2014 Q2/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2014 Q1/UK Consumer Finance. Since then, 4 sites entered the survey, 1 site left the survey and 31 sites could not be included in the rankings (2 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 2 Welcome Finance 7.50
+ 121 First Response Finance 7.26
+ 7 Duncan Lawrie Bank 7.10
+ 3 Advantage Finance 7.10
new Bank of Ireland Mortgages 7.02
- 5 Intelligent Finance 6.92
+ 27 Tesco Bank 6.86
+ 21 Smith & Williamson 6.80
+ 191 Altium Capital 6.80
- 4 Dudley Building Society 6.77
+ 26 Airdrie Savings Bank 6.74
- 1 Nemo Personal Finance 6.70
same Julian Hodge Bank 6.65
new Charterhouse 6.59
- 3 Bank of Baroda UK 6.59
- 8 Julius Baer Investments 6.56
- 12 Monmouthshire Building Society 6.48
- 3 John Charcol 6.34
- 5 Cumberland Building Society 6.28
- 2 Shore Capital 6.13
- 17 Leeds Building Society 6.12
- 3 Hitachi Capital 6.12
- 6 Weatherbys Bank 6.08
+ 12 Adam & Company 5.94
+ 48 Scottish Widows Investment 5.84
+ 1 Beaufort Securities Ltd 5.74
+ 16 Old Mutual 5.68
+ 4 C. Hoare & Co 5.67
- 27 Brown Shipley 5.60
+ 49 Nationwide Building Society 5.58
- 15 3i Group 5.50
+ 101 Close Brothers Group Plc 5.50
- 10 BM Savings 5.48
+ 4 Cater Allen Private Bank 5.32
+ 4 Bluefin 5.32
+ 166 Invesco Perpetual 5.28
- 12 Charity Bank 5.21
+ 2 Lloyds TSB 5.20
- 18 Yorkshire Building Society 5.20
+ 1 State Bank of India UK 5.20
- 21 HSBC Private Bank 5.14
- 12 Numis Securities 5.06
+ 95 Baines & Ernst 5.04
+ 20 Scottish Widows Bank plc 5.04
- 19 Syscap 5.04
- 2 Coutts & Co 5.02
- 19 Clydesdale Bank 5.00
- 1 Quayle Munroe 5.00
+ 19 Ecology Building Society 4.92
+ 1 Debt Free Direct Group 4.92
+ 18 Ipswich Building Society 4.92
+ 52 Ulster Bank 4.92
- 8 Financial Ombudsman Service 4.86
+ 5 Cheltenham & Gloucester 4.86
+ 2 Agricultural Mortgage Corporation 4.84
+ 4 Standard Chartered Bank UK 4.68
- 15 European Central Bank 4.66
+ 38 Investec UK 4.66
- 13 Yorkshire Bank 4.64
- 12 BNP Paribas Leasing Solutions UK 4.63
+ 84 The West Brom 4.60
same WestLB Mellon Asset Management (UK) 4.60
- 54 Visa UK 4.58
+ 21 ABN AMRO Commercial Finance 4.58
+ 25 Bank of Cyprus UK 4.58
+ 12 Islamic Bank of Britain 4.56
- 2 Newcastle Building Society 4.55
+ 44 Landesbank Berlin 4.53
- 17 One Account 4.53
+ 1 JCB Card Europe 4.52
+ 58 James Hay 4.50
- 22 DaimlerChrysler Financial Services 4.49
+ 85 WH Ireland 4.44
- 20 Citibank UK 4.41
- 3 Reliance Bank Limited 4.40
+ 31 Teachers Assurance 4.40
- 42 Brewin Dolphin 4.36
+ 23 Financial Conduct Authority 4.34
- 26 Bank of England 4.33
+ 82 Paragon Group 4.31
+ 11 engage Mutual Assurance 4.30
- 26 Cofunds 4.28
+ 19 NatWest Bank 4.28
+ 60 Bank of Ireland 4.28
+ 80 Secure Trust Bank Plc 4.28
- 6 Arbuthnot Banking Group 4.28
+ 26 Greenhill & Co 4.24
+ 59 Barclaycard 4.22
- 12 Cattles Limited 4.21
+ 9 Teachers Building Society 4.20
- 5 Cash Converters 4.20
- 22 AIB Capital Markets 4.17
- 27 Rothschild & Sons 4.14
+ 36 Kensington Mortgages 4.14
same The Co-Operative Bank 4.12
- 38 GE Capital 4.12
- 6 Barclays Bank 4.12
+ 13 RBS 4.10
+ 15 Britannia Building Society 4.10
- 19 National Savings & Investments (ns&i) 4.07
- 38 ClearDebt 4.06
- 78 Nomura Bank International 4.06
+ 14 Cheshire Building Society 4.04
- 43 Standard Life Investments 4.04
+ 50 BlackRock 4.04
+ 19 The Money Shop 3.96
+ 34 HSBC Bank 3.94
- 86 Loughborough Building Society 3.94
+ 12 Siemens Financial Services Limited 3.92
- 10 M&S Bank 3.92
+ 13 Pershing Securities UK 3.86
- 28 Rathbones 3.86
- 7 Credit Suisse Group 3.86
- 47 Building Societies Association 3.86
new Mirabaud Securities (UK) 3.86
+ 6 Dexia Public Finance Bank 3.83
- 30 Bank of Tokyo Mitsubishi 3.82
- 30 Schroders 3.81
- 25 M&G Investments 3.79
- 65 Legal & General 3.76
- 12 BIBBY Financial Services 3.76
- 47 Bank of China UK 3.75
- 25 Rabobank International 3.74
- 9 Investec Asset Management 3.69
+ 7 Goldman Sachs International 3.68
- 8 Ocean Finance 3.68
- 8 Isle of Man Bank Limited 3.67
- 45 Aberdeen Asset Management 3.67
+ 6 Barclays Capital 3.67
- 25 Brilliant Solutions 3.64
+ 3 Raphaels Bank 3.63
- 56 Nottingham Building Society 3.61
+ 3 Redmayne Bentley Stockbrokers 3.58
- 24 Principality Building Society 3.56
+ 22 Charles Stanley 3.49
- 8 UBS Investment Bank 3.48
+ 12 Travelex UK 3.42
- 64 Harrington Brooks 3.40
- 2 National Australia Bank 3.40
+ 36 MBNA Europe 3.40
- 92 SAV Credit 3.39
+ 28 Macquarie Group Ltd 3.39
- 4 Standard Life UK 3.38
- 4 JP Morgan Asset Management 3.38
+ 23 Vanquis Bank 3.34
+ 20 Darlington Building Society 3.34
+ 24 JPMorgan Chase 3.34
- 59 Europe Arab Bank Plc 3.33
- 29 PayPoint 3.31
- 8 Morgan Stanley & Co. International 3.31
- 8 Newbury Building Society 3.30
same Halifax 3.30
- 122 Cambridge Building Society 3.30
- 46 RBS International 3.30
- 73 Smile 3.24
- 30 Landesbank Hessen-Thuringen 3.23
+ 18 More Than 3.22
- 10 Gulf International Bank 3.17
+ 5 Societe Generale Private Banking UK 3.16
+ 1 Experian 3.16
- 10 Northern Trust 3.15
- 2 Daiwa Capitals Markets Europe Ltd 3.15
+ 23 Merrill Lynch 3.14
+ 3 Sumitomo Mitsui Banking Corporation Europe 3.14
- 72 SVS Securities 3.10
+ 16 CCLA 3.09
+ 2 Skipton Building Society 3.06
- 12 Capital One 3.06
new Punjab National Bank (International) Ltd UK 3.05
- 17 Family Investments 3.04
- 12 Diners Club 2.99
+ 5 BNP Paribas UK 2.99
+ 10 Scotiabank 2.89
+ 17 Homeloan Management 2.88
- 25 Bank of Montreal 2.87
- 49 Deutsche Bank UK 2.87
+ 10 Moneysupermarket 2.84
- 62 Sainsbury's Bank 2.80
- 5 Butterfield Private Bank 2.79
+ 5 Coventry Building Society 2.78
+ 12 ICICI Bank UK 2.78
- 36 Bank of Scotland 2.78
- 52 Chelsea Building Society 2.78
- 6 Santander UK 2.72
+ 4 Jefferies International 2.70
- 6 Westpac Banking Corporation UK 2.66
- 3 HSBC Bermuda 2.62
+ 6 Renaissance Capital Limited 2.61
+ 6 ARVAL 2.50
- 27 Capital Resolve 2.49
- 3 Western Union UK 2.46
- 20 Danske Bank UK 2.43
+ 6 London Stock Exchange 2.40
- 4 First Trust Bank 2.37
- 22 DNB Norbank 2.36
same Bank Leumi (Jersey) Limited 2.34
same European Bank 2.33
+ 5 MoneyGram International 2.19
- 20 Quick Quid 2.14
+ 7 Moneyfacts.co.uk 2.06
same ANZ Bank 2.02
+ 2 Liffe Investor 1.97
+ 2 Bank Leumi (UK) Plc 1.96
- 6 ICBC UK 1.89
- 13 MasterCard UK 1.88
same Moneyextra.com 1.76
- 174 British Bankers' Association 1.64
- 27 Charles Schwab UK 1.48
same Mercer UK 1.36
- 2 Allied Irish Bank UK 1.05