Sitemorse provides the world's most versatile and thorough monitoring service available. Our service covers any time frequency, any depth and offers more alerting criteria than anyone else. 3rd-party issues (poor tag performance etc) can also be tracked and alerted against — anything that affects the user experience, or compromises brand or legislative guidelines can be monitored.
For Infrastructure we offer HEARTBEAT — checking the essential elements that ensure website availability (DNS, WWW and Email Servers, Firewalls, Pages etc) on a second-by-second basis.
For key pages (your priority, and via analytics integration the most visited, entry and exit pages), minute based monitoring — not just alerting you to uptime and availability, but continually checking brand compliance, email addresses, accessibility compliance — alerts can be directed to specific individuals (via text, MMS, Twitter, email).
We offer the web team a daily automated solution to check all updated or newly-created pages, ensuring all additions to the Internet / intranet are meeting brand, accessibility, quality and performance standards. We can also ensure that any specific additions, such as analytics or MVT tagging are correct.
Weekly or monthly, key areas of the site are proactively reviewed, again staff (internal/external) can be presented with the exact detail of the issue, the page and the line in the code — focusing valuable resources on the items that are causing the greatest impact.
Monthly or quarterly, we audit your complete site — this includes all assets, 3rd-party dependencies, email addresses, allowing a periodic clean out of any old content/contact points, etc.
Crucially - monitoring setup is virtually fully automatic, 90% plus of sites are online and covered within 48 hours — client setup requirement is typically less than 40 minutes. Regardless of the frequency or depth of our service, the results are presented using the same consistent interface; delivering common standards across your organisation, reducing margin for error along with support and training costs.