Our most recent service update for our clients is focused on saving time and reducing risk – and it’s especially relevant with the latest regulatory changes around the use of 08XX telephone numbers.

Our extensive E-Discovery capability examines not just your Digital Landscape (web, social and mobile) but also content within PDFs and office related documents (Word, Excel and PowerPoint).

Because of the latest Ofcom regulation around the use of premium telephone numbers, it’s more than ever important to know what you have exactly online and where updates to your online content should be made and in what order.

The change in regulation from OFCOM means the use of certain phone numbers is no longer permitted. Phone lines that can be used by customers to make enquiries / complaints after a sale must be charged at no more than the ‘basic rate’. The government’s guidance says this means not only no 09 numbers but also no 0845 or 0870 numbers even though these are commonly used by businesses as “local rate” numbers. This rule will apply even to general enquiry lines if these may also be used by consumers for post-contract queries. This means businesses will need to review what numbers they publish on all their communications, including online.

The unique Sitemorse ‘engine’ is an enormous help in what could in other circumstances be a difficult job. We understand and continually, comprehensively catalogue every element of every asset, on every page on every one of your digital properties (web, social and mobile) owned by or operated for you.

Let us review your digital landscape and with INSIGHT from Sitemorse appropriate decisions can be made. INSIGHT also includes the review of each and every asset, numbers contained within PDFs, Word documents and PowerPoint presentations can also be reported.

For your complementary INSIGHT please contact us.