2015 Q3/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2015 Q2/UK Consumer Finance. Since then, 5 sites entered the survey, 3 sites left the survey and 32 sites could not be included in the rankings (2 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 2 BM Savings 9.04
+ 2 Intelligent Finance 8.70
- 2 John Charcol 8.60
- 2 Julian Hodge Bank 7.89
same First Response Finance 7.80
+ 5 State Bank of India UK 7.74
same Nemo Personal Finance 7.58
same Bank of Ireland Mortgages 7.38
- 3 The Co-Operative Bank 7.34
+ 28 Brown Shipley 7.00
+ 18 Adam & Company 6.82
- 2 Leeds Building Society 6.66
+ 2 TSB Bank Plc 6.66
- 1 One Account 6.59
+ 20 Cater Allen Private Bank 6.58
- 7 Airdrie Savings Bank 6.56
- 3 Monmouthshire Building Society 6.48
+ 2 Altium Capital 6.44
- 3 C. Hoare & Co 6.39
+ 101 Chelsea Building Society 6.38
+ 34 Kensington Mortgages 6.30
- 10 Bank of Baroda UK 6.25
+ 9 Dudley Building Society 6.23
+ 4 Weatherbys Bank 6.08
+ 12 Clydesdale Bank 6.08
+ 19 Yorkshire Bank 6.08
- 6 Hitachi Capital 6.04
- 11 Cash Converters 6.04
- 11 Scottish Widows Bank plc 5.92
+ 4 The West Brom 5.90
- 6 Scottish Widows Investment 5.87
- 6 Secure Trust Bank Plc 5.84
- 6 Syscap 5.84
- 12 Cumberland Building Society 5.76
- 12 HSBC Private Bank 5.76
- 6 Mortgage Next 5.74
- 18 Advantage Finance 5.74
- 14 Nomura Bank International 5.68
- 3 Cheltenham & Gloucester 5.60
+ 12 BNP Paribas Leasing Solutions UK 5.57
- 8 Skipton Building Society 5.56
new Metro Bank 5.52
- 12 Shore Capital 5.50
+ 18 Tesco Bank 5.50
- 4 BNP Paribas UK 5.49
+ 33 Loughborough Building Society 5.46
- 4 Halifax 5.38
- 4 Lloyds Bank Plc 5.38
- 9 Brewin Dolphin 5.26
new JCB Card Europe 5.24
+ 22 ABN AMRO Commercial Finance 5.22
- 10 WH Ireland 5.22
- 7 Old Mutual 5.14
+ 9 Financial Ombudsman Service 5.12
- 8 DaimlerChrysler Financial Services 5.11
- 17 Teachers Building Society 5.10
+ 30 Cofunds 5.02
new GMAC Financial Services 4.94
+ 17 Newcastle Building Society 4.93
- 10 Close Brothers Group Plc 4.89
- 5 Coutts & Co 4.84
+ 7 Invesco Perpetual 4.84
- 15 Baines & Ernst 4.84
- 6 Smith & Williamson 4.78
new Harrods Bank Limited 4.77
+ 5 Cheshire Building Society 4.76
+ 16 Close Premium Finance 4.76
- 1 Yorkshire Building Society 4.66
- 10 Landesbank Berlin 4.61
+ 14 Bluefin 4.58
+ 4 Cattles Limited 4.57
+ 20 Ecology Building Society 4.56
+ 46 Bank of Tokyo Mitsubishi 4.54
+ 6 National Savings & Investments (ns&i) 4.48
- 26 Travelex UK 4.46
- 15 AIB Capital Markets 4.43
+ 4 Teachers Assurance 4.42
+ 4 Standard Chartered Bank UK 4.42
- 28 UBS Investment Bank 4.40
+ 37 Siemens Financial Services Limited 4.38
- 7 Bank of Cyprus UK 4.38
- 28 WestLB Mellon Asset Management (UK) 4.34
+ 24 Barclaycard 4.30
+ 32 Legal & General 4.30
+ 21 BIBBY Financial Services 4.30
same Barclays Bank 4.30
+ 1 Arbuthnot Banking Group 4.28
+ 12 M&G Investments 4.24
+ 12 Charity Bank 4.23
+ 1 Financial Conduct Authority 4.22
- 13 Agricultural Mortgage Corporation 4.20
- 7 European Central Bank 4.20
same Vanquis Bank 4.12
+ 37 HSBC Bank 4.12
- 5 Investec UK 4.12
same Britannia Building Society 4.08
+ 94 Deutsche Bank UK 4.05
+ 47 Smile 4.04
- 2 Redmayne Bentley Stockbrokers 4.04
- 2 Coventry Building Society 4.02
- 2 Building Societies Association 4.02
+ 12 BlackRock 4.02
- 46 Visa UK 4.00
+ 19 Standard Life UK 3.94
+ 3 Debt Free Direct Group 3.94
new LeasePlan UK 3.93
- 12 M&S Bank 3.92
- 4 GE Capital 3.91
+ 19 Credit Suisse Group 3.88
- 50 Citibank UK 3.86
+ 24 Cambridge Building Society 3.86
- 2 Dexia Public Finance Bank 3.83
- 2 Schroders 3.81
+ 1 Morgan Stanley & Co. International 3.76
+ 17 Principality Building Society 3.76
+ 2 Pershing Securities UK 3.76
- 23 Nationwide Building Society 3.74
+ 18 Bank Leumi (UK) Plc 3.70
- 14 Nottingham Building Society 3.68
+ 53 Darlington Building Society 3.68
+ 4 Isle of Man Bank Limited 3.67
+ 7 Commerzbank UK 3.62
- 57 Duncan Lawrie Bank 3.60
+ 23 Landesbank Hessen-Thuringen 3.59
- 53 engage Mutual Assurance 3.59
- 58 Family Investments 3.59
- 15 James Hay 3.58
+ 16 National Australia Bank 3.58
- 27 Harrington Brooks 3.58
- 10 Brilliant Solutions 3.54
- 18 Ocean Finance 3.52
+ 5 Goldman Sachs International 3.50
+ 5 Bank of Montreal 3.50
- 10 Societe Generale Private Banking UK 3.50
- 26 Ipswich Building Society 3.48
- 59 Numis Securities 3.48
- 15 ClearDebt 3.48
+ 15 PayPoint 3.48
+ 18 Rothschild & Sons 3.42
+ 2 RBS International 3.40
- 15 Bank of Scotland 3.40
+ 1 Islamic Bank of Britain 3.40
- 16 Bank of China UK 3.39
+ 5 JPMorgan Chase 3.38
+ 9 More Than 3.32
+ 20 ARVAL 3.31
- 8 Newbury Building Society 3.30
+ 30 Rabobank International 3.30
- 16 First Trust Bank 3.25
+ 12 Paragon Group 3.23
- 5 Europe Arab Bank Plc 3.23
- 4 Moneysupermarket 3.20
- 3 JP Morgan Asset Management 3.18
- 3 Sumitomo Mitsui Banking Corporation Europe 3.14
- 21 Standard Life Investments 3.14
- 4 Ulster Bank 3.12
+ 17 Bank of Ireland 3.12
- 3 Westpac Banking Corporation UK 3.10
- 1 Western Union UK 3.10
- 4 Capital One 3.06
+ 34 MBNA Europe 3.06
+ 21 Daiwa Capitals Markets Europe Ltd 2.97
same Allied Irish Bank UK 2.97
- 4 Moneyextra.com 2.96
+ 2 HSBC Bermuda 2.96
+ 2 Sainsbury's Bank 2.94
- 64 Quick Quid 2.94
+ 1 Rathbones 2.94
+ 2 CCLA 2.91
+ 2 Diners Club 2.89
+ 15 Macquarie Group Ltd 2.86
+ 5 Butterfield Private Bank 2.79
- 9 RBS 2.78
- 9 NatWest Bank 2.78
- 14 Experian 2.78
+ 12 Moneyfacts.co.uk 2.72
+ 2 Gulf International Bank 2.71
- 37 Northern Trust 2.68
+ 1 ICICI Bank UK 2.68
- 10 Santander UK 2.68
- 22 Charles Stanley 2.63
+ 2 European Bank 2.58
- 8 DNB Norbank 2.56
- 54 Bank of England 2.52
- 4 The Bank of East Asia UK 2.41
+ 1 London Stock Exchange 2.40
- 5 Homeloan Management 2.36
+ 1 Mercer UK 2.32
+ 1 Danske Bank UK 2.27
- 14 Jefferies International 2.24
+ 2 ICBC UK 2.15
+ 5 British Bankers' Association 1.98
+ 1 MasterCard UK 1.88
- 9 Aberdeen Asset Management 1.75
- 3 Charles Schwab UK 1.70
same Raphaels Bank 1.55