2013 Q4/UK Consumer Finance


Summary

Full results


Changes in rank are compared to 2013 Q3/UK Consumer Finance. Since then, 53 sites entered the survey, 8 sites left the survey and 37 sites could not be included in the rankings (9 fewer since last time).

Details

Scores

Percentage Failures




Rank Name Exact overall
same Leeds Building Society 8.26
+ 2 Brown Shipley 7.90
+ 2 Dudley Building Society 7.85
+ 3 Welcome Finance 7.76
+ 4 Julius Baer Investments 7.64
+ 2 Intelligent Finance 7.62
new Advantage Finance 7.36
+ 12 John Charcol 7.34
+ 5 Monmouthshire Building Society 7.30
new Bank of Baroda UK 7.11
+ 1 Nemo Personal Finance 6.86
+ 5 C. Hoare & Co 6.75
new Duncan Lawrie Bank 6.74
+ 10 3i Group 6.58
- 2 Julian Hodge Bank 6.49
+ 2 Daiwa Capitals Markets Europe Ltd 6.42
new Shore Capital 6.39
+ 7 Charity Bank 6.33
new Tesco Bank 6.24
new Syscap 6.12
new Weatherbys Bank 6.08
same Hitachi Capital 5.92
new DaimlerChrysler Financial Services 5.83
- 13 BM Savings 5.82
- 4 Smith & Williamson 5.82
new Quayle Munroe 5.78
+ 8 Teachers Building Society 5.74
same Airdrie Savings Bank 5.69
+ 4 Citibank UK 5.66
+ 100 Yorkshire Building Society 5.58
new Beaufort Securities Ltd 5.58
+ 29 European Central Bank 5.56
- 3 British Bankers' Association 5.52
+ 35 Cater Allen Private Bank 5.50
+ 6 Ecology Building Society 5.46
+ 9 Loughborough Building Society 5.42
+ 10 Cumberland Building Society 5.40
+ 49 Nationwide Building Society 5.38
+ 9 Legal & General 5.38
new Clydesdale Bank 5.36
new Bluefin 5.32
+ 87 Cambridge Building Society 5.28
new BNP Paribas Leasing Solutions UK 5.25
+ 12 Financial Ombudsman Service 5.24
- 19 Lloyds TSB 5.22
new Visa UK 5.22
new Investec UK 5.20
new Cofunds 5.20
+ 1 One Account 5.15
+ 85 Bank of England 5.13
new Old Mutual 5.06
+ 54 Cheltenham & Gloucester 5.06
- 7 Nomura Bank International 5.06
same engage Mutual Assurance 5.04
+ 5 Scottish Widows Bank plc 5.04
- 16 Coutts & Co 5.02
+ 23 Bank of Tokyo Mitsubishi 4.98
- 6 SAV Credit 4.97
new State Bank of India UK 4.94
+ 24 The Co-Operative Bank 4.92
- 6 Newbury Building Society 4.84
same Yorkshire Bank 4.84
same Agricultural Mortgage Corporation 4.84
+ 18 Landesbank Berlin 4.79
- 31 Nottingham Building Society 4.76
new GE Capital 4.76
- 30 The West Brom 4.76
+ 30 Reliance Bank Limited 4.76
+ 9 AIB Capital Markets 4.71
- 11 Brewin Dolphin 4.68
- 3 Glitner Bank 4.66
- 8 Ipswich Building Society 4.63
+ 20 WestLB Mellon Asset Management (UK) 4.60
+ 15 SVS Securities 4.60
- 3 Cattles Limited 4.57
+ 14 Cash Converters 4.56
- 39 Newcastle Building Society 4.53
- 4 Northern Trust 4.49
new ABN AMRO Commercial Finance 4.48
new LV Adviser Centre 4.48
- 38 Schroders 4.43
- 11 Scottish Widows Investment 4.40
+ 45 Isle of Man Bank Limited 4.39
+ 31 UBS Investment Bank 4.38
new Harrington Brooks 4.38
+ 17 Barclays Capital 4.31
- 68 Adam & Company 4.30
+ 26 Credit Suisse Group 4.26
new National Savings & Investments (ns&i) 4.25
- 2 ClearDebt 4.24
+ 17 Smile 4.24
- 11 Greenhill & Co 4.24
new WH Ireland 4.24
new RBS Group 4.23
+ 6 Rathbones 4.22
new Europe Arab Bank Plc 4.22
- 27 Numis Securities 4.22
- 15 Redmayne Bentley Stockbrokers 4.14
- 33 Aberdeen Asset Management 4.13
- 64 Ocean Finance 4.12
new M&S Bank 4.10
- 8 Chelsea Building Society 4.06
- 8 Standard Life Investments 4.06
- 8 Cheshire Building Society 4.04
new Financial Conduct Authority 4.02
+ 66 Investec Asset Management 3.97
- 75 The Money Shop 3.96
- 23 PayPoint 3.93
- 17 Arbuthnot Banking Group 3.92
- 3 Siemens Financial Services Limited 3.92
new Brilliant Solutions 3.92
- 10 First Response Finance 3.89
- 4 Britannia Building Society 3.88
- 1 Pershing Securities UK 3.86
- 15 Ulster Bank 3.84
+ 16 Darlington Building Society 3.80
- 102 Kensington Mortgages 3.80
- 32 M&G Investments 3.79
- 22 Islamic Bank of Britain 3.78
new Teachers Assurance 3.78
- 5 BIBBY Financial Services 3.76
- 4 RBS 3.74
- 4 NatWest Bank 3.74
+ 1 Travelex UK 3.68
new RBS International 3.68
+ 63 Rabobank International 3.68
+ 12 BlackRock 3.68
+ 18 Paragon Group 3.67
new Baines & Ernst 3.66
- 13 Dexia Public Finance Bank 3.65
+ 17 Vanquis Bank 3.60
+ 2 HSBC Bank 3.58
+ 11 James Hay 3.56
new Bank of Cyprus UK 3.51
+ 1 Morgan Stanley & Co. International 3.51
new Bank of Scotland 3.50
new Close Brothers Group Plc 3.50
+ 3 Charles Schwab UK 3.44
+ 14 Gulf International Bank 3.43
- 13 Societe Generale Private Banking UK 3.42
- 8 Halifax 3.40
new BNY Mellon UK 3.36
+ 17 HSBC Bermuda 3.34
- 33 Building Societies Association 3.33
new Barclays Bank 3.32
- 42 Rothschild & Sons 3.32
- 9 Capital One 3.32
+ 38 Quick Quid 3.32
- 18 Debt Free Direct Group 3.30
new Bank of Ireland 3.30
new Macquarie Group Ltd 3.29
new Raphaels Bank 3.25
new Principality Building Society 3.24
+ 4 Bank of Montreal 3.21
- 6 Capital Resolve 3.21
- 6 Merrill Lynch 3.20
- 6 Standard Life UK 3.18
- 6 JP Morgan Asset Management 3.18
new Experian 3.16
- 6 Charles Stanley 3.15
- 6 Coventry Building Society 3.14
- 17 Barclaycard 3.14
+ 2 Sumitomo Mitsui Banking Corporation Europe 3.14
- 7 Invesco Perpetual 3.12
- 6 CCLA 3.09
+ 5 JPMorgan Chase 3.09
+ 3 Goldman Sachs International 3.06
+ 9 Standard Bank 3.04
+ 12 Diners Club 2.99
+ 27 Danske Bank UK 2.97
- 48 Sainsbury's Bank 2.96
- 11 Skipton Building Society 2.94
+ 15 Secure Trust Bank Plc 2.89
new BNP Paribas UK 2.89
- 33 Homeloan Management 2.88
- 103 Landesbank Hessen-Thuringen 2.87
new Deutsche Bank UK 2.87
- 2 ICICI Bank UK 2.84
+ 8 Moneyextra.com 2.80
- 5 Butterfield Private Bank 2.79
+ 11 National Australia Bank 2.78
- 18 More Than 2.78
- 27 MBNA Europe 2.78
new Bank of China UK 2.77
new Western Union UK 2.72
new Family Investments 2.68
- 5 Westpac Banking Corporation UK 2.66
new MasterCard UK 2.60
- 11 ARVAL 2.50
- 7 Moneysupermarket 2.48
+ 3 London Stock Exchange 2.40
- 1 First Trust Bank 2.37
+ 2 Santander UK 2.36
new Bank Leumi (Jersey) Limited 2.34
- 5 Moneyfacts.co.uk 2.32
+ 6 ANZ Investment Bank 2.28
- 1 Renaissance Capital Limited 2.25
new Liffe Investor 2.23
- 6 PMI Europe 2.17
- 1 European Bank 2.15
new ICBC UK 2.15
- 22 Scotiabank 2.11
same HSBC Private Bank 1.98
+ 2 Jefferies International 1.88
+ 2 MoneyGram International 1.77
- 8 Bank Leumi (UK) Plc 1.70
new Mercer UK 1.62
new Allied Irish Bank UK 1.31
new Altium Capital 1.31