2015 Q1/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2014 Q4/UK Consumer Finance. Since then, 4 sites entered the survey, 6 sites left the survey and 31 sites could not be included in the rankings (2 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 5 Nemo Personal Finance 7.48
+ 2 Intelligent Finance 7.44
+ 7 Airdrie Savings Bank 7.28
+ 25 BM Savings 7.02
+ 4 Duncan Lawrie Bank 6.96
+ 7 Dudley Building Society 6.77
+ 18 Bank of Baroda UK 6.61
- 7 John Charcol 6.58
+ 6 3i Group 6.58
+ 7 Julian Hodge Bank 6.55
same Monmouthshire Building Society 6.48
+ 18 Shore Capital 6.48
+ 5 Weatherbys Bank 6.44
+ 10 C. Hoare & Co 6.39
- 1 Advantage Finance 6.38
+ 5 First Response Finance 6.26
+ 104 Scottish Widows Investment 6.23
+ 5 Cumberland Building Society 6.22
- 11 Leeds Building Society 6.12
+ 11 Adam & Company 6.10
+ 91 Greenhill & Co 6.10
- 10 Scottish Widows Bank plc 6.10
+ 47 Altium Capital 6.08
+ 3 Cater Allen Private Bank 6.04
+ 18 Aberdeen Asset Management 6.03
+ 2 HSBC Private Bank 5.94
+ 29 Cash Converters 5.94
- 2 Brown Shipley 5.92
+ 12 One Account 5.87
+ 5 Old Mutual 5.86
+ 74 Close Brothers Group Plc 5.61
- 25 Bank of Ireland Mortgages 5.58
+ 1 Agricultural Mortgage Corporation 5.56
- 12 Travelex UK 5.56
+ 12 Cheltenham & Gloucester 5.42
- 17 Skipton Building Society 5.38
+ 16 Lloyds TSB 5.38
+ 87 Secure Trust Bank Plc 5.30
- 19 Smith & Williamson 5.28
+ 128 Teachers Building Society 5.28
+ 3 Debt Free Direct Group 5.28
- 26 Tesco Bank 5.24
- 4 ABN AMRO Commercial Finance 5.22
+ 16 engage Mutual Assurance 5.14
- 3 Bluefin 5.14
+ 6 Syscap 5.12
- 1 The West Brom 5.12
+ 41 Hitachi Capital 5.08
+ 58 Kensington Mortgages 5.04
+ 1 BNP Paribas Leasing Solutions UK 4.99
+ 21 The Money Shop 4.94
+ 25 AIB Capital Markets 4.89
+ 25 BNP Paribas UK 4.87
new Derbyshire Building Society 4.86
+ 25 Legal & General 4.84
- 8 Visa UK 4.84
+ 1 Landesbank Berlin 4.79
+ 1 Citibank UK 4.79
+ 26 Invesco Perpetual 4.76
+ 1 Baines & Ernst 4.76
+ 25 DaimlerChrysler Financial Services 4.75
+ 3 Loughborough Building Society 4.74
- 30 State Bank of India UK 4.74
+ 4 Financial Conduct Authority 4.74
- 27 Coutts & Co 4.68
+ 30 National Savings & Investments (ns&i) 4.68
- 12 WH Ireland 4.68
- 2 Financial Ombudsman Service 4.66
- 2 Yorkshire Building Society 4.66
- 13 Family Investments 4.66
new Mortgage Next 4.65
+ 9 Clydesdale Bank 4.64
- 24 Cofunds 4.64
- 24 Cheshire Building Society 4.60
- 4 WestLB Mellon Asset Management (UK) 4.60
- 22 Nomura Bank International 4.60
+ 62 UBS Investment Bank 4.58
- 4 Bank of Cyprus UK 4.58
- 4 Cattles Limited 4.57
- 17 Newcastle Building Society 4.55
+ 19 Brewin Dolphin 4.54
new Close Premium Finance 4.50
- 4 The Co-Operative Bank 4.48
- 47 Teachers Assurance 4.42
- 3 Standard Chartered Bank UK 4.42
- 2 M&G Investments 4.40
+ 85 Coventry Building Society 4.38
- 15 Numis Securities 4.38
+ 26 ClearDebt 4.38
+ 11 BIBBY Financial Services 4.30
- 46 Cambridge Building Society 4.30
+ 11 Quick Quid 4.30
- 2 Barclays Bank 4.30
+ 87 Darlington Building Society 4.30
- 63 Yorkshire Bank 4.28
- 27 Nationwide Building Society 4.28
- 3 Arbuthnot Banking Group 4.28
- 15 Charity Bank 4.23
+ 3 Redmayne Bentley Stockbrokers 4.22
- 3 Investec UK 4.22
- 13 Harrington Brooks 4.22
- 66 Ecology Building Society 4.20
- 16 Siemens Financial Services Limited 4.12
+ 20 Pershing Securities UK 4.12
- 10 Bank of Tokyo Mitsubishi 4.10
- 14 European Central Bank 4.10
- 8 Britannia Building Society 4.08
- 68 Beaufort Securities Ltd 4.08
same HSBC Bank 3.94
new EBS Building Society 3.92
- 7 M&S Bank 3.92
+ 29 GE Capital 3.91
+ 50 Vanquis Bank 3.86
same Barclaycard 3.84
+ 2 Dexia Public Finance Bank 3.83
+ 18 Schroders 3.81
- 9 Ocean Finance 3.78
+ 17 James Hay 3.76
- 21 Building Societies Association 3.76
+ 3 Principality Building Society 3.76
+ 17 Rabobank International 3.74
- 11 Brilliant Solutions 3.74
- 17 Chelsea Building Society 3.70
+ 18 Goldman Sachs International 3.70
+ 27 Nottingham Building Society 3.68
- 4 Standard Life UK 3.68
- 11 Mirabaud Securities (UK) 3.68
+ 1 Isle of Man Bank Limited 3.67
- 65 Bank of England 3.67
- 20 Ipswich Building Society 3.66
- 55 Islamic Bank of Britain 3.66
same Credit Suisse Group 3.63
+ 64 First Trust Bank 3.61
- 21 MBNA Europe 3.60
+ 43 Morgan Stanley & Co. International 3.58
same National Australia Bank 3.58
- 17 Standard Life Investments 3.50
- 7 Bank of China UK 3.49
+ 4 Newbury Building Society 3.48
+ 31 Rothschild & Sons 3.42
- 13 Societe Generale Private Banking UK 3.42
+ 20 Barclays Capital 3.41
+ 16 Landesbank Hessen-Thuringen 3.41
+ 1 Northern Trust 3.41
+ 2 RBS International 3.40
+ 2 Bank of Scotland 3.40
+ 3 JP Morgan Asset Management 3.38
+ 22 Macquarie Group Ltd 3.37
+ 7 Western Union UK 3.36
- 1 Halifax 3.32
- 33 Smile 3.32
+ 1 Capital One 3.32
+ 2 Bank of Montreal 3.30
- 61 Bank of Ireland 3.30
+ 2 Europe Arab Bank Plc 3.23
- 10 JPMorgan Chase 3.20
+ 3 BlackRock 3.18
- 18 Charles Stanley 3.18
+ 21 Daiwa Capitals Markets Europe Ltd 3.15
- 30 Merrill Lynch 3.14
+ 3 Sumitomo Mitsui Banking Corporation Europe 3.14
+ 4 Ulster Bank 3.12
+ 6 More Than 3.12
+ 18 Westpac Banking Corporation UK 3.10
+ 21 Moneysupermarket 3.00
+ 8 Diners Club 2.99
same RBS 2.96
- 7 NatWest Bank 2.96
- 50 SVS Securities 2.96
- 19 Experian 2.96
+ 5 Sainsbury's Bank 2.94
+ 5 Rathbones 2.94
- 8 Santander UK 2.94
+ 5 CCLA 2.91
- 42 PayPoint 2.91
- 1 HSBC Bermuda 2.88
- 19 Deutsche Bank UK 2.87
+ 5 DNB Norbank 2.82
- 53 JCB Card Europe 2.80
+ 4 Butterfield Private Bank 2.79
+ 4 ARVAL 2.76
+ 10 Liffe Investor 2.75
- 39 Gulf International Bank 2.71
+ 3 Homeloan Management 2.62
- 12 ICICI Bank UK 2.62
+ 3 Jefferies International 2.60
+ 14 European Bank 2.58
+ 2 Moneyextra.com 2.54
- 99 Paragon Group 2.51
+ 3 The Bank of East Asia UK 2.47
+ 4 London Stock Exchange 2.40
+ 6 Moneyfacts.co.uk 2.32
- 2 Mercer UK 2.32
same Danske Bank UK 2.27
- 7 Renaissance Capital Limited 2.25
+ 4 Bank Leumi (UK) Plc 2.22
+ 7 Bank Leumi (Jersey) Limited 2.16
- 2 MoneyGram International 2.14
+ 6 MasterCard UK 2.14
- 1 British Bankers' Association 1.98
+ 1 ICBC UK 1.81
+ 4 Charles Schwab UK 1.70
+ 4 Allied Irish Bank UK 1.57