2014 Q1/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2013 Q4/UK Consumer Finance. Since then, 4 sites entered the survey, 4 sites left the survey and 33 sites could not be included in the rankings (4 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
+ 5 Intelligent Finance 7.62
same Brown Shipley 7.54
+ 1 Welcome Finance 7.50
- 3 Leeds Building Society 7.44
+ 4 Monmouthshire Building Society 7.20
- 3 Dudley Building Society 7.13
same Advantage Finance 7.10
- 3 Julius Baer Investments 7.02
+ 37 Visa UK 6.84
+ 3 Duncan Lawrie Bank 6.74
same Nemo Personal Finance 6.70
- 2 Bank of Baroda UK 6.59
+ 2 Julian Hodge Bank 6.39
+ 23 Cumberland Building Society 6.38
- 7 John Charcol 6.36
- 2 3i Group 6.32
+ 4 Weatherbys Bank 6.18
- 1 Shore Capital 6.13
+ 3 Hitachi Capital 6.10
+ 183 HSBC Private Bank 6.04
+ 9 Yorkshire Building Society 5.94
+ 14 Loughborough Building Society 5.88
+ 1 BM Savings 5.84
+ 29 Nomura Bank International 5.78
- 7 Charity Bank 5.77
- 6 Syscap 5.76
+ 4 Beaufort Securities Ltd 5.74
+ 12 Clydesdale Bank 5.72
- 4 Smith & Williamson 5.72
+ 67 Numis Securities 5.66
+ 11 Cambridge Building Society 5.64
- 20 C. Hoare & Co 5.59
same British Bankers' Association 5.54
- 15 Tesco Bank 5.52
+ 35 Brewin Dolphin 5.44
+ 51 Adam & Company 5.38
- 9 Airdrie Savings Bank 5.33
- 4 Cater Allen Private Bank 5.32
+ 2 Bluefin 5.32
+ 5 Lloyds TSB 5.22
+ 18 State Bank of India UK 5.20
- 10 European Central Bank 5.18
+ 8 Old Mutual 5.14
+ 12 Coutts & Co 5.12
- 1 Financial Ombudsman Service 5.04
+ 16 Yorkshire Bank 5.00
- 21 Quayle Munroe 5.00
- 5 BNP Paribas Leasing Solutions UK 4.99
+ 9 SAV Credit 4.97
- 27 DaimlerChrysler Financial Services 4.93
+ 98 Debt Free Direct Group 4.92
- 3 One Account 4.89
- 3 Bank of England 4.87
- 25 Citibank UK 4.86
- 16 Legal & General 4.84
- 8 Cofunds 4.84
+ 6 Agricultural Mortgage Corporation 4.84
+ 8 GE Capital 4.84
- 7 Cheltenham & Gloucester 4.70
new Standard Chartered Bank UK 4.68
+ 42 Standard Life Investments 4.68
+ 11 WestLB Mellon Asset Management (UK) 4.60
+ 27 ClearDebt 4.60
- 9 Scottish Widows Bank plc 4.60
+ 12 Newcastle Building Society 4.59
+ 80 Rothschild & Sons 4.58
+ 77 Building Societies Association 4.58
- 33 Ecology Building Society 4.56
+ 3 Ipswich Building Society 4.46
- 1 AIB Capital Markets 4.45
new JCB Card Europe 4.42
- 4 Reliance Bank Limited 4.40
+ 9 Scottish Widows Investment 4.40
+ 11 Harrington Brooks 4.38
+ 109 Bank of China UK 4.37
- 11 Nottingham Building Society 4.31
- 2 Cattles Limited 4.31
+ 41 Islamic Bank of Britain 4.30
- 41 Nationwide Building Society 4.30
+ 29 Arbuthnot Banking Group 4.28
+ 8 National Savings & Investments (ns&i) 4.25
+ 9 Smile 4.24
+ 16 Aberdeen Asset Management 4.23
+ 11 Rathbones 4.22
- 6 ABN AMRO Commercial Finance 4.22
- 10 Cash Converters 4.20
- 30 Bank of Tokyo Mitsubishi 4.18
- 7 Schroders 4.17
+ 7 Europe Arab Bank Plc 4.12
+ 44 Bank of Cyprus UK 4.12
+ 54 Barclays Bank 4.12
- 38 engage Mutual Assurance 4.10
- 19 SVS Securities 4.08
+ 24 M&G Investments 4.07
- 35 The Co-Operative Bank 4.02
- 49 Investec UK 4.02
- 3 RBS Group 3.97
+ 28 Rabobank International 3.94
- 72 Teachers Building Society 3.94
+ 1 M&S Bank 3.92
+ 4 Financial Conduct Authority 3.92
+ 21 NatWest Bank 3.92
new EBS Building Society 3.92
+ 11 Ulster Bank 3.84
+ 6 Brilliant Solutions 3.84
- 18 Credit Suisse Group 3.80
+ 13 Teachers Assurance 3.78
+ 17 RBS International 3.78
+ 12 BIBBY Financial Services 3.76
+ 43 Principality Building Society 3.76
+ 11 RBS 3.74
- 48 Landesbank Berlin 3.73
- 21 Greenhill & Co 3.72
- 1 Britannia Building Society 3.70
- 9 Investec Asset Management 3.69
+ 55 Sainsbury's Bank 3.68
- 13 Cheshire Building Society 3.68
- 18 Ocean Finance 3.68
- 36 Isle of Man Bank Limited 3.67
- 12 PayPoint 3.67
- 11 Siemens Financial Services Limited 3.66
+ 8 Dexia Public Finance Bank 3.65
- 11 First Response Finance 3.63
- 10 Pershing Securities UK 3.60
- 18 The Money Shop 3.60
+ 50 Landesbank Hessen-Thuringen 3.59
+ 50 Deutsche Bank UK 3.59
- 44 UBS Investment Bank 3.58
+ 4 James Hay 3.56
- 13 Kensington Mortgages 3.54
- 29 Chelsea Building Society 3.54
+ 35 Goldman Sachs International 3.50
+ 4 Close Brothers Group Plc 3.50
+ 18 Raphaels Bank 3.43
- 49 Barclays Capital 3.41
- 38 Redmayne Bentley Stockbrokers 3.40
+ 44 National Australia Bank 3.40
- 9 Baines & Ernst 3.40
+ 18 Standard Life UK 3.38
+ 18 JP Morgan Asset Management 3.38
- 9 HSBC Bank 3.32
- 7 Morgan Stanley & Co. International 3.31
- 82 Newbury Building Society 3.30
+ 6 Bank of Ireland 3.30
- 78 The West Brom 3.28
- 10 Bank of Scotland 3.24
+ 15 Barclaycard 3.24
- 9 Gulf International Bank 3.17
- 25 Travelex UK 3.16
+ 4 Bank of Montreal 3.15
- 73 Northern Trust 3.15
- 11 Halifax 3.14
+ 33 Family Investments 3.14
- 12 BNY Mellon UK 3.10
- 28 BlackRock 3.08
- 9 Capital One 3.06
+ 3 Charles Stanley 3.05
- 65 WH Ireland 3.00
+ 10 Diners Club 2.99
- 144 Daiwa Capitals Markets Europe Ltd 2.97
- 2 Experian 2.96
- 34 Paragon Group 2.95
- 8 Capital Resolve 2.95
- 24 Societe Generale Private Banking UK 2.90
+ 8 Secure Trust Bank Plc 2.89
- 50 Darlington Building Society 2.88
- 4 Sumitomo Mitsui Banking Corporation Europe 2.88
- 37 Vanquis Bank 2.88
+ 3 Skipton Building Society 2.86
- 19 Macquarie Group Ltd 2.85
- 5 JPMorgan Chase 2.83
- 2 Danske Bank UK 2.81
new DNB Norbank 2.80
+ 6 Butterfield Private Bank 2.79
+ 7 More Than 2.78
+ 7 MBNA Europe 2.78
- 3 BNP Paribas UK 2.73
+ 15 Santander UK 2.72
- 31 Quick Quid 2.70
+ 7 Westpac Banking Corporation UK 2.66
- 43 Charles Schwab UK 2.64
- 17 CCLA 2.63
+ 19 Scotiabank 2.63
- 41 HSBC Bermuda 2.62
- 24 Coventry Building Society 2.52
- 30 Merrill Lynch 2.52
+ 3 Moneysupermarket 2.48
- 3 Western Union UK 2.46
+ 15 Jefferies International 2.44
+ 2 First Trust Bank 2.37
- 16 Homeloan Management 2.36
- 4 MasterCard UK 2.34
- 15 ICICI Bank UK 2.32
+ 3 Renaissance Capital Limited 2.25
- 6 ARVAL 2.24
- 2 Bank Leumi (Jersey) Limited 2.16
+ 3 European Bank 2.15
+ 3 ICBC UK 2.15
- 8 London Stock Exchange 2.14
+ 9 Altium Capital 2.13
- 5 ANZ Bank 2.02
- 38 Invesco Perpetual 2.00
+ 2 MoneyGram International 1.99
- 6 Liffe Investor 1.97
+ 1 Bank Leumi (UK) Plc 1.96
- 27 Moneyextra.com 1.92
- 12 Moneyfacts.co.uk 1.80
same Allied Irish Bank UK 1.31
- 2 Mercer UK 1.10