Latest News

Over the years we have expanded the range of tests Sitemorse offers, highlighted important news and ranked top websites according to their Sitemorse result.

  • Dobbies delivers best performing garden centre website in Q1 ahead of Easter peak - 31 Mar 2015

    Dobbies topped the table of the best performing websites in the garden centre category that places it in a healthy position as it hits the peak period of the year, according to the latest quarterly testing undertaken by specialist Sitemorse.

    glynn davis picture
    By Glynn Davis

    When testing the UK’s top 500 retail websites in Q1 Dobbies performed best in its sector with a score of 6.57 out of 10 that places it well ahead of major rival Wyevale Garden Centres that managed to score a lesser 4.46.

    The testing of the 500 sites is undertaken by Sitemorse using automated software that, page-by-page reads the first 125 pages of each retailer’s sites to generate a ranked table based on checks to Quality, User Experience, Accessibility, Performance and SEO capability of each of the websites.

    Among the 11 garden centre websites tested Haskins delivered the second best score, with a creditable 5.48, and was followed by DJ Squire & Co and then Klondyke Garden Centres with 4.91. These scores sit well with those achieved by retailers in other sectors.

    It is interesting to note that three of the top five sites are transactional, which is impressive when considering that this is a category that does not typically have a high level of online sales versus store revenues.

    Regardless of whether they are transactional or not all these top five garden centre retailers clearly recognise the benefit of keeping a well maintained online presence that reflects well on their brands – across all channels.

    This will be especially vital over the Easter period when they are all seeking to capitalise on the surge in demand for garden-related goods – which could make or break their whole year.

    About Sitemorse:

    Sitemorse has been advising its clients about how to improve their web presence for more than a dozen years now, and its clever technical team have fine-tuned the powerful Sitemorse software engine so that it is capable of doing far more than just help find problems.

    Hundreds of clients across major corporates, local and national government, utilities, financials and the health sector rely on Sitemorse to help them improve the performance, compliance and quality of their online assets, web, mobile and social.

    The company offers true digital insight to many large and small organisations in public and private sectors, as well as publishing regular unique INDEX benchmarks spotlighting the true online leaders in a number of sectors, from London-listed blue chips to universities, central government to consumer finance providers.

    Online at www.theretailbulletin.com

  • Changing world but consumer demands remain consistent - 30 Mar 2015

    Changing world but consumer demands remain consistent - consider the integration of Sitemorse to your content platform.

    By Glynn Davis on March 29, 2015 in Technology

    consistency for commerce_world

    The over-arching demand is for convenience. From Australia to China via Russia they all want shopping to be an always-on, cross-border, limitless retail marketplace. A key driver behind this trend is technology as this is what consumers believe will deliver their ideal ‘converged commerce’ experience.

    Canvassing 500 individuals from 10 countries the ‘Retail Without Limits – Modern Commercial Society’ report from Oracle found a whopping 83% of people want retailers to invest in technology in order that this converged commerce desire becomes a reality.

    This is because these consumers want to be able to trade across borders – 56% have already done so – and 70% say they want to be able to easily access information from this global marketplace about products and services ahead of purchasing.

    This taps into that other global desire – greater transparency, which encompasses the issue of privacy. Care clearly has to be taken here because although 56% of consumers recognise the need to give personal information to retailers in order that their online shopping experience can be improved, as many as 55% of people have reservations or disagree with retailers having access to personal information. This is definitely something of a conundrum for merchants in this increasingly data-driven world.

    For these global consumers convenience and converged commerce is underpinned by mobile. The report found that this is the fastest growing method of shopping in all countries, with 67% of people stating they are using smart-phones and other mobile devices to enhance their shopping experience.

    But despite the utilising of such devices in the shopping journey consumers from around the world are still united in their appetite for the physical store. As many as 44% of people prefer to shop in-store and take their items home – this is highest in Australia where 69% of consumers expressed a preference for this type of retailing.

    While there are major challenges for retailers adapting to today’s digitally driven marketplace the fact that the desires of consumers has become more homogenised presents an undoubted international opportunity for the more progressive and ambitious operators.

    http://www.retailinsider.com/2015/03/changing-world-but-consumer-demands-remain-consistent.html

  • 2015 Q1/Global Top 250 Retailers : web benchmark : The Game Group rises 97 - 27 Mar 2015

    Top site this quarter with an Index of 6.28 is Grupo Jerónimo Martins http://www.biedronka.pl/

    Screenshot of Grupo Jerónimo Martins

    The next top five sites are listed below:
    2nd ICA AB
    3rd Otto Group
    4th Rewe-Zentral
    5th Spar Group
    6th Uny (Apita)

    The site that demonstrated the greatest improvement was The Game Group rising 97 places to rank 56 (Index of 3.70).

    The next five most improved sites are listed below:
    Rising 86, RaceTrac Petroleum
    Rising 84, Lowe's Companies
    Rising 77, OfficeMax
    Rising 76, Office Depot
    Rising 72, DCM Japan Holdings

    The reviewing and subsequent benchmarking of the sites was completed on 27th March, in all we carried out 389,280,203 checks - testing function, checking compliance and measuring performance - reviewing the page content, code and delivery infrastructure. Functionally H & M Hennes & Mauritz AB was top, Next had the fastest response time with SuperValu reporting the best HTML 'code quality'.

    The top sites for accessibility were:
    1st Lotte Shopping
    2nd Inditex S.A
    3rd Defense Commissary Agency
    4th B&Q
    5th SuperValu

    The full results and access to the Sitemorse INDEX, 2015 Q1/Global 250 Retailers is available at: http://www.sitemorse.com/rt/1107.

    Sitemorse INDEX

    HOW? Using our software we look at each site individually, mapping out every combination of every one of the top 125 pages and complete around 1,200 tests, checks and measures across User Experience (UX), Governance, Risk and Compliance (GRC) and Search Capability (SEO). Against the results, our benchmarking methodology is applied to provided a ranked table - the results are then published as the "Global Top 250 Retailers" INDEX.

    WHY? The quarterly INDEX Website Review looks at major public and private sectors as the independent benchmark identifying how websites are performing, meeting compliance levels and satisfying their users. It's also a key indicator for website managers who, while always wanting to be at the top of their game, could be hampered by poor-performing suppliers, non-compliant legacy content or content management systems that often fail to spot errors affecting user experience.

    Our services provide you with true 'digital insight', ceaselessly monitoring your online content and pointing you to areas that could be potential problems for you, your clients, and your stakeholders.

    Needing no installation or involvement from your in-house IT teams, our services will run alongside your content management systems:

    - Helping make your customer journeys good ones, leaving your clients and online contacts wanting to come back.
    - Keeping you always ahead of the curve on the latest online legislation that could affect you.
    - Protecting your organisation and your web users from online threats.

    We offer a confidential internal 'company wide' website testing and benchmarking service - allowing you to review the position of all the sites in your organisation. Contact us to find out more.

  • Back up your purchasing decisions with our independent Vendor Verification Index - 24 Mar 2015

    If you are in the market for a new CMS or agency, our latest benchmark will help with your decision making process.

    With so many options, and competing claims from vendors, how can you shortlist the best to not only meet requirements but also justify your final decision to budget holders?

    With this in mind, Sitemorse has developed a new benchmark called Vendor Verification. The benchmark offer an independent way to review and rate web agencies and Content Management Systems (CMS), with a comparison based on real deployments. For example, does the CMS (in live operation) prevent accessibility errors and broken links, and does it match up to quoted claims?

    Sitemorse CEO Lawrence Shaw commented: “With an enormous range of products on the market for managing websites, the one thing that is often lacking for web managers is a comparison. They have been able to talk to their own contacts to get an idea of what has worked for others, but the market has been lacking a truly independent verification of the various claims being made.

    “Our real-world testing will be able to offer good advice on what the best products are available to support web managers and can back it up with evidence” he added.
    If you manage a website in the public or private sector, we’d like to find out more about which content management system or external agency you use and in return we’ll provide full access to Vendor Verification.

    Email sales@Sitemorse.com to request your sector example, or discuss which sites can be reviewed to assist you.

    Example of vendor verfication - ranking

  • 2015 Q1/UK Central Government : web benchmark : Service Personnel and Veterans Agency rises 193 - 20 Mar 2015

    Top site this quarter with an Index of 8.68 is Met Office http://www.metoffice.gov.uk/

    Screenshot of Met Office

    The next top five sites are listed below:
    2nd Office for National Statistics
    3rd The Pensions Regulator
    4th Valuation Office Agency
    5th Legal Services Commission
    6th Office for Standards in Education (OFSTED)

    The site that demonstrated the greatest improvement was Service Personnel and Veterans Agency rising 193 places to rank 19 (Index of 6.84).

    The next five most improved sites are listed below:
    Rising 185, Independent Reconfiguration Panel
    Rising 144, Construction Industry Training Board
    Rising 141, Medicines and Healthcare products Regulatory Agency
    Rising 110, Legal Services Commission
    Rising 106, Office for Standards in Education (OFSTED)

    The reviewing and subsequent benchmarking of the sites was completed on 20th March, in all we carried out 182,945,477 checks - testing function, checking compliance and measuring performance - reviewing the page content, code and delivery infrastructure. Functionally Central Arbitration Committee was top, Government Art Collection had the fastest response time with House of Lords Appointments Commission reporting the best HTML 'code quality'.

    The top sites for accessibility were:
    1st HM Revenue and Customs (HMRC)
    2nd Veterinary Medicines Directorate
    3rd Natural England
    4th Technology Strategy Board
    5th Independent Reconfiguration Panel

    The full results and access to the Sitemorse INDEX, 2015 Q1/UK Central Gov. is available at: http://www.sitemorse.com/rt/1104.

    Sitemorse INDEX

    HOW? Using our software we look at each site individually, mapping out every combination of every one of the top 125 pages and complete around 1,200 tests, checks and measures across User Experience (UX), Governance, Risk and Compliance (GRC) and Search Capability (SEO). Against the results, our benchmarking methodology is applied to provided a ranked table - the results are then published as the "UK Central Government" INDEX.

    WHY? The quarterly INDEX Website Review looks at major public and private sectors as the independent benchmark identifying how websites are performing, meeting compliance levels and satisfying their users. It's also a key indicator for website managers who, while always wanting to be at the top of their game, could be hampered by poor-performing suppliers, non-compliant legacy content or content management systems that often fail to spot errors affecting user experience.

    Our services provide you with true 'digital insight', ceaselessly monitoring your online content and pointing you to areas that could be potential problems for you, your clients, and your stakeholders.

    Needing no installation or involvement from your in-house IT teams, our services will run alongside your content management systems:

    - Helping make your customer journeys good ones, leaving your clients and online contacts wanting to come back.
    - Keeping you always ahead of the curve on the latest online legislation that could affect you.
    - Protecting your organisation and your web users from online threats.

    We offer a confidential internal 'company wide' website testing and benchmarking service - allowing you to review the position of all the sites in your organisation. Contact us to find out more.

  • 2015 Q1/Global Life Sciences : web benchmark : NPS Pharmaceuticals rises 133 - 19 Mar 2015

    Top site this quarter with an Index of 7.94 is Biogen Idec http://www.biogenidec.com/

    Screenshot of Biogen Idec

    The next top five sites are listed below:
    2nd Neurocrine Biosciences
    3rd Kyowa Hakko Kirin UK
    4th Cytogen
    5th Otsuka Pharmaceuticals Europe
    6th Kaken Pharmaceutical

    The site that demonstrated the greatest improvement was NPS Pharmaceuticals rising 133 places to rank 96 (Index of 4.12).

    The next five most improved sites are listed below:
    Rising 111, Nissan Chemical
    Rising 97, Jazz Pharmaceuticals
    Rising 81, Impax Laboratories
    Rising 62, Fresenius Medical Care
    Rising 59, Advaxis

    The reviewing and subsequent benchmarking of the sites was completed on 19th March, in all we carried out 93,903,186 checks - testing function, checking compliance and measuring performance - reviewing the page content, code and delivery infrastructure. Functionally Biogen Idec was top, Merz UK had the fastest response time with Kyorin Holdings reporting the best HTML 'code quality'.

    The top sites for accessibility were:
    1st Apotex
    2nd Otsuka Pharmaceuticals Europe
    3rd Maxygen
    4th Orion Pharma
    5th Hikma Pharmaceuticals

    The full results and access to the Sitemorse INDEX, 2015 Q1/Global Life Sci. is available at: http://www.sitemorse.com/rt/1106.

    Sitemorse INDEX

    HOW? Using our software we look at each site individually, mapping out every combination of every one of the top 125 pages and complete around 1,200 tests, checks and measures across User Experience (UX), Governance, Risk and Compliance (GRC) and Search Capability (SEO). Against the results, our benchmarking methodology is applied to provided a ranked table - the results are then published as the "Global Life Sciences" INDEX.

    WHY? The quarterly INDEX Website Review looks at major public and private sectors as the independent benchmark identifying how websites are performing, meeting compliance levels and satisfying their users. It's also a key indicator for website managers who, while always wanting to be at the top of their game, could be hampered by poor-performing suppliers, non-compliant legacy content or content management systems that often fail to spot errors affecting user experience.

    Our services provide you with true 'digital insight', ceaselessly monitoring your online content and pointing you to areas that could be potential problems for you, your clients, and your stakeholders.

    Needing no installation or involvement from your in-house IT teams, our services will run alongside your content management systems:

    - Helping make your customer journeys good ones, leaving your clients and online contacts wanting to come back.
    - Keeping you always ahead of the curve on the latest online legislation that could affect you.
    - Protecting your organisation and your web users from online threats.

    We offer a confidential internal 'company wide' website testing and benchmarking service - allowing you to review the position of all the sites in your organisation. Contact us to find out more.

  • White paper: 4 steps to efficient digital operations management (Amaze) - 13 Mar 2015

    White paper: 4 steps to efficient digital operations management

    Essential Read - White Paper from Amanda Follit / Amaze


    Digital Governance thoughts

    There is a growing gap between the growth of digital operations and the frameworks put in place to manage them. This new whitepaper from Amaze outlines the key elements for success to create order from digital chaos.

    The white paper, ‘Driving competitive advantage through efficient digital operations management’ identifies how businesses can more efficiently manage their digital estates to increase competitiveness and ultimately improve customer experience in a fast paced digital economy.

    The white paper examines the gap between the growth of digital operations and the frameworks put in place to manage them.

    This has been highlighted by recent research, which revealed that only 10% of organisations with a very centralised decision making process in digital report a ‘strong, shared sense of purpose and identity’, whereas 50% of organisations with a distributed decision making process report a ‘strong, shared sense of purpose and identity’.

    The white paper also explores the dangers poor digital operations management can expose organisations to, highlights that digital operations management is not only possible, but vital, and outlines the key elements for success to create order from digital chaos.

    The four steps to success in a digital management journey are summarised as follows:

    1. Digital operations maturity – how ready are you?

    The first step in any digital operations management framework should be to measure an organisation’s capability to manage its digital footprint.

    There is no escaping the fact that the maturity of a business’ digital operation matters, regardless of industry or size, and implementing a continuous means of monitoring and improving the capabilities of an organisation to manage its digital estate is vital.

    2. Digital governance – turning data into meaningful intelligence

    Digital governance is not just about who has the authority to add and remove content to websites and social media accounts and having a chain of command in place to ensure no unauthorised activity takes place. Though this is key, having a roadmap that clearly defines roles and responsibilities for managing a digital presence is only one point in the triangle of governance.

    3. Becoming ‘data detectives’ to drive operational change in digital management

    Evaluating and reporting on digital operations management KPIs to highlight areas for improvement and inform future optimisation of the digital estate and its operation is, by majority, an untapped area that can give insights and help gain competitive advantage.

    4. Tailored training – context not content

    The final piece in the digital operations management puzzle, and key to ensuring that processes are continuously monitored and improving, is implementing structured training.

    Commenting on the white paper’s insights, Amanda Follit, head of digital operations services at Amaze, says: “At Amaze we firmly believe that organisations are standing on the threshold of a new era in maximizing efficiency through digital operations management and driving even better customer experience through digital effectiveness. Improving digital operations management is absolutely vital to this and understanding how a brand’s web presence is being managed is not only possible, it is necessary for success.

    “A shift in perspective is needed from businesses, looking at digital operations management.

    Those organisations that understand the efficiencies of digital operations management as a key tool in their arsenal will gain significant advantage over those don’t.”

    Download Amanda's paper

  • 2015 Q1/UK London-listed PLCs : web benchmark : Costain Group PLC rises 296 - 12 Mar 2015

    Top site this quarter with an Index of 8.88 is Marstons PLC http://www.marstons.co.uk/

    Screenshot of Marstons PLC

    The next top five sites are listed below:
    2nd St. Modwen Properties PLC
    3rd Carpetright PLC
    4th Land Securities Group PLC
    5th Law Debenture Corporation PLC
    6th Berkeley Group Holdings

    The site that demonstrated the greatest improvement was Costain Group PLC rising 296 places to rank 44 (Index of 6.28).

    The next five most improved sites are listed below:
    Rising 269, Lancashire Holdings LD
    Rising 249, Moss Bros Group PLC
    Rising 245, Mears Group PLC
    Rising 224, Jardine Lloyd Thompson Group PLC
    Rising 217, Amec Foster Wheeler PLC

    The reviewing and subsequent benchmarking of the sites was completed on 12th March, in all we carried out 335,724,285 checks - testing function, checking compliance and measuring performance - reviewing the page content, code and delivery infrastructure. Functionally St. Modwen Properties PLC was top, Admiral Group PLC had the fastest response time with Marstons PLC reporting the best HTML 'code quality'.

    The top sites for accessibility were:
    1st Wpp PLC
    2nd Land Securities Group PLC
    3rd Marstons PLC
    4th Berkeley Group Holdings
    5th Imperial Tobacco Group PLC

    The full results and access to the Sitemorse INDEX, 2015 Q1/London-listed PLCs is available at: http://www.sitemorse.com/rt/1103.

    Sitemorse INDEX

    HOW? Using our software we look at each site individually, mapping out every combination of every one of the top 125 pages and complete around 1,200 tests, checks and measures across User Experience (UX), Governance, Risk and Compliance (GRC) and Search Capability (SEO). Against the results, our benchmarking methodology is applied to provided a ranked table - the results are then published as the "UK London-listed PLCs" INDEX.

    WHY? The quarterly INDEX Website Review looks at major public and private sectors as the independent benchmark identifying how websites are performing, meeting compliance levels and satisfying their users. It's also a key indicator for website managers who, while always wanting to be at the top of their game, could be hampered by poor-performing suppliers, non-compliant legacy content or content management systems that often fail to spot errors affecting user experience.

    Our services provide you with true 'digital insight', ceaselessly monitoring your online content and pointing you to areas that could be potential problems for you, your clients, and your stakeholders.

    Needing no installation or involvement from your in-house IT teams, our services will run alongside your content management systems:

    - Helping make your customer journeys good ones, leaving your clients and online contacts wanting to come back.
    - Keeping you always ahead of the curve on the latest online legislation that could affect you.
    - Protecting your organisation and your web users from online threats.

    We offer a confidential internal 'company wide' website testing and benchmarking service - allowing you to review the position of all the sites in your organisation. Contact us to find out more.

  • 2015 Q1/UK Local Government : web benchmark : Telford & Wrekin rises 294 - 04 Mar 2015

    Top site this quarter with an Index of 9.14 is Scottish Borders http://www.scotborders.gov.uk/

    Screenshot of Scottish Borders

    The next top five sites are listed below:
    2nd Bournemouth
    3rd Slough
    4th Knowsley
    5th Vale of Glamorgan
    6th Wellingborough

    The site that demonstrated the greatest improvement was Telford & Wrekin rising 294 places to rank 78 (Index of 5.78).

    The next five most improved sites are listed below:
    Rising 260, Pendle
    Rising 257, Croydon
    Rising 239, Broadland
    Rising 233, South Ribble
    Rising 214, Durham

    The reviewing and subsequent benchmarking of the sites was completed on 4th March, in all we carried out 323,344,788 checks - testing function, checking compliance and measuring performance - reviewing the page content, code and delivery infrastructure. Functionally Scottish Borders was top, Rushcliffe had the fastest response time with Pendle reporting the best HTML 'code quality'.

    The top sites for accessibility were:
    1st North Devon
    2nd Wigan
    3rd Woking
    4th Chichester
    5th Worthing

    The full results and access to the Sitemorse INDEX, 2015 Q1/UK Local Gov. is available at: http://www.sitemorse.com/rt/1102.

    Sitemorse INDEX

    HOW? Using our software we look at each site individually, mapping out every combination of every one of the top 125 pages and complete around 1,200 tests, checks and measures across User Experience (UX), Governance, Risk and Compliance (GRC) and Search Capability (SEO). Against the results, our benchmarking methodology is applied to provided a ranked table - the results are then published as the "UK Local Government" INDEX.

    WHY? The quarterly INDEX Website Review looks at major public and private sectors as the independent benchmark identifying how websites are performing, meeting compliance levels and satisfying their users. It's also a key indicator for website managers who, while always wanting to be at the top of their game, could be hampered by poor-performing suppliers, non-compliant legacy content or content management systems that often fail to spot errors affecting user experience.

    Our services provide you with true 'digital insight', ceaselessly monitoring your online content and pointing you to areas that could be potential problems for you, your clients, and your stakeholders.

    Needing no installation or involvement from your in-house IT teams, our services will run alongside your content management systems:

    - Helping make your customer journeys good ones, leaving your clients and online contacts wanting to come back.
    - Keeping you always ahead of the curve on the latest online legislation that could affect you.
    - Protecting your organisation and your web users from online threats.

    We offer a confidential internal 'company wide' website testing and benchmarking service - allowing you to review the position of all the sites in your organisation. Contact us to find out more.

  • 2015 Q1/UK Consumer Finance : web benchmark : Teachers Building Society rises 128 - 27 Feb 2015

    Top site this quarter with an Index of 7.48 is Nemo Personal Finance http://www.nemo-loans.co.uk/

    Screenshot of Nemo Personal Finance

    The next top five sites are listed below:
    2nd Intelligent Finance
    3rd Airdrie Savings Bank
    4th BM Savings
    5th Duncan Lawrie Bank
    6th Dudley Building Society

    The site that demonstrated the greatest improvement was Teachers Building Society rising 128 places to rank 40 (Index of 5.28).

    The next five most improved sites are listed below:
    Rising 104, Scottish Widows Investment
    Rising 91, Greenhill & Co
    Rising 87, Darlington Building Society
    Rising 87, Secure Trust Bank Plc
    Rising 85, Coventry Building Society

    The reviewing and subsequent benchmarking of the sites was completed on 27th February, in all we carried out 84,260,878 checks - testing function, checking compliance and measuring performance - reviewing the page content, code and delivery infrastructure. Functionally The Money Shop was top, One Account had the fastest response time with Julian Hodge Bank reporting the best HTML 'code quality'.

    The top sites for accessibility were:
    1st Julian Hodge Bank
    2nd Intelligent Finance
    3rd Duncan Lawrie Bank
    4th Liffe Investor
    5th DNB Norbank

    The full results and access to the Sitemorse INDEX, 2015 Q1/UK Consumer Finance is available at: http://www.sitemorse.com/rt/1101.

    Sitemorse INDEX

    HOW? Using our software we look at each site individually, mapping out every combination of every one of the top 125 pages and complete around 1,200 tests, checks and measures across User Experience (UX), Governance, Risk and Compliance (GRC) and Search Capability (SEO). Against the results, our benchmarking methodology is applied to provided a ranked table - the results are then published as the "UK Consumer Finance" INDEX.

    WHY? The quarterly INDEX Website Review looks at major public and private sectors as the independent benchmark identifying how websites are performing, meeting compliance levels and satisfying their users. It's also a key indicator for website managers who, while always wanting to be at the top of their game, could be hampered by poor-performing suppliers, non-compliant legacy content or content management systems that often fail to spot errors affecting user experience.

    Our services provide you with true 'digital insight', ceaselessly monitoring your online content and pointing you to areas that could be potential problems for you, your clients, and your stakeholders.

    Needing no installation or involvement from your in-house IT teams, our services will run alongside your content management systems:

    - Helping make your customer journeys good ones, leaving your clients and online contacts wanting to come back.
    - Keeping you always ahead of the curve on the latest online legislation that could affect you.
    - Protecting your organisation and your web users from online threats.

    We offer a confidential internal 'company wide' website testing and benchmarking service - allowing you to review the position of all the sites in your organisation. Contact us to find out more.

  • Service update - Forwarding a Snapshot - 23 Feb 2015

    We've made a small change to the Snapshot interface that makes the existing "forward" feature more visually appealing - as seen in the attached screenshot.

    The form is opened by clicking "Forward this Snapshot to a Friend" on any Snapshot.

    As before, an email is sent after the form is completed with a link to the Snapshot (they do not have to be a Sitemorse user to receive and view a forwarded Snapshot).

    Snapshot - forward option

    Snapshot offers immediate page checking, ensuring every new, or updated page delivers great UX (user experience), meets GRC (governance, risk and compliance requirements [accessibility etc]) as well as having what it needs in place for great SEO (content, performance, headings).

  • 2015 Q1/UK Retail 500 Websites : web benchmark : Robert Dyas rises 279 - 20 Feb 2015

    Top site this quarter with an Index of 7.92 is W Boyes & Co http://www.boyes.co.uk/

    Screenshot of W Boyes & Co

    The next top five sites are listed below:
    2nd Pownall Carpets
    3rd Beds Direct
    4th Bargain Booze
    5th Walter Smith (Birmingham)
    6th Jane Shilton

    The site that demonstrated the greatest improvement was Robert Dyas rising 279 places to rank 112 (Index of 4.30).

    The next five most improved sites are listed below:
    Rising 239, Diesel (London)
    Rising 223, Williams & Griffin
    Rising 204, Suttons
    Rising 185, Viking Direct
    Rising 176, Long Tall Sally

    The reviewing and subsequent benchmarking of the sites was completed on 20th February, in all we carried out 860,762,981 checks - testing function, checking compliance and measuring performance - reviewing the page content, code and delivery infrastructure. Functionally Palmers (Great Yarmouth) was top, H&M had the fastest response time with The Bear Factory reporting the best HTML 'code quality'.

    The top sites for accessibility were:
    1st Hammicks Bookshops
    2nd The Book People
    3rd Acotis
    4th Zara UK
    5th Space NK

    The full results and access to the Sitemorse INDEX, 2015 Q1/UK 500 Retail is available at: http://www.sitemorse.com/rt/1098.

    Sitemorse INDEX

    HOW? Using our software we look at each site individually, mapping out every combination of every one of the top 125 pages and complete around 1,200 tests, checks and measures across User Experience (UX), Governance, Risk and Compliance (GRC) and Search Capability (SEO). Against the results, our benchmarking methodology is applied to provided a ranked table - the results are then published as the "UK Retail 500 Websites" INDEX.

    WHY? The quarterly INDEX Website Review looks at major public and private sectors as the independent benchmark identifying how websites are performing, meeting compliance levels and satisfying their users. It's also a key indicator for website managers who, while always wanting to be at the top of their game, could be hampered by poor-performing suppliers, non-compliant legacy content or content management systems that often fail to spot errors affecting user experience.

    Our services provide you with true 'digital insight', ceaselessly monitoring your online content and pointing you to areas that could be potential problems for you, your clients, and your stakeholders.

    Needing no installation or involvement from your in-house IT teams, our services will run alongside your content management systems:

    - Helping make your customer journeys good ones, leaving your clients and online contacts wanting to come back.
    - Keeping you always ahead of the curve on the latest online legislation that could affect you.
    - Protecting your organisation and your web users from online threats.

    We offer a confidential internal 'company wide' website testing and benchmarking service - allowing you to review the position of all the sites in your organisation. Contact us to find out more.

  • 2015 Q1/Swiss Banks : web benchmark : Bank EKI Genossenschaft rises 151 - 18 Feb 2015

    Top site this quarter with an Index of 8.77 is Banque Cramer & Cie SA http://www.banquecramer.ch/

    Screenshot of Banque Cramer & Cie SA

    The next top five sites are listed below:
    2nd ZLB Zürcher Landbank
    3rd LB (Swiss) Privatbank AG
    4th Pictet et Cie
    5th acrevis Bank AG
    6th Scobag Privatbank AG

    The site that demonstrated the greatest improvement was Bank EKI Genossenschaft rising 151 places to rank 31 (Index of 6.14).

    The next five most improved sites are listed below:
    Rising 132, Ersparniskasse Rüeggisberg
    Rising 84, Hottinger & Compagnie
    Rising 60, Banque Cantonale Neuchâteloise
    Rising 58, Obwaldner Kantonalbank
    Rising 58, Société Générale, Succursale de Zurich

    The reviewing and subsequent benchmarking of the sites was completed on 18th February, in all we carried out 62,235,459 checks - testing function, checking compliance and measuring performance - reviewing the page content, code and delivery infrastructure. Functionally Banque Cramer & Cie SA was top, Société Générale, Succursale de Zurich had the fastest response time with Banque Cramer & Cie SA reporting the best HTML 'code quality'.

    The top sites for accessibility were:
    1st Gonet & Cie
    2nd E. Gutzwiller & Cie. Banquiers
    3rd NPB Neue Privat Bank AG
    4th Banca del Sempione
    5th Bank J. Safra Sarasin Ltd

    The full results and access to the Sitemorse INDEX, 2015 Q1/Swiss Banks is available at: http://www.sitemorse.com/rt/1099.

    Sitemorse INDEX

    HOW? Using our software we look at each site individually, mapping out every combination of every one of the top 125 pages and complete around 1,200 tests, checks and measures across User Experience (UX), Governance, Risk and Compliance (GRC) and Search Capability (SEO). Against the results, our benchmarking methodology is applied to provided a ranked table - the results are then published as the "Swiss Banks" INDEX.

    WHY? The quarterly INDEX Website Review looks at major public and private sectors as the independent benchmark identifying how websites are performing, meeting compliance levels and satisfying their users. It's also a key indicator for website managers who, while always wanting to be at the top of their game, could be hampered by poor-performing suppliers, non-compliant legacy content or content management systems that often fail to spot errors affecting user experience.

    Our services provide you with true 'digital insight', ceaselessly monitoring your online content and pointing you to areas that could be potential problems for you, your clients, and your stakeholders.

    Needing no installation or involvement from your in-house IT teams, our services will run alongside your content management systems:

    - Helping make your customer journeys good ones, leaving your clients and online contacts wanting to come back.
    - Keeping you always ahead of the curve on the latest online legislation that could affect you.
    - Protecting your organisation and your web users from online threats.

    We offer a confidential internal 'company wide' website testing and benchmarking service - allowing you to review the position of all the sites in your organisation. Contact us to find out more.

  • SOCITM - Now in our 13th year together, Better connected trailer #3: accessibility - 18 Feb 2015

    Accessible websites perform significantly better for all users, says Better connected 2015: data collected shows that websites that are accessible for disabled people also perform better for all visitors.

    176 councils (43%) are rated satisfactory for accessibility by Better connected 2015. Their performance in the main survey was then compared to that of the less accessible councils (57%). Accessible websites achieved the Better connected standard, on average, for 3.5 tasks per site compared with 2.5 for less accessible sites, and were rated on average at 2.16 out of three in reviewers’ overall assessments, compared with 1.75, the average score of less accessible sites.

    Trailers online at https://www.socitm.net/research/socitm-insight/better-connected/better-connected-2015/trailers

    Better connected 2015 will be published on March 2 on Socitm’s website, and can be accessed free of charge by any employee of a council that subscribes to Socitm Insight.
    Around three quarters of UK councils subscribe to Socitm Insight (you can access a list of subscribers at http://www.socitm.net/paid-up-insight-subscribers). Non-subscribers can buy a copy of the printed report, available from www.socitm.net

    Socitm provides a range of services to help local authorities improve their websites. See
    http://www.socitm.net/research/socitm-insight/better-connected

  • Sitemorse Limited, please note our change of address. - 15 Feb 2015

    As of the 16th February, the Sitemorse registered office and address for all correspondence is now:

    Sitemorse Ltd
    48 Charlotte Street
    London
    W1T 2NS

    Our telephone contact details remain the same.

  • Multi-channel and omni-channel – you’ve had your day....Retail Insider - 13 Feb 2015

    Retail Insider has waded into the debate about the term omni-channel before – siding with the camp that think it’s a redundant term.

    …and multi-channel

    Our belief has been that it was merely invented by consultants and other ‘knowledge providers’ as the next solution to sell because they’d wrung all they could out of multi-channel.

    In reality what they’ve described omni-channel as is really what multi-channel was originally – i.e. operating across integrated multiple channels. Any talk of it being about all channels working as an omnipresent mush with no distinction between them has little value because the channels are different and should be recognised as such.

    Regardless of your position on this it is our belief that it is now time to move on. Both multi-channel and omni-channel are transitory and merely terms – and job titles – for a period of transformation in the retail sector. As the channels do become more aligned and integrated then there becomes less reason to use either of these terms.

    A better term to apply at this stage in the cycle is digital. Those individuals involved in e-commerce, multi-channel and omni-channel are really all involved in digital and this all-encompassing term has more value than those other varieties that are bandied around.

    Most retailers are involved in some form of digital transformation at present and, according to eNova Parternship, proof of this can be seen in research they did with company annual reports.

    Whereas there were no references to the term digital in any reports of major retailers between 2005 and 2011 there was then an explosion in 2014 with 125 references across the publications investigated. This compares with 175 references to omni-channel and multi-channel in 2014.

    Expect to see this balance shift as digital becomes the term of reference to the new way that retailers are starting to describe any parts of their businesses that touch online.

    Glynn Davis, editor, Retail Insider

    http://www.retailinsider.com/2015/02/multi-channel-omni-channel-youve-day.html

  • Homewares retailers’ websites perform well in Q1'15 - Retail 500 Benchmark - 05 Feb 2015

    Homewares retailers continue to perform well online, with a strong representation at the head of the table of the UK's top 500 retail websites, in Q1. By Glynn Davis

    The sector has six merchants in the top 20 of the best performing online stores in the latest quarterly testing undertaken by specialist Sitemorse.

    Pownall Carpets holds its position in second place with an impressive score of 7.86 out of 10 and Beds Direct climbed nine places to third spot with a score of 7.38. But they were unable to stop department store W Boyes & Co from moving up three places to take top slot this quarter with its score of 7.92.

    Being able to track the sector movements represents a change in the way we are going to be able to analyse the quarterly rankings of the Retail 500. As a result, rather than simply reporting on the overall rankings (regardless of sector) each quarter, a monthly analysis will instead be published on The Retail Bulletin looking at specific trends and a focus on certain sectors.

    This more in-depth look at the performance of the websites of the UK’s top retailers will throw much more insight into how the different sectors are performing against each other. In addition, it is now also possible to compare the performance of transactional websites against those without this capability.

    The full detail is available at http://www.sitemorse.com/survey/report.html?rt=1098&key=ecd3b65a

    As an example of how much more powerful this will be we can see in Q1 that retailers in the electricals sector performed poorly. The top placed BrightHouse manages to score only 4.20 out of 10 and the likes of Dixons and Carphone Warehouse score only 3.32 and 3.20 respectively.

    This is rather surprising because online is a very powerful channel for electrical retailers. This must be seen as a missed opportunity for the players in this sector.

    Also at; http://www.theretailbulletin.com/news/homewares_retailers_websites_perform_well_in_q1_03-02-15/

  • Google blocked 524 million 'bad ads' and 250,000 malware sites in 2014 - 04 Feb 2015

    Google blocked 524 million 'bad ads' and 250,000 malware sites in 2014

    by Alastair Stevenson 04 Feb 2015

    Google blocks bad ads

    Google blocked a staggering 524 million 'bad ads' and removed 250,000 sites for spreading malware in 2014, marking a 50 percent increase on 2013.

    Vikaram Gupta, Google's director of ads engineering, warned that the networks and ads were spreading a variety of different malware types.

    "Overall, we disabled more than 524 million bad ads and banned more than 214,000 advertisers in 2014," he said in a Google Inside Ads blog post.

    "To protect the safety and security of our users, we stop all ads pointing to sites where we find malware, whether it's spyware, adware or other types of malicious software.

    Google removed 350 million bad ads in 2013, and the growth over 2014 underlines the threat that this form of malware spreading poses to web users.

    As part of its work to stamp out these adverts, Google removed 250,000 sites from its network for hiding forms of malware in adverts and banned 214,000 advertisers.

    Despite these efforts, is it clear that those behind such scams are committed to this form of malware. Gupta said that Google has seen an improvement in the technicality and tactics used in the malicious attacks over the past year.

    "Our systems learn from incidents like these, helping us more effectively catch and remove bad ads and advertisers," he said.

    "This is a constantly evolving fight. Bad actors continually create more sophisticated systems and scams, so we too are continually evolving our practices, technology and methodology in fighting these bad ads."

    The stats follow warnings from the security community that hackers are exploiting vulnerabilities to force legitimate ad networks and sites to spread malware.

    Bharat Mistry, cyber security consultant at Trend Micro, cited the recent wave of Adobe Flash zero-day vulnerabilities as an example of the type of flaws that can be exploited by advertisers.

    "The [Flash] zero-days can easily be used for targeted attacks - typically done through 'malvertisements' which could be used as part of a broader watering hole attack - to target enterprise users visiting a topical or news-relevant site specific to their industry vertical or geographical region," he said.

    Other vendors, such as Lookout, have reported an increase in bad ads targeting Google Android users.

    There are concerns that the threats to Android will grow following Google's decision to cut patch security support for the WebView extension used in early versions of the OS.

    Topics:
    Security
    Mobile Software
    Google
    Android
    Hacking
    cyber-crime
    malware

    http://www.v3.co.uk/v3-uk/news/2393654/google-blocked-524-million-bad-ads-and-250-000-malware-sites-in-2014

  • Client Request-Navigation in view, directly access accessibility, priorities etc - 21 Jan 2015

    Following client feedback, a subtle update has been added to further improve navigation making it easier than ever to find your way around every section.

    Now when scrolling through a report, the navigation menu is visible at all times, you can quickly move from section to section as the navigation menu now anchored to the top of the screen.

    Sticky navigation

  • 2015 Q1/UK Police Forces : web benchmark : Nottinghamshire Police rises 33 - 16 Jan 2015

    Top site this quarter with an Index of 7.26 is Civil Nuclear Constabulary http://www.cnc.police.uk/

    Screenshot of Civil Nuclear Constabulary

    The next top five sites are listed below:
    2nd Cleveland Police
    3rd Merseyside Police
    4th Essex Police
    5th City of London Police
    6th Surrey Police

    The site that demonstrated the greatest improvement was Nottinghamshire Police rising 33 places to rank 7 (Index of 5.69).

    The next five most improved sites are listed below:
    Rising 23, Merseyside Police
    Rising 19, Devon & Cornwall Constabulary
    Rising 16, Surrey Police
    Rising 14, Cleveland Police
    Rising 11, Derbyshire Constabulary

    The reviewing and subsequent benchmarking of the sites was completed on 16th January, in all we carried out 35,472,203 checks - testing function, checking compliance and measuring performance - reviewing the page content, code and delivery infrastructure. Functionally Civil Nuclear Constabulary was top, Cleveland Police had the fastest response time with City of London Police reporting the best HTML 'code quality'.

    The top sites for accessibility were:
    1st Thames Valley Police
    2nd Civil Nuclear Constabulary
    3rd Bedfordshire Police
    4th Staffordshire Police
    5th National Crime Agency

    The full results and access to the Sitemorse INDEX, 2015 Q1/UK Police is available at: http://www.sitemorse.com/rt/1093.

    Sitemorse INDEX

    HOW? Using our software we look at each site individually, mapping out every combination of every one of the top 125 pages and complete around 1,200 tests, checks and measures across User Experience (UX), Governance, Risk and Compliance (GRC) and Search Capability (SEO). Against the results, our benchmarking methodology is applied to provided a ranked table - the results are then published as the "UK Police Forces" INDEX.

    WHY? The quarterly INDEX Website Review looks at major public and private sectors as the independent benchmark identifying how websites are performing, meeting compliance levels and satisfying their users. It's also a key indicator for website managers who, while always wanting to be at the top of their game, could be hampered by poor-performing suppliers, non-compliant legacy content or content management systems that often fail to spot errors affecting user experience.

    Our services provide you with true 'digital insight', ceaselessly monitoring your online content and pointing you to areas that could be potential problems for you, your clients, and your stakeholders.

    Needing no installation or involvement from your in-house IT teams, our services will run alongside your content management systems:

    - Helping make your customer journeys good ones, leaving your clients and online contacts wanting to come back.
    - Keeping you always ahead of the curve on the latest online legislation that could affect you.
    - Protecting your organisation and your web users from online threats.

    We offer a confidential internal 'company wide' website testing and benchmarking service - allowing you to review the position of all the sites in your organisation. Contact us to find out more.

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