
- 25 Capital One 2.60
+ 3 Moneyfacts.co.uk 2.52
+ 3 MBNA Europe 2.50
same Danske Bank UK 2.47
- 8 The Bank of East Asia UK 2.47
+ 2 MasterCard UK 2.34
- 4 Nottingham Building Society 2.32
- 9 Charles Stanley 2.27
- 2 Charles Schwab UK 1.90
- 1 National Australia Bank 1.88
- 82 Old Mutual 1.72