Financial Ombudsman Service www.financial-ombudsman.org.uk


INDEXRankFirstLastClimberFaller
2022 Q175th SMBC Capital Markets ICICI Bank UKStandard Life UK (+104)Old Mutual (-135)
2021 Q145th Jersey Financial Services Commission Butterfield Private BankForesters UK (+65)Brown Shipley (-60)
2020 Q424th Jersey Financial Services Commission ICICI Bank UKOld Mutual (+113)Standard Life UK (-99)
2020 Q350th GCA Altium Old MutualHSBC Bermuda (+112)National Savings & Investments (ns&i) (-84)
2020 Q254th GCA Altium Old MutualInvestec Asset Management (+98)Barclaycard (-57)
2020 Q135th John Charcol Mercer UKJersey Financial Services Commission (+157)Weatherbys Bank (-110)
2020 Q156th Student Loans Company Get Safe OnlineNational Institute for Biological Standards and Control (+123)National Crime Agency (-91)
2019 Q455th John Charcol Old MutualBrilliant Solutions (+71)Bank of England (-57)
2019 Q475th Student Loans Company Get Safe OnlineNational Crime Agency (+107)Chemicals Regulation Directorate (-112)
2019 Q373rd JCB Card Europe Mercer UKNorthern Trust (+96)National Australia Bank (-100)
2019 Q395th Student Loans Company Get Safe OnlineSir John Soane's Museum (+50)National Crime Agency (-96)
2019 Q236th GCA Altium DNB NorbankABN AMRO Commercial Finance (+67)Shawbrook (-94)
2019 Q150th Boundary Commission for Northern Ireland Get Safe OnlineHealth & Care Professions Council (+117)British Transport Police Authority (-98)
2019 Q137th John Charcol Mercer UKLandesbank Hessen-Thuringen (+113)Cater Allen Private Bank (-157)
2018 Q430th JCB Card Europe Mercer UKTravelex UK (+74)Investec UK (-74)
2018 Q428th Boundary Commission for Northern Ireland Buy With ConfidenceRoyal Air Force Museum (+127)Investors in People (-67)
2018 Q344th Boundary Commission for Northern Ireland Historic EnglandHousing Ombudsman Service (+127)Wallace Collection (-120)
2018 Q342nd Cater Allen Private Bank Visa UKInvesco Perpetual (+123)Visa UK (-77)
2018 Q226th Cater Allen Private Bank Moneyfacts.co.ukCash Converters (+99)State Bank of India UK (-97)
2018 Q230th The Pensions Advisory Service Historic EnglandImperial War Museum (+105)Horserace Betting Levy Board (-122)
2018 Q133rd Cater Allen Private Bank BNP Paribas UKCapital One (+116)Vanquis Bank (-118)
2018 Q124th The Pensions Regulator Water Services Regulation Authority (Ofwat)Equality and Human Rights Commission (+130)Criminal Justice Inspectorates (-82)
2017 Q479th Cater Allen Private Bank Charles Schwab UKPershing Securities UK (+75)TSB Bank Plc (-80)
2017 Q499th The Pensions Regulator Water Services Regulation Authority (Ofwat)National Museums of Northern Ireland (+186)The Northern Ireland Executive (-105)
2017 Q363rd Cater Allen Private Bank Charles Schwab UKStandard Life UK (+98)British Bankers' Association (-87)
2017 Q366th The Pensions Regulator Water Services Regulation Authority (Ofwat)Criminal Justice Inspectorates (+122)National Army Museum (-141)
2017 Q216th Leeds Building Society HSBC BermudaDarlington Building Society (+164)Agricultural Mortgage Corporation (-74)
2017 Q210th Ministry of Justice (MoJ) Historic EnglandBritish Transport Police Authority (+112)Plaid Cymru (-117)
2017 Q166th BM Savings Bank Leumi (UK) PlcCumberland Building Society (+93)Smith & Williamson (-108)
2017 Q175th Natural Resources Wales Water Services Regulation Authority (Ofwat)Ministry of Justice (MoJ) (+143)Education Scotland (-153)
2016 Q467th BM Savings Old MutualMetro Bank (+72)Secure Trust Bank Plc (-117)
2016 Q465th The Pensions Regulator Water Services Regulation Authority (Ofwat)Pensions Ombudsman (+117)The Fire Service College (-148)
2016 Q338th BM Savings Old MutualRothschild & Sons (+129)Skipton Building Society (-152)
2016 Q332nd The Pensions Regulator Water Services Regulation Authority (Ofwat)The Fire Service College (+142)Victoria and Albert Museum (-125)
2016 Q263rd Chelsea Building Society National Australia BankPrincipality Building Society (+121)The Co-Operative Bank (-119)
2016 Q262nd The Pensions Regulator Water Services Regulation Authority (Ofwat)Natural Resources Wales (+143)UK Sport (-127)
2016 Q163rd John Charcol European BankRathbones (+129)Weatherbys Bank (-120)
2016 Q157th The Pensions Regulator Water Services Regulation Authority (Ofwat)UK Sport (+127)Scottish National Party (-136)
2015 Q462nd BM Savings Charles Schwab UKCCLA (+113)Kensington Mortgages (-77)
2015 Q457th The Pensions Regulator The Fire Service CollegeRoyal Marines Museum (+118)Horserace Betting Levy Board (-161)
2015 Q354th BM Savings Raphaels BankChelsea Building Society (+101)Quick Quid (-64)
2015 Q338th GOV.UK Legal OmbudsmanDesign Council (+87)Advisory Committee on Animal Feedstuffs (-78)
2015 Q282nd The Pensions Regulator The Fire Service CollegeBritish Council (+110)Natural Resources Wales (-145)
2015 Q263rd John Charcol British Bankers' AssociationLiffe Investor (+129)Aberdeen Asset Management (-160)
2015 Q1112th Met Office The Fire Service CollegeService Personnel and Veterans Agency (+193)UK Sport (-141)
2015 Q168th Nemo Personal Finance Allied Irish Bank UKTeachers Building Society (+128)Paragon Group (-99)
2014 Q4105th The Pensions Regulator The Fire Service CollegeHighways Agency (+174)Royal Mint (-121)
2014 Q466th John Charcol Allied Irish Bank UKState Bank of India UK (+120)Quayle Munroe (-106)
2014 Q3101st Met Office Buy With ConfidenceLand Registry (+233)Food Standards Agency (-153)
2014 Q367th Welcome Finance Charles Schwab UKSkipton Building Society (+123)Ulster Bank (-115)
2014 Q2114th The Pensions Regulator Horticultural Development Company (HDC)Northern Ireland Legal Services Commission (+252)National Museums Liverpool (-149)
2014 Q253rd Welcome Finance Allied Irish Bank UKAltium Capital (+191)British Bankers' Association (-174)
2014 Q1115th Department of Education Northern Ireland Legal Services CommissionUK Border Agency (+209)Liberal Democrat Party (-146)
2014 Q145th Intelligent Finance Mercer UKHSBC Private Bank (+183)Daiwa Capitals Markets Europe Ltd (-144)
2013 Q4117th Natural Environment Research Council Northern Ireland Legal Services CommissionLow Pay Commission (+218)Construction Industry Training Board (-145)
2013 Q444th Leeds Building Society Altium CapitalYorkshire Building Society (+100)Landesbank Hessen-Thuringen (-103)
2013 Q3118th HM Revenue and Customs (HMRC) Horticultural Development Company (HDC)Business Gateway (+145)Natural Resources Wales (-124)
2013 Q356th Leeds Building Society Altium CapitalMirabaud Investment Management (+143)MBNA Europe (-126)
2013 Q2101st HM Revenue and Customs (HMRC) Northern Ireland Legal Services CommissionForeign and Commonwealth Office (FCO) (+247)Technology Strategy Board (-143)
2013 Q250th Clarity Credit Management Jefferies InternationalNorthern Trust (+126)Mirabaud Investment Management (-135)
2013 Q1104th Plant for Wildlife (Countryside Council for Wales) Office of Gas and Electricity Markets (OFGEM)Department of Energy and Climate Change (DECC) (+189)Office for Standards in Education (OFSTED) (-147)
2013 Q151st Leeds Building Society Altium CapitalAPACS (+113)Danske Bank (-154)
2012 Q498th Green Wales (Countryside Council for Wales) Northern Ireland Legal Services CommissionOfqual (+214)NI Business Info (-202)
2012 Q469th Leeds Building Society MoneyGram InternationalVisa Europe (+105)JP Morgan Asset Management (-161)
2012 Q399th Green Wales (Countryside Council for Wales) Buy With ConfidenceMoney Advice Service (+274)Passenger Focus (Rail Passengers Council) (-292)
2012 Q347th Leeds Building Society Northern TrustThe Money Shop (+168)Renaissance Capital Limited (-168)
2012 Q274th Plant for Wildlife (Countryside Council for Wales) Buy With ConfidenceEast of England Development Agency (+225)Deputy Prime Minister (-207)
2012 Q274th Derbyshire Building Society Northern TrustJP Morgan Asset Management (+180)The Money Shop (-190)
2012 Q169th Julian Hodge Bank EBS Building SocietyCommunications Workers Friendly Society (+165)Volkswagen Financial Services (-118)
2012 Q1153rd HM Revenue and Customs (HMRC) Community Development FoundationNI Business Info (+234)Department for Transport (DfT) (-208)
2011 Q475th Health and Safety Executive Darwin Advisory CommitteeScottish National Party (+326)GCHQ (-265)
2011 Q490th Intelligent Finance MoneyGram InternationalCentral Capital (+232)Seymour Pierce (-225)
2011 Q394th Green Wales (Countryside Council for Wales) Community Development FoundationInsolvency Service (+310)British Forces Post Office (-253)
2011 Q2122nd Health and Safety Executive Department for Transport (DfT)British Forces Post Office (+324)Department for Transport (DfT) (-272)
2010 Q379th Intelligent Finance SVS SecuritiesDebt Matters (+209)Rothschild & Sons (-110)
2010 Q248th Intelligent Finance SVS SecuritiesBirmingham Midshires Building Society (+188)Debt Matters (-222)
2010 Q128th Intelligent Finance SVS SecuritiesMoneyfacts Group (+146)Birmingham Midshires Building Society (-190)
2009 Q446th Julian Hodge Bank EBS Building Society
2008 Q385th Julian Hodge Bank Feilden Clegg BradleyThe OutRight Company (+772)Anglo Irish Bank (-601)
2008 Q186th Julian Hodge Bank Feilden Clegg BradleyDerbyshire Building Society (+655)Garrison Investment Analysis (-632)
2007 Q477th Julian Hodge Bank Feilden Clegg BradleyNorton Rose (+772)Coface UK (-584)
2007 Q370th Julian Hodge Bank Watson Farley & WilliamsTravellers' Protection Services (+735)BPE (-631)
2007 Q2145th Julian Hodge Bank Baker & McKenziePannone Solicitors (+592)Baines & Ernst (-679)
2007 Q1113th Guardian Financial Services Sterling MortgagesSwinton Colonnade (+614)Carole Nash Insurance Consultants (-763)
2006 Q4113th Guardian Financial Services Intermediate Capital GroupLane Clark & Peacock (+534)Health Shield Friendly Society (-547)
2006 Q3229th Guardian Financial Services E*Trade Securities